Is Advertising a Respected Profession?

August 31, 2011

A lack of respect is bad for ad agency new business. You might not be able to change the perception of our industry but you can control the perception of your agency.

Over the last decade, the advertising industry has become one of the least liked by Americans. In a recent Gallup Poll Advertising and Public Relations ranked 10th on a list of the least respected industries in the nation.

Author Tim Williams is an author and consultant, closely associated with the advertising industry. In a recent article, that is generating some buzz, he raises the question: “Is Advertising a Profession?

Tim writes, “By referring to advertising people as “professionals” and advertising agencies as “professional knowledge firms,” I’m stating my belief that advertising and marketing is – or at least should be – a “profession” in the same league with law, accounting, or architectural firms.”

He goes on to state that the true definition of a profession presents a much more rigorous standard than just being good at your job. Standards such as:

  1. Professionals are accredited
  2. Professions require continuing education
  3. Professions are based on the study and application of science
  4. Professions adhere to “higher aims” than self-interest or economic benefit

Given the above standards, is advertising a profession?

Tim’s opinion is that the advertising industry isn’t there yet but it should be.

“To be respected as a profession, the advertising and marketing business must take a much more evidence-based approach.” 

” … after over a hundred years’ experience with modern marketing, advertising agencies should be a lot more conversant and knowledgeable about what works, what doesn’t work, and why. we should be a lot less focused on deliverables and a lot more focused on outcomes.”

Jason Falls, educator, speaker and author of the book “No Bullshit Social Media”, in the world of digital marketing and social media, was blunt in his response to Tim’s article that I posted on my Facebook page:

“ Uh … Thousands have made a living for their whole lives doing nothing but. That guy’s full of it and just looking piss people off.”

Douglas Burdett, president of Artillery, a full service advertising agency in Norfolk, VA, had just the opposite reaction:

“Great post – have shared it w/my local AAF chapter!”

Do you agree or disagree?  

Click on the following link to read Tim’s complete article, “Is Advertising a Profession?” and share your opinion by taking this  twt Poll: Is advertising a profession?  or weigh in with your opinion in the comment section below.

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Posted by Michael Gass

Ten Toughest Content Marketing Challenges for Ad Agency New Business

August 28, 2011

Original content is by far the most difficult  and important tactic to fuel ad agency new business through social media. 

Speakers for Content Marketing World 2011, recently shared some of their biggest content marketing challenges in a pre conference Q&A orchestrated by  Content Development Director of the Content Marketing Institute. I’ve pulled some of the best challenges and insights from among these speakers.

Here are the top 10  to help with your content marketing challenges:

1. Quality Content

‘The very act of staying focused on quality is one of the most important things you can do if you’re serious about your craft.” Susan Blue, @susangrayblue.

Lots of agencies soon become lazy in content creation. If you can’t see the value and won’t commit the time you won’t have success with content marketing for new business.

2. Understanding Your Audience

Understanding your customers well enough to develop content that is useful and relevant for them. Allison Bolen, @alisonbolen.

One of the first things you MUST do is to identify who your audience is. Most agencies are generalists. They want to appeal to EVERYBODY. If you try appealing to everyone you won’t appeal to anyone. No appeal, no online traffic = no new business leads.

3. Keeping Your Objective Top of Mind

It is critical to always keep your business objectives top of mind and use them to guide your content strategy. Cam Brown, @CamBrown1.

If you want to greatly boost agency network and referral business, social media is key and the cornerstone for your social media initiatives should be in content development. If not, social media can be a great waste of time.

4. Empowering the Time and Resources

Being allowed by their superiors to take the time, energy, and resources to do it right. CC Chapman, @cc_chapman.

Agency principals must first be convinced of the value of content creation for agency new business, then be willing to commit the right person(s), time and resources toward it.

5. Resources and Focus

Unless a marketing organization has the resources and focus to get content created, it will always be difficult to accomplish content marketing goals. Pawan Deshpande, @TweetsFromPawan.

The tighter your niche, the easier content creation will become. Less time, a better focus and a greater return on the time invested.

6. Creating an Internal Process

With content, and the evolving forms of content for customer engagement, it’s critical that there’s a process internally that enables successful creation and delivery.  Barbara Gago, @BarbraGago.

Content creation will require a system for your agency to have success.  Create and implement a plan of action: One person who is responsible, realistic goals and objectives set, resources gathered and organized, plan your work and work your plan.

7. Having an Initial Base of Content

It’s incredibly difficult to develop interesting and relevant campaigns if you’ve not built a library of content that you can pull from throughout the fiscal year. Nate Riggs, @nateriggs.

When I consult with agencies, creating a new business program fueled through social media, the first thing I have them do is create 60 blog posts in 60 days. It then gives us our library of content that we can repurpose through many other channels and have a base that fresh content is consistently being added. Also, when you create this initial library of content within a short time frame, helps to work out the bugs of your internal processes.

8. Writing Content that Will Relate 

Learning to write and communicate in a way that is completely and utterly on the level of their audience, not the level of the industry professional.Marcus Sheridan, @TheSalesLion.

Agency’s are bad about using agency speak, when talking and presenting to prospects. Agency speak doesn’t resonate with prospects and isn’t very appealing. They tend to carry over this habit when creating online content. They will need to learn to write in a manner that is reflective of the audience you are trying to reach.

9.  Just Doing It

Most people seem to know what they should be doing; the trouble is actually getting it done. Consistency counts for everything.Todd Wheatland,  @ToddWheatland.

If you can’t be consistent, your efforts are going to be in vain. As you create a program for content creation you should think in terms of “what is sustainable when our agency is at its busiest”. So begin this process with an action plan, using the K.I.S.S. principle. A plan is just a plan until its executed, so set dates and get started.

Consistency is much more important than perfection. It will be much easier to make changes if you get the process moving.

10. Presenting the Right Content, to the Right Audience in the Right Ways

Consistently coming up with new, timely, interesting ways to present the right content to the right audiences. Arnie Kuenn, @ArnieK

Currently an agency blog is one of the best platforms for delivering content to your prospective client audience. This will evolve and change over time. Other ways that you can disseminate content landing pages, email newsletters, Twitter, Facebook, LinkedIn, Google +, etc.

For additional information and helps, click on the following link to read Michele Linn’s article, Content Marketers Reveal Their Toughest Challenges, written for the Content Marketing Institute. I would also encourage you to explore the Content Marketing, a great resource for how-to of content marketing.

Additional articles to help with your agency’s content creation:

Image credit: Hubspot

6 Comments | Best Practices, Content Marketing, SEO, Social Media | Tagged: , , , , , | Permalink
Posted by Michael Gass

Steve Jobs’s 10 Best Quotes for Advertising Agencies

August 27, 2011

Photo Credit Annie Bannanie 06

Steve Job’s serves as an example of doing agency new business the right way.

Steve Jobs has stepped down as CEO of Apple.  When it comes to presenting and salesmanship, there’s no one better.

His tenure as CEO should serve as inspiration for advertising agencies that seem to still be in a state of flux in this technology driven communication’s revolution.

Below are some of the best Steve Jobs’s quotes to inspire us to think differently and  up our game through innovation, collaboration: 

 

  1. “The cure for Apple is not cost-cutting. The cure for Apple is to innovate its way out of its current predicament.” Apple Confidential: The Real Story of Apple Computer
  2. “For something this complicated, it’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them.” Bloomberg Businessweek
  3. Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve had more experiences or they have thought more about their experiences than other people. Wired
  4. “That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” BusinessWeek
  5. “Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It’s not about money. It’s about the people you have, how you’re led, and how much you get it.” CNNMoney
  6. “When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there. But if you keep going, and live with the problem and peel more layers of the onion off, you can often times arrive at some very elegant and simple solutions.” Newsweek
  7. “We made the buttons on the screen look so good you’ll want to lick them.” Fortune
  8. “Being the richest man in the cemetery doesn’t matter to me … Going to bed at night saying we’ve done something wonderful… that’s what matters to me.” Wall Street Journal
  9. “You’re missing it. This is not a one-man show. What’s reinvigorating this company is two things: One, there’s a lot of really talented people in this company who listened to the world tell them they were losers for a couple of years, and some of them were on the verge of starting to believe it themselves. But they’re not losers. What they didn’t have was a good set of coaches, a good plan. A good senior management team. But they have that now.” Businessweek
  10. The system is that there is no system. That doesn’t mean we don’t have process. Apple is a very disciplined company, and we have great processes. But that’s not what it’s about. Process makes you more efficient … But innovation comes from people meeting up in the hallways or calling each other at 10:30 at night with a new idea, or because they realized something that shoots holes in how we’ve been thinking about a problem. It’s ad hoc meetings of six people called by someone who thinks he has figured out the coolest new thing ever and who wants to know what other people think of his idea.”  Businessweek  

Additional Steve Job articles that may be of interest:

24 Comments | Agency Leadership, Fuel for Thought | Tagged: , , , , , , | Permalink
Posted by Michael Gass

How McKinney achieved one of the best new-business records among advertising agencies

August 23, 2011

Innovation and collaboration, two keys to ad agency new business.

McKinney is an independent advertising agency based in Durham, North Carolina. It was founded in 1969 by Charles “Chick” McKinney, the agency is now independently owned by a management team led by Brad Brinegar, CEO.  It has been recognized as one of the nine best agencies in the country by Advertising Age

In 2003, McKinney became one of the first agencies to pioneer connection planning, which determines the most innovative and creative ways of bringing brands and people together in mutually beneficial ways - ADWEEK

In that same year, McKinney hired a group of interactive experts and injected them into the agency’s existing disciplines. (Today, 35% of the agency’s revenue comes from interactive activities, and 88% of frontline staff is actively engaged in interactive work.) Brad Brinegar: Online Advertising

In 2006, McKinney combined its three strategic disciplines (account planning, connection planning and interactive strategy) into one strategic offering and named Andrew Delbridge, previously director of account planning, partner and chief strategy officer - The Cyber One Report 2006

Under Brad Brinegar’s leadership, Mckinney has achieved one of the best new-business records in the advertising agency industry by being collaborative and innovative.

Brad learned the meaning of collaboration as an oarsman on Dartmouth’s crew team: “It’s not intuitive, but a boat actually goes slower when one guy rows better than the rest. And there is no defense in rowing, no way of stopping the other team. So the only way to win is to be smarter, work harder, care more and pull together better than your opponents.”  McKinney’s website

How he has brought innovation and collaboration to McKinney: 

  1. “We designed our entire space, from the ground up, for collaboration.”
  2. “We invest twice the industry average in strategic resources, to make sure that our innovations are grounded in addressing the right business issues to create the results we want.”
  3. “We work in cross-disciplinary brand-teams, to increase the odds that different perspectives will lead to fresh insight.”
  4. “We bring in lots of outside speakers to teach new perspectives.”

Click on the following link to read Business Management Daily’s recent interview with Brad, “Distruptive Player a Game-Changer”

Leave a Comment » | Agency Branding, Agency Leadership, New Business Talents, New Business Trends | Tagged: , , , , , , , , , | Permalink
Posted by Michael Gass

Ad Age: Top 10 Best Places to Work in Marketing and Media

August 23, 2011

A great work environment is a big plus for ad agency new business.

Ad Age recently released the results of the best places to work in marketing and media. Any advertising agency, media owner or marketer with more than 50 full-time employees was eligible to enter.  Rankings were determined through the use of employer and employee surveys with 150 companies participating and just under 12,000 employee responses. Boston ad agencies dominated the top spots in this years rankings.

Allen & Gerritsen took the top honors. Their offices are located in Artillery Hall, a renovated arsenal just outside of Boston, where U.S. cannons were produced back in the 19th century.  The agency principals credit their positive work environment to:

  • A strong mentoring
  • A valued internship program
  • Monthly “three martini lunch” for staff time Q&A
  • A policy of supporting their employees’ outside interest
  • An atmosphere that promotes wellness.
  • The agency also provides free breakfasts of cereal, oatmeal and Starbucks coffee

Here’s the listing of the top 10 places to work in marketing and media for 2011:

  1.  Allen & Gerritsen, (agency), 120 employees, Boston, MA: Twitter Facebook
  2. BGT Partners, (digital) 175 employees, Miami, FL: Twitter Facebook LinkedIn
  3. Digitas, (agency), 2,200 employees, Boston, MA: Twitter Facebook
  4. iProspect, (digital), 850 employees, Boston, MA: Twitter Facebook LinkedIn
  5. DataXU, (media) 100+ employees, Boston, MA: Twitter
  6. Ubermind, (digital), 150 employees, Seattle, WA: Twitter Facebook LinkedIn
  7. Mr Youth, (marketing), 100+ employees, New York, NY: Twitter Facebook
  8. Airfoil, (PR), 52 employees, Southfield, MI: Twitter Facebook LinkedIn
  9. Archer Malmo, (advertising/PR), 100 employees, Memphis, TN: Twitter Facebook
  10. Orion Trading, (media), 300 employees, New York, NY: Twitter
A number of the agencies that made the list are already leveraging their selection for PR purposes, knowing that it will be a huge help in staff recruitment and also with new business.It is appealing to prospective clients that your agency has an employee friendly work environment. Take some time to evaluate the happiness of your staff and explore ways that you can improve their work space and relationships.

Click on the following link to  view the entire list of 30 best places to work. You can also submit your agency for consideration for their 2012 list:  AdAge.com/bestplaces.

An additional articles that may be of interest:

2 Comments | Agency Leadership, New Business Talents | Tagged: , , , , | Permalink
Posted by Michael Gass

Ad Agency Compensation: The biggest frustration of CMOs

August 22, 2011

For small to mid-size ad agencies, it’s time to address the cost of creating advertising in terms of time and money. 

All our clients want to know is this – Can your agency solve my  problems quickly and at less cost?

Advertising agencies aren’t changing of their own accord, they are being changed. We’ve seen digital technology bring about fundamental change to the news industry, then the music industry. Now seismic change is being forced upon the advertising industry. 

Ad industry downsized. There are nearly 120,822 advertising and marketing services companies in the US. We have  an over supplied market and receding demand. This is an industry that has already laid off over 160,000 people because of the bloat, the wrong kinds of people and too much inefficiency. Not to mention that we are in the worst economic periods since the great depression and it is far from over.

The same problems that led to he agricultural revolution and the industrial revolution are now plaguing the ad industry in this digital revolution.

John Winsor is currently the CEO of Victors & Spoils, the world’s first creative (ad) agency built on crowd sourcing principles and former VP/Executive Director of Strategy and Innovation at Crispin, Porter + Bogusky. John addressed the future of advertising agency compensation head on in a recent article  written for his blog, John Winsor: Views from the CEO of Victors & Spoils about the future of marketing and product design.

Personally having discussions with dozens of CMOs of Fortune 500 companies John addresses their greatest frustration, the cost of creating advertising – both time and money.  

He writes,

“Businesses act based on the way they are compensated. And, the majority of agencies are compensated by selling their people’s time.  Compensation is based on the number of FTE’s or full-time employees working on a piece of business. In the age of collaboration the FTE model is broken. The fact is that many agencies make more money when they put more people, or say they do, onto a piece of business. Likewise, it’s more profitable to take more time to do something. If a project should take a month there’s no disincentive for most agencies to drag it out longer.

If advertising industry is to thrive in the age of collaboration we must address the root of the problem, the way we are compensated for our work. If we don’t many companies won’t survive the current economic transformation that’s underway.”

John encourages agencies to come together to fix the problem and proactively transform our industry before it is changed without us.

Click on the following link to read John’s article, “Fees, Lies and Advertising”  also follow John on Twitter. John’s books include:

For the latest industry news and resources from all corners of the internet, be sure and check out my new site: Gass On Line: Daily fuel for ad agencies

2 Comments | Agency Blogs, Agency Leadership, Compensation, New Business Trends | Tagged: , , , , , , , , | Permalink
Posted by Michael Gass

Ad Agencies Should KISS for New Business

August 18, 2011

Photo Credit Walt Stoneburner

The K.I.S.S. principle, “keep it simple stupid” is a great maxim to remember when developing a new business program for small to mid-size ad agencies, digital shops and PR firms.

This principle has been a key to success in my years working with new business within an agency environment.

When it comes to new business, consistency trumps perfection. Ad Agencies, the cobbler’s children who have no shoes, are very inconsistent, primarily because they tend to over-think and over-create anything associated with the agency’s brand.

Ad agencies often make things harder than normal. Certainly harder than performing some of the same tasks for clients. They are their own worse client.

That’s why most are so inconsistent with their new business efforts. It’s makes for an unnecessarily painful experience with new business tasks such as updating or redesigning the website; creating a newsletter or eNewsletter; creating direct mail or collateral pieces and even creating and implementing platforms for social media. One agency took over 3 months just to design their blog header.

The person charged with new business for the agency should be on point to simplify anything that relates to new business. Be proactive in keeping all of the processes as simple as possible.

RFPs and agency pitches can also be needlessly taxing upon the time, energy and talent of the agency making new business harder.

For instance, with regards to RFPs. Don’t reinvent the wheel each time a response is created. Covers for RFPs could be designed by well in advance, when there is a lull period and designed for particular industries.

One agency that I previously worked for, we created RFP covers that were specific to Academic Medical Centers. The creative team came up with a great design that was used for every medical center RFP we participated in.

Our creative department was able to put lots of thought into the design because it was not a busy time for the agency. The covers could easily be resized and printed to each RFP, each usually had some variations in their specification, such as size. These covers added a lot to our RFP response and looked custom for each particular academic hospital.

Something as simple as a “leave-behind” collateral piece, following an initial prospective client presentation, can be created and placed on the shelf ready for the next presentation, months in advance.

I know of one agency that had over 50 initial prospective client presentations within 1 year (these weren’t formal pitches) and created  a single leave behind piece that worked for each opportunity.

If your new business responsibilities require you to serve as the agency’s pitch team leader create a simple, repeatable pitch process to save time and energy. Evaluate and sharpen your process after every pitch and find ways to simplify it.

Here are just a few of the benefit for using K.I.S.S. for new business:

  • Much easier to stay consistent and consistency is one of the main keys to success for new business
  • Solve problems faster and meetings can be kept to a minimum
  • Expend less energy from your staff, especially the creative department
  • A huge benefit for your personal time management allowing you to keep your focus on the most important tasks at hand
  • Staff participation in RFPs, pitch opportunities, agency newsletters, collateral, etc will be a much more positive experience that will provide you with their best work and effort
  • You’ll garner lots of appreciation from your time-strapped staff as you constantly look for and implement ways to save time for new business tasks

If you have any examples or ideas for invoking the K.I.S.S. principal for agency new business, please share them in the comment section below.

Additional articles that may be of interest:

2 Comments | Agency Leadership, Best Practices, New Business Talents, New Business Tips, Pitches | Tagged: , , , , , | Permalink
Posted by Michael Gass

The Challenges of Jumping from a Creative Shop to a Digital One

August 16, 2011

Photo Credit charlesdyer

What are you doing to prepare your agency for the digital revolution?

Digital training is critical for the traditional small-to midsize advertising agencies. The strategic partnerships with digital shops have all gone by the wayside, mainly because digital agencies don’t need them any longer.

To quote Aaron Reitkopf, North American CEO of digital agency Profero, “There’s never been a better time to be in advertising, and there’s never been a worse time.” 

Advertising agencies aren’t changing of their own accord, they are being changed. Rising to meet the escalating demands for digital, a lot of agencies are now requiring that almost all of their employees develop digital skills.

Kristina Slade, made the radical decision to leave her job as associate creative director at Omnicom Group’s TBWA \/Chiat\/Day, Los Angeles,  to become creative director at San Francisco-based digital agency AKQA.  In a recent Ad Age interview, Slade shared her challenges. Here are some of the highlights and challenges she expressed in that interview:

  • “… there are better [online] opportunities for brands and consumers.”
  • “Jumping in and absorbing all that tech info was the first hurdle.”
  • “Digital is a self-curated experience, so if someone didn’t engage with you, it just didn’t happen. It’s about what can a brand give someone.”
  • “It was just getting behind the scenes of technology so we could make smarter choices and creative work that was better by leveraging all the potential of different platforms.”
  • “… we actually have metrics and can prove what we can get for every dollar spent in digital.”
  • “The traditional shop is getting smaller. It’ll look like a hybrid shop.”a

Click on the following link to read Alexandra Bruell’s article, “Creatives out of Their Comfort Zone: Kristina Slade”

Additional articles that may be of interest: 

For daily industry news check out Gass Online.

Leave a Comment » | Agency Leadership, Best Practices, Digital | Tagged: , , , , , , , , , | Permalink
Posted by Michael Gass

9 Ways to Stay Focused on Ad Agency New Business

August 12, 2011

Photo credit toolstop

It is hard to stay focused and productive with so many workplace distractions such as laptops, smartphones, tablets and social media.

The new business director has to be like the rudder of a ship when it comes to new business and keep it consistently focused on new business.

I have been working in ad agency new business almost my entire advertising career. I’m   organized and disciplined but I’m  still constantly learning new techniques that lessen distractions and increase my productivity. 

Here are 9 ways that I’ve found helpful to stay focused on new business:

  1. Create an game plan every day. You can use a To Do’s app for your laptop, Smartphone or iPad/Tablet to schedule daily reminders that need to be accomplished as a way to stay focused throughout the day.
  2. Dedicate blocks of time to your most important tasks. Make a specific effort to not allow the distractions or disruptions of others break your focus. After that block of time is up, take a brief break, then begin to focus on the next block of time.
  3. Set times for checking email. A study showed that people distracted by incoming email and phone calls saw a 10-point fall in their IQs, the equivalent of losing a nights sleep. I would suggest avoiding checking your email as soon as you get into the office. One of the first tasks should be to create your action plan and get a good productive start on your work day. At pre-set times,  check and respond to your emails.
  4. Use noise canceling headphones. I don’t only use my headphones when I travel, I’ve found they help me quickly get into a ‘focused zone’ for completing task. I’m actually wearing them as I write this article.
  5. Take planned breaks. It is important to take a breather and it usually enhances productivity, especially if these breaks are pre-scheduled in between your major tasks for the day. This allows for a natural transition and a time to refocus from one task to another.
  6. At work focus on business and at home focus on your personal life. Its important to keep your personal and business life as  separate as possible. You’ll stay more refreshed, focused and productive.
  7. Be comfortable. I enjoy my work environment. My desk, my chair and computer screen are at the right height. I have adjustable lighting for my workspace. The temps just right. My office is organized. Everything is conducive to keeping my mind focused.
  8. Discipline your time online. To avoid distractions my browser’s homepage is set to Google Reader. Having my online content in one location is extremely helpful to avowing distractions online.
  9. Respect the time of others. Instead of calling for a 1 hour meeting, try cutting the time in half. Don’t send lengthy emails, do the extra work to create emails that are concise and to the point. Remember that everyone is busy and  keep the time of your calls to a minimum. Do unto others as you would have them do unto you. Respect to time of others and they will learn to respect yours.

Additional articles that may be of interest:

2 Comments | Best Practices, Time Management | Tagged: , , , , | Permalink
Posted by Michael Gass

Social Media: 10 Idea Starters to Keep Fresh Content Churning

August 9, 2011

Content creation is an important part of social media success for ad agency new business, but it is also difficult to maintain without a little help.

I’m going on my 5th year of creating content for my blog. I’ve found that my reading always seems to help fuel my writing and inspire ideas.

So first and foremost, establish a focused reading program that is centered around a specific target audience. When you do, finding resources and developing content becomes mush easier because it is focused.

Here are 10 additional idea starters, along with examples, to help keep you going:

  1. Take non-relevant content and make it relevant to your audience. This is one of the most important tips that I can share with you. There is so much great information online. Most of it won’t be related to your readership but you can easily make it relevant as I did in this post, “When it comes to new business Ad Agencies are ADHD.”  I was reading about multitasking and ADHD from a number of online resources, and knew this type of information would be very helpful for agency new business, particularly given the working environment and culture typical of most agencies. 
  2. Become a reporter at events you attend by conducting on site interviews, take photos and video. Compile a top 10 highlights’ post of the event. You probably will come away with enough material for several blog posts. I was able to interact with attendees of Ad Age’s first Small Agency Conference. From my social media interactions I wrote this article: 50 of the Best Insights from Ad Age’s First Ever Small Agency Conference.  The amazing thing – I wasn’t there!
  3. Create a bulleted list of things to avoid. I’m currently working on a list of “Top 10 Non-productive Office Traps and Solutions for Avoiding Them.”
  4. Use a celebrity to enhance a top 10 list. One post that generates the most traffic to my site, “Steve Jobs 10 Presentation Tactics for Ad Agency New Business.” Be sure and connect the benefits to your particular readership. Make it specific to them and their needs.
  5. Provide resources. Share resources that are specific to your readership’s industry. Here are a couple of examples of resources that I’ve shared: “10 Reading Resources for Ad Agency New Business” and “The Top 14 List of Advertising Agency Networks for New Business.” I wrote a post about agency networks because so many agencies were asking about them and I found very few online sources. I researched and grouped this information conveniently together for my readers. This also helped put me on the radar of many of these agency networks.
  6. If you’ve been writing for a while, revise an older post and beef-it-up with current information, stats, etc. A lot of the information for this article, “3 Quick Tips for Developing a Consistent Program for Ad Agency New Business”, was gleaned from a post that I had written in 2008. I took some of the more important elements to highlight and expand upon in this post. It isn’t copying a pasting, having mirrored content. This takes some work but much easier and quicker than developing a post from scratch while still creating content that is of good value to your readers.
  7. Conduct an industry survey. You can generate some great PR by conducting your own primary research and propagating the results through your social media network, online tools such as PRNewswire and PRWeb. You can generate a number of post as you expand upon pieces of the survey in various posts. Here’s an article that was written on a survey that I conducted, “Ad Agency Survey Finds Traditional New Business Methods Aren’t Working.” The survey became a magnet for a significant amount of web traffic to my site as other bloggers and columnist wrote articles based on my research.
  8. A quick turn around of research and a post can come from conducting a simple online poll. I wrote this post on an ongoing poll being conducted by Mirren Business Development, “The number one reason ad agencies new business plans fail.”
  9. Develop your own online contest. A great jump-starter for my blog’s traffic occurred when I conducted an Ad Agency Blog of the Month contest. Agencies submitted their blogs, readers would review them in a post I created and they would cast their vote of their favorite. A follow-up post announced and highlighted the winner from each month. At the end of the year, a blog synopsis of the 12 Agency Blog of the Month winners was created and vote taken for the Ad Agency Blog of the Year. Here’s a sample article from 2010, “Vote for Fuel Lines’s Ad Agency Blog of the Year.” 
  10. Set up an editorial calendar for guest posts. Solicit industry experts who are glad to contribute if you give them enough lead time. Guest posts’ can be a huge help and provide some relief during summer breaks and holidays and keep good, helpful content churning out for your audience. Here’s a guest post, written specifically for my audience, by Jay Baer, “Ad Agencies: Don’t Turn Your Back on Digital”

The content that you create will propel your positioning as an expert so it’s worth the price of your time investment.

Here’s a good example: Kelly Fiddner, Business Development Director for Littlefield Brand Development, Tulsa, OK, writes the agency’s blog, “The One Thing: The casino marketer’s guide to understanding gamers.” Within just a few months, Kelly is being recognized for her thought leadership.

Kelly was recently featured in a gaming industry publication iNTERGAMING in this New Technology Interview, because of her content development that is specific to the advertising/marketing needs of the gaming industry.

Additional content marketing articles that may be of interest:

11 Comments | Content Marketing, New Business Tips, New Business Tools, New Business Trends, Social Media | Tagged: , , , , , , , , , , , | Permalink
Posted by Michael Gass

When it comes to new business Ad Agencies are ADHD

August 2, 2011

Photo Credit ADHD CENTER

ADHD is a problem with inattentiveness, over-activity, impulsivity, or a combination – It also is descriptive of most advertising agencies, especially when it comes to new business.

For a large number of ad agencies, the atmosphere is chaotic. It is an environment that is in a perpetual state of distraction. Working in this kind of climate is stressful. You’re constantly shifting from one task to the next. There are numerous interruptions and urgent requests throughout each day.

The digital revolution has created additional challenges – how do we stay focused and productive with so many intriguing distractions only a click away. That’s exacerbated with laptops, smartphones, tablets and the popularity of social media.

New business directors must continually refocus their attention, creating fatigue and decreased productivity. That’s bad for agency new business.

Office and internet distractions lessen productivity:

  • Every time we become distracted, it takes an average of 15 minutes to regain complete focus.
  • Gloria Mark, a UC-Irvine professor has found that the average employee switches tasks every three minutes, is interrupted every two minutes and has a maximum focus stretch of 12 minutes.
  • A study showed that people distracted by incoming email and phone calls saw a 10-point fall in their IQs, the equivalent of losing a nights sleep.
  • An American study reported in the Journal Of Experimental Psychology found our productivity goes down by as much as 40% when we attempt to do several things at once.
  • Studies by Gloria Mark, an ‘interruption scientist’ at the University of California, show that when people are frequently diverted from one task to another, they work faster, produce less, report significantly higher stress levels, frustration, workload, effort and pressure.

I have been working in ad agency new business almost my entire advertising career and have completed two post-graduate degrees. I’m   organized and focused but far from perfect. I’m constantly learning new techniques that lessen distraction and increase my productivity. 

One solution that has been the most helpful for me is to dedicate blocks of time to similar tasks. The result – it increases your productivity, creativity, and mental sharpness, while decreasing fatigue, procrastination, and stress. You simply group similar tasks that require similar resources in order to streamline their completion.

Set aside a specific amount of time for specific tasks and make a specific effort to not allow the distractions or disruptions of others break your focus. After that block of time is up, take a brief break, then begin to focus on the next block of time.

Here are some tips to help get you started:

  1. Write it down. Write down 4 to 5 of the most important tasks that need to be accomplished as you begin your day.
  2. Keep time. Use a wristwatch, timer, alarm, PDA or computer—anything that keeps accurate time and is within your sight at all times. When you start a task, say the time out loud or write it down. Allot yourself limited amounts of time for each task.
  3. Check off. After completing a task, manually mark it off your list.
  4. Take a break. A 5 minute break after the completion of each task.
  5. Begin again. Refocus, reset the timer and begin working on the next task.
  6. Take an extended break. After completing your top 4 to 5 task for the day, take a 20 minute break.

I’m a fan of a technique invented in the late 1980s by Francesco Cirillo, a professional in the fields of productivity and process improvement, called The Pomodoro Technique. This easy to use, simple system, used by professional teams and individuals in a range of fields has become a popular tool. It is easy to use and, most of all, it works.

The Pomodoro Technique is a time management system that can help prioritize and accomplish important agency new business tasks.

Here are some Pomodoro resources to help get you started:

  • Download the Pomodoro Technique® book for free or order it on the Internet or from your bookshop.
  • Cheat Sheet. Download a one-page overview of the Pomodoro Technique® .
  • The Pomodoro Technique To-Do Checklist
  • The Pomodoro Pro app is a timer tailored for people using the Pomodoro Technique and designed specifically for the iPhone or iPad.

Whatever plan you use, be committed to improve your focus and time management. Practice makes perfect.

12 Comments | Agency Leadership, Best Practices, New Business Tips, Time Management | Tagged: , , , , , | Permalink
Posted by Michael Gass

Zig Ziglar and Ad Agency New Business Directors

August 1, 2011

Agency new business directors have one of the most important, as well as toughest, jobs in advertising – selling the agency. 

Why is agency new business so tough? Primarily because agencies are notorious for their inability to sell themselves. Agencies desperately need an expert/specialist in the mechanics of new client acquisition, someone who has the sole focus and capabilities to bring“life-giving” new business to the agency.

“It’s just such a hard position to fill,” said Michael Zuna, New York managing director at Publicis Groupe’s Saatchi & Saatchi, “The Mad Men-rainmaker days — that doesn’t happen anymore. It’s a tough job.”

In my time in the trenches as a new business director for a number of agencies, I was often inspired by the writings, tapes, videos and presentations of Zig Ziglar, a fellow Alabamian.  He is one of the most famous motivational speakers and authors in the world. He is also one of the nicest persons you’d ever want to meet.

Ziglar comes from a successful sales background and has a first hand understanding about the daily grind of being in sales and the need for motivation.

He once said,

“People often say that motivation doesn’t last. Well neither does bathing – that’s why we recommend it daily!” 

To help feed your daily motivational needs, here’s my list of Zig Ziglar’s most notable motivational quotes (I’ve paraphrased a few of these to make them a bit more specific to our industry). Hopefully they will provide you with a spark of motivation as you attend to one of the most important jobs of your agency – business development:

  • Motivating gets you going and habit gets you there . Make motivating a habit and you will get there more quickly and have more fun on the trip. 
  • Stop selling and start helping.
  • Your agency’s most valuable asset is its reputation.
  • Prospects are perishable – handle with care.
  • Obstacles are the things we see when we take our eyes off our goals. 
  • If you’re sincere, praise is effective. If you’re insincere, it’s manipulative.
  • The primary reason prospects will choose not do choose your agency is lack of trust.
  • New business is more than a profession, it is a way of life.
  • If people like you, they’ll listen to you, but if they trust you, they’ll do business with you.
  • When we do more than we are paid to do, eventually we will be paid more for what we do.
  • A goal properly set is halfway reached. 
  • Failure is a detour, not a dead-end street. 
  • If there were no problems, most of us would be unemployed.
  • Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.

Click here to heck out the official Zig Ziglar website for additional new business resources.

Additional articles that may be of interest:

Photo credit Matt Wright

2 Comments | Agency Blogs, Facebook, New Business Tips | Tagged: , , , , , , , | Permalink
Posted by Michael Gass

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