Mine Social Networks for Ad Agency New Business

November 29, 2010

Data mining is an increasingly important tool for ad agency new business transforming data into rich business intelligence, giving your agency an informational advantage.

“The real money in social media might not reside in the ads that sit on Web sites like Facebook and Twitter, but in the data produced by users’ frantic friending and sharing.

Internet users are now spending 22 percent of their time in social media, and Internet activity leaves behind a trail of data: what people like, what they share, and who is connected to whom with similar tastes.

Brian Morrissey, Social Media Data: The Benefits of Friends

There is a shift in focus from social network sites to the data they provide. Mining data from social media sites is not only great for your clients it provides excellent intelligence and important data for you to effectively reach out to your prospective clients.

With 400 million users spending a considerable portion of their online time on site, social networks would appear to be an agency new business director’s dream.

Our accounts on Facebook contain a wealth of data about us, whereas an online merchant’s account contains only a credit card number, address and buying history.

Social Media data that can be collected by any listening platform like a Radian6 or a Networked Insights. But in reality it’s what you do with that data that makes the big difference.

Amazon knew your preferences and that was a good thing because they made your shopping experience better. Netfix knew that one person’s recommendation was 67% likely to be a good recommendation for you, and that was a good thing.

I recently read a brilliant article by Tac Anderson, The Cloud Opened Up and Rained Marketing Data. Here’s s snip-it from Tac’s article, how our personal information and interactions fills data-centers:

“… those data centers process that information in real-time as you move through the Webbed World. It re-calculates your personal algorithm with every click and new event, with each bit of new information you shared on Facebook, Twitter, Flickr, your blog, your online and publicly available offline behavior.

There aren’t many other options really. Most people don’t think about it. They refuse to believe the degree of accuracy these machines have. You could do as some have done those who radically removed all convenience from their lives. You could be anti-social.

Even still most people don’t realize the level of slavery they are in. We know exactly what to offer you, when and at what price. We know how often to advertise to you, in what sequence and what frequency is most effective for preparing you to buy, vote or convert.” Tac Anderson, The Cloud Opened Up and Rained Marketing Data

The shift in focus development and growth of social network data opens up new possibilities for ad agency new business. The power to personalize your agency and it’s services is much greater.

When one has access to this rich, new set of data, the ability to target the individual needs of a particular visitor grows considerably.

When one has access to My data, My media, My connections, and My influence, one can truly create a “market of Me,” where the market is customized to my needs and enhanced by my actions.

Accenture’s, Social Networks: Enabling the Market of Me

Get ahead of the curve, learn the potential for data mining for agency new business, the companies and tools that will help you make strategic sense of the data.

Another article that may be of interest: “Five Things You Didn’t Know About Social-Media Tracking”

“A recent test of 101 popular smartphone games and applications for iPhone and Android phones finds that more than half secretly sent user information to other companies”

Additional articles on the subject of advertising and data mining:


The Last Advertising Agency On Earth

November 22, 2010

Your agency needs to be prepared for the magnitude of digital growth. Are you ready?

What will the future of advertising look like? The Last Advertising Agency on earth is a short film about what the future of advertising might look like if they don’t embrace the power of digital. Produced by Saatchi & Saatchi Canada, Tool, Pirate, Rooster and Lunch.

 

We are likely to see more change to our industry within the next 5 years than has been seen in the previous 50.

Additional ad agency/digital articles that may be of help:


MLT Creative: Fuel Lines’ Ad Agency Blog of the Month

November 18, 2010

Congratulations to MLT Creative, Atlanta, GA. Their blog B2B Ideas@Work, was selected by Fuel Lines’ readers as the Ad Agency Blog of the Month for October with 201 votes out of the 409 votes cast.  Second in the voting was 5 to 9 Branding, Cameron Christopher Thomas Advertising, Denver, CO.

MLT Creative, based on the east side of Atlanta, GA, with a Northeast office in Rhode Island, was founded in 1984 by partners Billy Mitchell, Craig Lindberg and Glenn Taylor.

Known as the Idea Launch Pad for B-to-B marketers, MLT Creative’s services include strategic planning, positioning, brand development, advertising, direct marketing, inbound marketing and sales promotions.

MLT Creative’s blog will automatically be included in Fuel Line’s Ad Agency Blog of the Year.

Fuel Line’s Blog of the Month not only provides examples of agency blogs but it is an opportunity for agencies to showcase their blog and participation in social media, generating traffic and interest in their site.

How is your agency using a blog for your new business? Submit it for November’s blog of the month.

Ad agencies all need an integrated social media strategy if they are ever going to see the payoff from their participation in social media. An agency blog should be the central component. The place you can drive targeted online traffic through SEO, Twitter, email newsletters, Facebook and LinkedIn.

A blog becomes the “gateway” to your agency and the“face” of your agency. As important as it was to have an agency website, it is now equally important to have an agency blog.

But … having a blog isn’t something you check off your list of social media “to do list.” Nor is it a place to lead with agency capabilities and credentials. It must be of benefit to your audience.

Here is a collection of agency blogging resources:


New Tool: Using Bit.ly Bundles for Ad Agency New Business

November 16, 2010

Bit.ly’s Bundles, a new multi-Link Sharing tool that uses one URL, helps with your content marketing, a key to using social media for ad agency new business.

All of your blog content does not have to be original. I usually write 1 original post/article to every 4 to 5 “resourced” articles.

Your agency’s blog should become a repository of information gathered from across the Web. Your blog should become the one-stop-shop of information for your target audience’s advertising and marketing needs. You’ll get a generous amount of credit from your audience by assembling it on their behalf.

Bit.ly’s new Bundles feature is another way for you to become the go-to-person for helpful information for your followers on Twitter and Facebook.

You can add multiple links to the Bit.ly entry field; just separate them with a space, then click “shorten” and “bundle” to quickly and simply create an all-in-one package of multiple links.

Every link you add will include a rich media preview and Bit.ly’s valuable metrics; your bundle can also be customized with a title and description.

Some additional of Bit.ly’s Bundle features:

  • Your bundle is stored in your link history so you can go back and add or remove links when you want
  • Arrange the order of your links in the bundle
  • Give your links titles and notes
  • Share your bundles with your friends on Facebook and Twitter
  • Discuss your bundle using the comments feature
  • Track your bundles performance with Bitly’s info + functionality’

Here’s an example of a Bundle that I created for this post: My Top 10 List of Useful Articles and Features for Ad Agency New Business, you may also find these articles to be of help for your social media marketing for ad agency new business:

  1. Bit.ly Introduces Bundles: Multi-Link Sharing with One
  2. Facebook launches integrated message platform – Direct Marketing News
  3. Why the Best Online Marketing May Be Headed Offline
  4. 5 Ways to Promote Your Social Media Efforts OFFline
  5. How To Write Three Blog Posts A Day
  6. 5 Big Brands That Are Rocking the Social Media Space [Mashable Awards]
  7. 6 Emerging Social Games Taking the Web by Storm
  8. Prepare for a Custom Blog Redesign in 5 Simple Steps
  9. Why Social Media Is a Better Investment than SEO
  10. The Phone Call Is Dead

Is the Phone Call an Outmoded Communication Tool?

November 15, 2010

The debate may have switched from “is cold calling dead” to “is the phone call in general dead” for agency new business.

A growing number of persons consider phone calls to be interrupting and annoying. The phone call is rapidly fading as a generation of e-mailing, followed by an explosion in texting and social media, has pushed the telephone conversation into serious decline.

TechCrunch writer, Alexia Tsotsis, recently wrote an insightful article that has been stirring a lot of debate, “The Phone Call is Dead.”

She writes,

“Less obsolete but more annoying than a handwritten letter, the phone call is fading as a mode of communication even if the nostalgic will be singing its praises for a while.”

While Alexia points out that to say something is dead in the tech industry, actually means it’s on the decline, she provides some good points regarding the fall of the call, I’ve also included some of additional data on this topic:

  • We reached a breaking point in 2008 when text messaging topped mobile phone calling in usage, and we’ve been living in a world dominated by text-based communication ever since.
  • According to Nielsen data, voice usage has been dropping in every age group except for those past the of age of 54.
  • 78 percent of teens recognize the functionality and convenience of SMS, considering it easier (22 percent) and faster (20 percent) than voice calls.
  • Voice activity has decreased 14 percent among teens, who average 646 minutes talking on the phone per month.
  • Interest in voice calling is now sharply differentiated by age, and few technological advancements have ever survived while failing to capture the interest of 22 year olds.
  • The fall of the call is driven by 18 to 34-year-olds, whose average monthly voice minutes have plunged from about 1,200 to 900 in the past two years, research by Nielsen shows.
  • iPhone users (and to greater extent smartphone users in general) are not primarily using our phones to make calls.
  • We now have access to a plethora of free, internet-based calling options like Google Voice.
  • Not only are people making fewer calls, but they are also having shorter conversations when they do call. The average length of a cell phone call has dropped from 2.38 minutes in 1993 to 1.81 minutes in 2009, according to industry data.
  • Between 2005 and 2009, as the number of minutes people spent talking on cell phones inched up, the number of cellphone messages containing text or multimedia content ballooned by 1,840 percent.
  • Cellphone industry group CTIA saw text messaging double from June 2008 to June 2009, when Americans sent a staggering 135.2 billion text messages, and its data backs up the idea that voice is declining.
  • Land lines are disappearing. Verizon, the country’s second-largest land line carrier after AT&T, says its hard-wired phone connections have dropped from 50 million in 2005 to 31 million this year.

“The fundamental way we people communicate is just about to change again,” said Delly Tamer, CEO of Letstalk, which sells a variety of cellphones. “We humans will now start to rely less on our mouths and more on our heads and our fingers.”

Alexia Tsotsis, is LA Weekly’s internet culture reporter, and then as SF Weekly’s web editor. Before she joined TechCrunch, she ran the SFweekly.com website while staying on top of memes, the tech scene, and human behavior in the digital age. Read here entire article: “The Phone Call is Dead.”


Fuel Lines: Top 50 Ad Agency New Business Articles

November 12, 2010

Having reached the milestone of  600 post, I thought it would be good to publish this top 50 post list. I’ve assembled the “best of” FUEL LINES agency new business articles based upon analytics of site visitors and their comments.

FUEL LINES’ Top 50:

  1. Steve Jobs: 10 Presentation Tactics for Ad Agency New Business
  2. Forbes: 20 Best-Ever Social Media Campaigns
  3. Ad Agency CEOs: Social Media Philosophy and Tips for New Business
  4. Ad agency having explosive new business growth by leading with social media
  5. The Top 10 Social Media Questions Ad Agency Clients are Asking
  6. Ad Age: A List of the Worst Agency Websites for IPhones and IPads
  7. Four Ways Social Media is Changing Advertising Agencies New Business
  8. IBM Study: The end of advertising as we know it
  9. The Top 14 List of Advertising Agency Networks for New Business
  10. A Guide for Ad Agencies: The Cost and Servicing of New Media
  11. Social Media “Teaches” Ad Agencies to Promote Themselves the Right Way
  12. Twitter List: 500+ Advertising Agencies on Twitter
  13. The Dysfunctional Client and Ad Agency Relationship
  14. 5 Ways I Use Twitter to Help Ad Agency New Business
  15. The Top 100 Social Brands of 2009
  16. A Simple Twitter Formula for Ad Agency New Business
  17. Social Media Marketing Map Used For Ad Agency’s New Business
  18. Promote Your Ad Agency Through the Recession
  19. Recession Creates Opportunities for Small-to Midsize Ad Agencies
  20. 400 articles on the subject of “Advertising In A Recession”
  21. Does social media end cold calling as an ad agency new business tactic?
  22. How Teens Use Media: A Nielsen report on the myths and realities of teen media trends
  23. Design Your Ad Agency’s Website for New Business
  24. Four Things Your Ad Agency Should Know Before Jumping Into Social Media
  25. Clear and Present Danger of Social Media for Ad Agencies
  26. Prediction: Ad Agencies that make social media central to their business model will be hiring
  27. 10 Things Ad Agencies “Usually” Say About Themselves
  28. Ad Agencies: 6 Quick Tips for Pricing and Servicing Social Media
  29. Edward Boches, CCO for the Mullen Agency: What Twitter Can Do For You
  30. The Changing Role of Ad Agency Rainmakers
  31. 5 Reasons Ad Agencies Have Problems Creating Online Communities
  32. Major Shift in Advertising Means a Shift for Agency New Business Practices
  33. 6 Practical Tips for Ad Agency RFP Responses
  34. How Social Media Impacts Advertising and Marketing
  35. Top 25 Ad Agency New Business Through Social Media Articles
  36. 10 iPhone Apps for Ad Agency New Business
  37. 10 additional questions to ask before hiring your agency’s new business director
  38. 10 Blogging Tips for Ad Agency CEOs
  39. Four-step Approach to a Social Media Plan
  40. The First of Five Ways to Promote Your Ad Agency Using Social Media
  41. 50 Ad Agency New Business Tips
  42. 10 Reasons Ad Agencies Should Participate in Social Media for New Business
  43. Top Ten Reasons Your Ad Agency Should Blog
  44. Ad Agencies: 5 Ways to Find Prospects on Twitter
  45. Should Ad Agency Pitches and RFPs Be a Thing of the Past?
  46. Digital Agency Uses Social Media for New Business
  47. 40 Ways to Take Your Ad Agency’s Blog to the Next Level
  48. 75 Ad Agency New Business articles, posts, reports, surveys and white papers
  49. What words do you use to describe your ad agency?
  50. SlideShare: Fueling Ad Agency New Business Through Social Media

26 Examples of Ad Agency Blogs. Which is your favorite?

November 11, 2010

The following 26 agency blogs have been submitted for Fuel Lines’ Ad Agency Blog of the Month for October.

Review and vote for your favorite. The winner will be featured in Fuel Lines article and included in the voting for agency blog of the year.

Cast your VOTE by Clicking Here

The agency blogs submitted for the month of October:

  1. 5 to 9 Branding, Cameron Christopher Thomas Advertising, Denver, CO
  2. B2B Ideas @ Work, MLT Creative, Metro Atlanta, GA
  3. Bill’s B2 Blog, Mintz & Hoke Communications Group, Avon, CT
  4. Creative Triage, ABZ Design Group, Charlotte, NC
  5. Daily Axioms, Axiom Marketing, Bloomington, MN
  6. Digitally Approved, Fanscape Inc., Los Angeles, CA
  7. Emotivator, Emotive Brand, San Francisco, CA
  8. Energy Efficiency Marketing, Kelliher Samets Volk, Burlington, VT
  9. Engauge, Atlanta, GA
  10. Fluid’s Big Idea Blog, Fluid Studio, Salt Lake City, UT
  11. L&S Unscripted, Lawrence & Schiller, Sioux Falls, SD
  12. Marketing OC Blog, MarketingOC, Orange, CA
  13. MediaCom Beyond Advertising, MediaCom, London, UK
  14. Nology, Nology Media, Seattle, WA
  15. Oh no, not another agency blog, Brokaw Inc., Cleveland, OH
  16. Outside Voice, Origin Design + Communications, Whistler, B.C., Canada
  17. Overdrive eMarketing Blog, Overdrive Interactive, Boston, MA
  18. Priority Integrated Marketing Blog, Priority Integrated Marketing, Minneapolis, MN
  19. Smart Marketing with Larry Weintraub, Fanscape, Inc., Los Angeles, CA
  20. Spring Blog, Spring Advertising, Vancouver, BC, Canada
  21. The Green Detectives, Enviromedia, Austin, TX
  22. The Lead, Padilla Speer Beardsley, Minneapolis | New York
  23. Third Degree Creative, Third Degree Advertising & Communications, Oklahoma City, OK
  24. Trendspottings, NOISE, Milwaukee, WI
  25. We Think. We Can. Blog, Murdoch Marketing, Holland, MI
  26. Welt’s Weekly Smack Down!,Welt Branding, Cincinnati, OH

Fuel Lines Agency Blog of the Month for September:  We make it all better, Copeland Communications, Victoria, BC.

If you would like to submitted your agency’s blog for next month’s vote, send me an email and include:

  • In your email’s subject line – Blog of the Month
  • Blog title:
  • URL:
  • Agency Name:
  • City/State:

Some additional agency blogging resources:


5 Ways Social Media Can Make Ad Agency New Business Easier Not Harder

November 9, 2010

You need to look at social media as a savior not a nemesis, an asset rather than a liability and time saver rather than time killer for ad agency new business.

Agencies were reluctant to participate as social media was becoming mainstream because they saw it as a major commitment of their time without much value to show in return. A lot of negative perceptions of social media has been changed. But I don’t believe the majority of agencies have yet to appreciate the huge benefit that social media can actually make new business easier.

Here are my 5 ways social media makes agency new business easier:

1. Social media allows agencies to define and adopt a more differentiating new business strategy than they were ever comfortable doing before.

“Just thought I would let you know. We are participating in a pitch tomorrow for another national account. This opportunity is 100% related to our agency’s new positioning through our blog, She-conomy: A guy’s guide to marketing to women” – Stephanie Holland, president, Holland + Holland Advertising

Holland + Holland advertising, through their blog She-conomy, has now been invited to 3 national pitches as a result of their differentiating positioning. Nothing like this has ever happened before in their 25 year history. They even had trouble with local press coverage of their anniversary but through social media they have been recognized by Forbes, The Wall Street Journal and NPR radio.

Stephanie had never been comfortable stepping out with this positioning prior to social media. She was like other agency principals who felt that she would be missing opportunities.

2. Social media provides a systematic way to create intellectual capital and share your area of expertise. It is the best customized continuing education program for your professional enrichment, keeping you ahead of the learning curve and positioning as a thought leader. Plus, it pays for you to go back to school. It pays in new business while you focus on being better.

“We just landed a significant project with Coca-Cola purely through our sustainable marketing niche. The best compliment we could receive was when they said our price was waaaay more than the next bid, but given our background in green marketing and sustainability, that it was worth the extra investment. Finally, a value over price purchase. Love it”Park Howell, president of Park & CO

Specialists are respected and they tend to make a lot more money.

3. Social media eliminates the need for cold calling. I’m a cold caller from way back. I’ve had excellent success. But times are changing rapidly. Cold calling isn’t what it use to be and not a very efficient or effective method for your agency’s new business. You make dozens of calls to find the right prospect and the right time but you still have to go through the dating process.

Social media allows for you to build prospective client relationships faster than cold calling. People have a natural tendency to want to work with other people that they know, trust and like.

In my 4 years as a consultant I’ve yet to make the first cold call for any business. My clients all made contact with me when they were ready for business and our initial conversation was much advanced than an initial cold call. They talk to me as if they know me because they do. The “dating process” that is associated with cold calling is totally eliminated.

Social media provides a greater return on your time investment.

4. Your agency’s market can greatly increase through social media. Small to midsize ad agencies can affordably build a national awareness.

Prior to using social media for new business, The Russo Group, Lafayette, LA, 94% of their new business came from within their market. Since implementing social media, 94% of their new business has been generated outside their market and extended new business opportunities from coast to coast.

Why would a prospective client, outside of your market, want to work with your agency? Give them a reason.

“Kudos to all! Our social program is generating leads and business from around the world. Earlier this year got a client out of Australia and currently talking to a company in Japan that follows me on twitter” – John Sonnhalter, CEO, SONNHALTER

5. Utilizing social media can help you to be more consistent for new business. You can keep your prospective pipeline full even when your agency is busy with client work or you are away.

At the beginning of the summer, while my wife and I were vacationing in Key West, I wrote a post and published it along with a photo while on the beach. I wrote, “Vacationing with Social Media and Still Generating Ad Agency New Business,” to illustrate how social media can keep your new business pipeline full even when are away.

Social media is like networking on steroids and just takes a little effort to keep it working on your behalf.

  • My blog provides content that is optimized for search to a very specific target audience. I easily dominate certain search words. Over 600 older post continue to generate traffic long after they have been written.
  • I utilize blog posts for my email newsletter that takes literally 15 minutes to produce and send. I also repurpose content using some third-party Twitter tools that automate the process.
  • Through Facebook, family, friends and followers stay connected no matter where I am. It takes only minutes to update my status, connect with others, share location, photos, etc..

With very little effort I can create, maintain and grow touch points through social media networks and all I’ve had to do is read and write.


5 Reasons to Celebrate Ad Agency New Business Wins

November 2, 2010

As an agency owner, it’s important for to be sure that you celebrate new business successes.

New business is tough. Especially in this economy. Life in the trenches for new business is nonstop hard work and often goes unnoticed. For the well-being of your new business team, it is important to stop, take the time to celebrate each new business victory.

Here are 5 reasons to celebrate your agency’s new business wins:

  1. It highlights the importance of new business keeps your agency focused on it for the future. Reminding the staff that it is the lifeblood for your agency is a good thing.
  2. It creates buy into your agency’s new business process. To be consistent the new business pipeline needs to be a well oiled machine. A process that creates a consistent flow of new business for your agency. One that be measured, tweaked and honed.
  3. It provides an opportunity to recognize everyone who contributed to the effort. A lot of times the staff doesn’t realize who was responsible for the initial lead, which could have come from your agency’s receptionist or an intern.
  4. It breeds a positive attitude among the staff and creates excitement about the agency.
  5. It builds a reputation that your agency is on a hot streak and draws the attention of other prospective clients. There a natural curiosity that comes to those who break out of the pack of from among their competitors.

As communication’s specialists we often are poor with our own internal communications. So, I thought I would pass on some ways communicate wins so that you staff isn’t hearing about new business just around the “water-cooler.”

  • Have a celebration with the entire agency.
  • Provide a monetary payment to the staff member who provided the initial referral.
  • Build buzz with a press release. Include “appropriate” photos from the celebration.
  • I shouldn’t have to say it but, don’t overlook communicating new business wins through your agency’s newsletter.
  • Your website is the place where your agency’s credentials and capabilities should live. Be sure to include your new business wins here as well.

If you would like to share some of your agency’s new business wins, please feel free to do so in the comment section below.

Some additional articles that may be of interest:


Follow

Get every new post delivered to your Inbox.

Join 205 other followers