How did YOU get into ad agency business development?

June 27, 2011

John Sharpe and his dad mowing the lawn

Ad agency new business hunters are a unique group who share some common traits even though their personal stories of how they got into this business are usually very different.

John Sharpe a partner and the Chief Marketing Office for the BOHAN advertising agency, Nashville, TN. He heads up the marketing and PR efforts for the agency itself.

John is a long tenured new business executive with a sampling of wins such as Cracker Barrel Old Country Store, the Grand Ole Opry, the Peabody Hotel Group, Vanderbilt University Medical Center, Brunswick Outdoor Products, Red Lobster, Wyndham Hotels and Resorts, The Greenbrier, Citicorp Diners Club, Clarks of England and Shoney’s just to name a few.

In his own words, John shares his personal story, how be got his start and ended up spending the majority of his advertising career focused on new business. 

“Hey Mister, can I cut your yard?” 

Over the years I’ve often wondered how other agency new business people got their starts in this crazy profession. Seems like most everyone finds their way to it by means of a slightly different path. My path just happened to be an 18” swath, cut clean across a hundred neighborhood back yards.  

It was the last day of school and I was about to put the fifth grade behind me. The entire summer lay ahead but at my house, the tantalizing combination of summer and no school only meant that real work was about to begin. I was ten years old facing three months of hard labor. Drat.

My dad was what you might call a stern taskmaster, preparing a weekly list of chores as long as my arm. He was old school and just couldn’t stand the thought of me goofing-off all summer, riding bikes and playing basketball with my pals, so he made lists of things to keep me busy. Cut the yard, trim the hedge, paint the doghouse, hoe the garden and then start the next week with a fresh assignment. If and when he ran out of ideas, he would just repeat a previous list.

Remember that classic movie scene in Cool Hand Luke where the sadistic prison guards made recaptured chain-gang escapee Paul Newman dig a hole out under the blistering Florida sun, only to order him fill it up and start all over again? Well, it wasn’t exactly that bad at my house, but after cleaning the garage top to bottom for the third time since school got out, it sure felt that way. Of course there is always the slim chance that the recollections of a fifth grader, some fifty years hence, might possibly be time-enhanced…but nah, I don’t think so.

But then one mid-summer day it came to me like a bolt out of the blue. There was only one possible way to escape my fate of indentured summer servitude. I was a ten-year old who needed a legitimate paying job!

An old man who lived in a duplex down the street always had grass knee-high in his yard, and I am sure the neighbors all grumbled about it. He kept a lawnmower sitting right out by his front porch but I guess he just didn’t have a ten-year old on his staff. Maybe he didn’t even know how to use that old push mower, but I sure did.

I saw him sitting on his porch one day, staring across the sea of Johnson grass before him and without a moment’s thought I hollered from the street: “Hey mister, can I cut your yard?”

He stared at me for what seemed like forever and finally squinted and said, “how much?”

“If I can use your mower, one dollar.”   

By the end of that summer I was cutting most of the small yards at the duplexes nearby, and some of the bigger yards too.  After that first job I convinced my dad to let me use his old push lawnmower, if I paid for the gas out of my earnings—and I spent the next four summers going from house to house all over the neighborhood, fearlessly knocking on doors and making my pitch.

My pitch? Did I say my pitch? Yes, I now realize that’s where it all began. Mowing lawns was a means to earn some cash and escape my dad’s list of stay at home chores, but it was actually closing the deal with a neighbor–negotiating cash for services that really gave me a buzz.

Soon I expanded my product line to include trimming and weeding with my dad’s hedge clippers and swing blade. I was still working all summer while the other kids were playing but at least…I was an earner. And as I had hoped, my dad stopped making lists of chores for me to do. He knew I was working hard and he saw it was paying off. He never said so but I could tell that he was secretly proud. Summer was suddenly looking good for a change and I was emboldened by my ability to close a deal.

Did I mention that my dad was an ad man? I’m a second-generation new business guy. I guess even third generation, if you count my grandfather who worked at a Buick dealership long before I was even born. We were all closers.

My dad had been an ad agency art director back when I was ten and soon after, he struck out on his own and started a little ad agency design shop where he would pitch an account, play the AE role after he got the business and then run back to his cramped little office to crank out the layouts and mechanical art.

It was only recently, after nearly forty years in the ad agency business myself and the last twenty pretty much in business development exclusively, that I realized I had truly been pitching one thing or another my whole life. It just took a while to realize I was born to be a hunter/gatherer.

I was born to be a hunter/gatherer.

If you’re a new business professional, whether a beginner or a veteran of decades of pitches like myself, I am really curious to know your story. What path did you take and how did you get into the business development end of the ad agency business? Were you born to close, or did you learn by watching someone else, or do you just practice trial and error?

Shoot me an email and let me hear from you. We may soon have the beginnings of a new business online support group!

Have a great summer, and happy hunting.

John Sharpe

Email address: jsharpe@bohanideas.com
Follow John on Facebook and LinkedIn

 

We’d like to hear your story. How did you get into ad agency new business? Feel free to email John or add it in the comment section below.

Additional articles that may be of interest:


3 Quick Tips for Developing a Consistent Program for Ad Agency New Business

June 21, 2011

Image Credit

The key for consistently generating new business opportunities is to develop a new business program that your agency can consistently execute and sustain. 

As you create a new business program for your agency you should think in terms of “what is sustainable when our agency is at its busiest”.

Here are 3 things your program must have to be consistent: 

1. Be realistically achievable within the culture and resources of the agency

Set realistic goals. There are a lot of agencies, when asked what are their new business goals will say, ”we want to double in size” or ”we want to take our agency to the next level”. This aren’t realistic goals unless you have an actionable plan that provides for the resources, personnel and budget to be fully implemented.

2. Have a manager who is empowered and held accountable for its execution

If everyone is responsible for your agency’s new business then no one is responsible.

Someone must be accountable, have the authority and ability to drive it. There’s a lot of pushing, prodding and poking that must be done to keep the new business program working. Someone must be responsible for keeping it focused and on track.

3. Top management must be intimately involved in the process

No one in the agency feels the pressure to succeed more than the agency principals. Like it or not, they are the face of the small-to-midsize agency. Their involvement is important for new business and they shouldn’t shy away from this responsibility. To maintain consistency, new business, must be a priority in their daily responsibilities.

  • Mandate that your agency has an integrated new business plan. Unbelievably, 62% of agencies don’t have a planned new business effort.
  • Define your agency’s positioning. This is the starting point for any ad agency new business program. It is a fundamental prerequisite for small and midsize agencies. But it is also the place where most agencies where most fail. Positioning is everything.
  • Choose a target audience. This will not deter your agency from still obtaining “other” type of clients through your personal networks and referrals within your local market, but it will go a very long way to creating awareness, appeal, differentiation and focus for your agency’s new business program. It makes new business so much easier when you do.
  • Resolve to stay the course. New business efforts are relational and take time to come to fruition.

The 10-20-30 Rule for Keynote Presentations for Ad Agency New Business

June 17, 2011

Clarity, brevity and connectivity are key for winning presentations.

During my advertising career I’ve been part of and a witness to hundreds of agency presentations using PowerPoint or Keynote. I’ve seen many new business opportunities wasted because agencies couldn’t get their point across, tried to include too much within their allotted time or had absolutely no chemistry with their audience.

Guy Kawasaki, well-known blogger, author, managing director of a venture capital firm and an Apple Fellow, promotes a technique  that can help small to midsize agencies with their Keynote presentations, the 10-20-30 Rule:

  • No more than 10 slides
  • No more than 20 minutes
  • No font smaller than 30 points

10 Slides

Guy’s premise, “a normal human being cannot comprehend more than ten concepts in a meeting … If you must use more than ten slides to explain your business, you probably don’t have a business.”

Your audience doesn’t need all of the details so don’t give them the minutia. Decide in advance what are the two or three main thoughts you want your audience to takeaway from your presentation.

20 Minutes

Guys’ thinking, there are always going to be delays, interruptions to your speaking time … “In a perfect world, you give your pitch in twenty minutes, and you have forty minutes left for discussion.” 

Recently visiting Washington, DC, I toured the Lincoln Memorial. Etched in its South wall, Lincoln’s Gettysburg Address, a mere 269 words in length. Wisdom is found in simplicity.

Brevity can also be a main point of differentiation. Just be more concise than your competitors and your presentation will stand out.

“The brain can absorb only what the rear end can endure.” ~Mark Twain. This is even truer in our Twitter driven world so keep brevity in mind. Work hard at being brief and look for ways to make omissions not additions.

30 Font

Guy states, “the reason people use a small font is twofold: first, that they don’t know their material well enough; second, they think that more text is more convincing.”

Know your material: Steve Jobs spends hours rehearsing every facet of his presentations. Every every presentation staged like a theatrical experience. He makes a presentation look effortless but that polish comes after hours of arduous practice.

Be convincing: You should be like an actor on stage and own the room.  Having prepared thoroughly you should be confident, at ease and able to speak with conviction.

Guy Kawasaki shares his mini set of presentation rules in this brief video:

Additional articles that may be of interest:


Ad Agency New Business: Tips for Eliminating the Tire-Kickers

June 13, 2011

How not to waste time with unqualified prospects.

It isn’t difficult to secure meetings with prospective clients of small to midsize ad agencies. What is key is to get appointments with qualified prospects that have the proper budget and a readiness to spend money for an agency’s services.

There are a lot of prospects out there are always glad to meet to glean whatever they can from your agency for free. These are the “tire-kickers”, prospects who eat up lots of your precious time and from the get-go never intend to work with you.

One way to eliminate the “Tire-Kickers” is to have a clear call-to-action … an initial first step for any prospective client.

How do you usually begin a relationship with a new client? Do you normally conduct a market or brand audit with a new client? Turn it into your call-to-action. Price it in a way that is a great value for the prospect but helps to recover some of your agency’s time investment. Tire-Kickers usually wont be willing to pay for anything. This will help to eliminate them and provide a reasonable first step for a prospect to become a client.

4 tips for creating your ‘call-to-action’:

  1.  Define your goal. I would suggest that your objective would be for a face-to-face meeting with a qualified prospect.
  2. Keep your offering simple. Remember attention spans is fleeting online. They wont spend a lot of time trying to figure it out.
  3. Make your offering valuable to the prospect. Their takeaway is much greater than their time and monetary investment.
  4. What action. Be clear as to what action you want your readers to take. The action could be a:

*Market Audit

*Brand Audit

*Competitive Analysis

*SWOT Analysis

*Social Media Workshop

*Digital Workshop

*Strategic Marketing Plan

Prospects want to be able to read up on the details of your agency’s call to action within their own time frame. So make it easy for them to find. You can promote it on a special landing page, through your website, blog, eNewsletter, or traditional collateral print pieces.

I consistently hear from agencies, “if we can just get in front of our prospects, we have no trouble closing the deal”. We’ll here’s your chance. By using this approach for a call to action, you meet your primary objective of getting in front of qualified prospects.

Additional articles that may be of interest:


Cause Branding: It is Now B-2-WE for Ad Agency New Business

June 8, 2011

WE -habilitating Capitalism – How valuable your agency will Be to ME no longer depends on b2c or b2b but on b2we

Simon Mainwaring is founder of We First, a social branding consulting firm that helps companies use social media to build communities, profits and positive social impact. A highly recognized creative director, he has worked at many of the world’s top creative advertising agencies in Asia, Europe and the U.S. including Wieden & Kennedy, Portland, on Nike and as Worldwide Creative Director for Motorola at Ogilvy, Los Angeles.

Simon’s first book, entitled We First, presents a new vision for business. An answer to Bill Gate’s “Creative Capitalism” challenge,  a practical and actionable plan for how brands and consumers use social media to create a partnership that provides sustained prosperity for business and our world.

Ad agencies could learn much from Simon’s approach where clients are expecting their agency partners … to contribute to the social good, where the future of profit is purpose and agencies that thrive … will be will be those that put the well-being of their brand community and the world at large first.

Enjoy the We First video, how brands and consumers use social media to build communities, profits and positive impact. WE-defining Me written and performed by Sekou Andrews (sekouworld.com). Design and animation by Troika (troika.tv). Original music and sound design by Machine Head (machinehead.com).

Edelman Goodpurpose Survey measures consumer attitudes about corporate responsibility. The survey was conducted in 13 countries among more than 7,000 adults. It is the only global study of its kind. Here are some highlights from that report:

  • 71% believe “brands and consumers could do more to support good causes by working together”
  • 65% say they “have more trust in a brand that is ethically and socially responsible.”
  • 73% agree government and business need to work together more closely to ensure the environment is protected
  • 62% would “help a brand to promote their products or services if there is a good cause behind them. (compared to 53% in 2008 and 59% in 2009)
  • 62% of global consumers “would switch brands if a different brand of similar quality supported a good cause”
  • 64% believe it is no longer enough for corporations to give money; they must integrate good causes into their everyday business

All you need to know about Apple’s 2011 new product intros

June 7, 2011

Tools that will make your online personal networking for agency new business even easier.

All of the major highlights regarding Apple’s new product introductions at its 2011 World Wide Developers Conference (WWDC) can be found in the just released 6 minute promotional video.

Scott Forstall, senior VP of iOS software and Greg Joswiak, Apple’s VP of iPod, iPhone and iOS product marketing explain the powerful functionality of iOS 5 introducing some of the 200 new features such as the Notification’s Center,  plus new additions to Newsstand, Reminders, iMessage, Photo, Mail, a split keyboard and even the integration of Twitter.

To watch this brief video click on the image above or click here.  To view the WWDC 2011 keynote that features the announcement of Apple’s new library in the cloud –  iCloud service and OS X Lion  click here.

Here are some of Apple’s product highlights that I’m most excited about:

iCloud:  The cloud based system allows users to store music, photos, applications, iBooks and contacts, as well as serving as a platform for Apple’s email servers and calendars. iCloud stores your content and wirelessly pushes it to all of your devices.

OS X Lion: Coming to the App Store in July for only $29. It introduces new features that will change the way you use your computer. Features such as Multi-Touch gestures transform the way you interact with your Mac, making all you do more intuitive and direct. full-screen apps that use every inch of your Mac display. Mission Control brings together full-screen apps, Dashboard, Exposé, and Spaces in one new feature that gives you a bird’s-eye view of everything on your system.  Launchpad is a new, full-screen home for all the apps on your Mac.

iOS 5: iOS 5 includes more than 200 new features for your iPad, iPhone, or iPod touch.

  • Notification Center. All your alerts. All in one place. You get all kinds of notifications on your iOS device: new email, texts, friend requests, and more. With Notification Center, you can keep track of them all in one convenient location.
  • iMessage lets you send text messages, photos, videos, and contacts to anyone else with one too. It also supports group chats and integrates with the new Notification Center
  • Newsstand. iOS 5 organizes your magazine and newspaper app subscriptions in Newsstand: a folder that lets you access your favorite publications quickly and easily. There’s also a new place on the App Store just for newspaper and magazine subscriptions.
  • Reminders lets you organize your life in to-do lists — complete with due dates and locations. Say you need to remember to pick up milk during your next grocery trip. Since Reminders can be location based, you’ll get an alert as soon as you pull into the supermarket parking lot. Reminders also works with iCal, Outlook, and iCloud, so changes you make update automatically on all your devices and calendars.
  • Twitter is now integrated right into iOS 5. iOS 5 makes it even easier to tweet from your iPhone, iPad, or iPod touch. Sign in once in Settings, and suddenly you can tweet directly from Safari, Photos, Camera, YouTube, or Maps.
  • Camera. You can open the Camera app right from the Lock screen. Use grid lines, pinch-to-zoom gestures, and single-tap focus and exposure locks to compose a picture on the fly. Then press the volume-up button to snap your photo in the nick of time. If you have Photo Stream enabled in iCloud, your photos automatically download to all your other devices.
  • Safari. iOS 5 brings even more web-browsing features to iPhone, iPad, and iPod touch. Safari Reader displays web articles sans ads or clutter so you can read without distractions. Reading List lets you save interesting articles to peruse later, while iCloud keeps your list updated across all your devices.
  • Wi Fi Sync. Wirelessly sync your iOS device to your Mac or PC over a shared Wi-Fi connection. Every time you connect your iOS device to a power source (say, overnight for charging), it automatically syncs and backs up any new content to iTunes.

After initially writing this post, I came across some additional information that I thought would be helpful from Chirs Crum, WebProNews.com: “114 Things You Should Know About Apple’s New Offerings”


12 Tips for Building a Rewards Program for Ad Agency New Business

June 6, 2011

Everyone in the agency should contribute to new business and one of the best ways to encourage lead generation is through a referral program.

A referral program is one of the most cost-effective and efficient methods for generating new business for small-to-midsize ad agencies. Here are my 12 tips on how to create or enhance your agency’s new business referral program:

  1. Identify the kinds of clients you are looking for and set parameters for qualifying leads (size, niche or category, etc.) so all employees know the kinds of clients you want to pursue.
  2. Make your process simple and easy to understand. Your staff will not be willing to jump through lots of hoops to participate.
  3. Set goals such as getting a 75 percent participation rate or a certain number of referrals per employee by year’s end.
  4. Regularly encourage employees to make referrals. Get in front of them often and present a clear message of how your new business referral program works, why they are an integral part of its success, and what’s in it for them.
  5. As a way to increase the quality of referrals, pay out their incentives in two stages, offering an initial payout upon a referral as well as a second, supplementary bonus if the initial lead turns into a new account for the agency.  The “right” reward will depend upon your agency’s size  and the size of the new business account.
  6. For initial leads offer gift cards, movie tickets, dinner or non-monetary prizes like reserved parking spaces or a cubicle by the window, or thanking them at a reception with their peers. I would suggest rewarding ALL qualified referrals in some way to ratchet-up participation.
  7. If the referral leads to a new account for your agency, provide a much larger financial bonus or allow employees too earn extra vacation days – with pay.
  8. Be sure to publicly say “thank you” to the person who supplied the lead that generates new business. Make it impressive enough that employees will proactively feed you names on a regular basis.
  9. Teach your staff how to ask for referrals and train them to be better networkers, especially integrating social media into the mix of tools available. You will systematically turn your employees into indispensable brand advocates.
  10. Do a good job of providing periodic status updates. Employees will be frustrated with the lack of follow-up on the status of their referrals.
  11. Continuously find ways to improve the program.
  12. Create consistency. The deeper you draw your employees into the hunt for new business “hunt,” the easier it will be for your agency will stay focused and consistent in generating new business.

Additional articles that may be of interest:


Skype Infographic: From seed to future piece of the Microsoft empire

June 2, 2011

I often use Skype as a way to stay connected for new business, at home and while traveling for video conference calls.

How important is Skype? Bill Gates personally pushed for the Skype deal, the biggest purchase in Microsoft’s history. It seems to have a very bright future and should remain on your list of tools to watch and warrant your participation.

The idea of video conferencing is going to get so much better than it is today. Skype actually does get a fair bit of revenue. It’ll be fascinating to see how the brilliant ideas out of Microsoft research, coming together with Skype, what they can make of that.” Bill Gates

I thought you might enjoy the following infographic that contains a host of very interesting information on Skype, and its walk from being nothing but an idea, to its acquisition by Microsoft. As a commemorative to Skype and its future, this infographic illustrates the history behind the brand and its integral part of Microsoft’s future.

Skype

Information provided by : Online MBA.com. Click on the following links for more of Online MBA’s infographics:

 

 

 

 

 

 

Additional articles that may be of interest:


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