How did YOU get into ad agency business development?

June 27, 2011

John Sharpe and his dad mowing the lawn

Ad agency new business hunters are a unique group who share some common traits even though their personal stories of how they got into this business are usually very different.

John Sharpe a partner and the Chief Marketing Office for the BOHAN advertising agency, Nashville, TN. He heads up the marketing and PR efforts for the agency itself.

John is a long tenured new business executive with a sampling of wins such as Cracker Barrel Old Country Store, the Grand Ole Opry, the Peabody Hotel Group, Vanderbilt University Medical Center, Brunswick Outdoor Products, Red Lobster, Wyndham Hotels and Resorts, The Greenbrier, Citicorp Diners Club, Clarks of England and Shoney’s just to name a few.

In his own words, John shares his personal story, how be got his start and ended up spending the majority of his advertising career focused on new business. 

“Hey Mister, can I cut your yard?” 

Over the years I’ve often wondered how other agency new business people got their starts in this crazy profession. Seems like most everyone finds their way to it by means of a slightly different path. My path just happened to be an 18” swath, cut clean across a hundred neighborhood back yards.  

It was the last day of school and I was about to put the fifth grade behind me. The entire summer lay ahead but at my house, the tantalizing combination of summer and no school only meant that real work was about to begin. I was ten years old facing three months of hard labor. Drat.

My dad was what you might call a stern taskmaster, preparing a weekly list of chores as long as my arm. He was old school and just couldn’t stand the thought of me goofing-off all summer, riding bikes and playing basketball with my pals, so he made lists of things to keep me busy. Cut the yard, trim the hedge, paint the doghouse, hoe the garden and then start the next week with a fresh assignment. If and when he ran out of ideas, he would just repeat a previous list.

Remember that classic movie scene in Cool Hand Luke where the sadistic prison guards made recaptured chain-gang escapee Paul Newman dig a hole out under the blistering Florida sun, only to order him fill it up and start all over again? Well, it wasn’t exactly that bad at my house, but after cleaning the garage top to bottom for the third time since school got out, it sure felt that way. Of course there is always the slim chance that the recollections of a fifth grader, some fifty years hence, might possibly be time-enhanced…but nah, I don’t think so.

But then one mid-summer day it came to me like a bolt out of the blue. There was only one possible way to escape my fate of indentured summer servitude. I was a ten-year old who needed a legitimate paying job!

An old man who lived in a duplex down the street always had grass knee-high in his yard, and I am sure the neighbors all grumbled about it. He kept a lawnmower sitting right out by his front porch but I guess he just didn’t have a ten-year old on his staff. Maybe he didn’t even know how to use that old push mower, but I sure did.

I saw him sitting on his porch one day, staring across the sea of Johnson grass before him and without a moment’s thought I hollered from the street: “Hey mister, can I cut your yard?”

He stared at me for what seemed like forever and finally squinted and said, “how much?”

“If I can use your mower, one dollar.”   

By the end of that summer I was cutting most of the small yards at the duplexes nearby, and some of the bigger yards too.  After that first job I convinced my dad to let me use his old push lawnmower, if I paid for the gas out of my earnings—and I spent the next four summers going from house to house all over the neighborhood, fearlessly knocking on doors and making my pitch.

My pitch? Did I say my pitch? Yes, I now realize that’s where it all began. Mowing lawns was a means to earn some cash and escape my dad’s list of stay at home chores, but it was actually closing the deal with a neighbor–negotiating cash for services that really gave me a buzz.

Soon I expanded my product line to include trimming and weeding with my dad’s hedge clippers and swing blade. I was still working all summer while the other kids were playing but at least…I was an earner. And as I had hoped, my dad stopped making lists of chores for me to do. He knew I was working hard and he saw it was paying off. He never said so but I could tell that he was secretly proud. Summer was suddenly looking good for a change and I was emboldened by my ability to close a deal.

Did I mention that my dad was an ad man? I’m a second-generation new business guy. I guess even third generation, if you count my grandfather who worked at a Buick dealership long before I was even born. We were all closers.

My dad had been an ad agency art director back when I was ten and soon after, he struck out on his own and started a little ad agency design shop where he would pitch an account, play the AE role after he got the business and then run back to his cramped little office to crank out the layouts and mechanical art.

It was only recently, after nearly forty years in the ad agency business myself and the last twenty pretty much in business development exclusively, that I realized I had truly been pitching one thing or another my whole life. It just took a while to realize I was born to be a hunter/gatherer.

I was born to be a hunter/gatherer.

If you’re a new business professional, whether a beginner or a veteran of decades of pitches like myself, I am really curious to know your story. What path did you take and how did you get into the business development end of the ad agency business? Were you born to close, or did you learn by watching someone else, or do you just practice trial and error?

Shoot me an email and let me hear from you. We may soon have the beginnings of a new business online support group!

Have a great summer, and happy hunting.

John Sharpe

Email address: jsharpe@bohanideas.com
Follow John on Facebook and LinkedIn

 

We’d like to hear your story. How did you get into ad agency new business? Feel free to email John or add it in the comment section below.

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Ideas for Creating an Ad Agency New Business War Room

July 15, 2010

 

command center (often called a war room) is any place that is used to provide centralized command to determine the best course of action.

Every agency needs a “new business war room”, a place within your building that is organized for and focused on nothing but new business.

Usually the new business person is the “odd duck” of the agency. Why? No one else likes doing what they have to do, which is to sell the agency.  But it is amazing at how quickly the new business director can get roped into almost everything but agency new business. Endless meetings throughout most days with no time left for execution of the agency’s new business strategy.

When I served as the VP of new business for the BOHAN agency in Nashville, we were fortunate to have our own space dedicated solely for the purpose of new business. We often called it our New Business War Room, because this was the place that we were able to focus on the lifeblood of the agency’s new business efforts.

No matter the size of your agency, I would suggest that you designate an area just for the purpose of agency new business. Here are some of the features, equipment and arrangements we had for our new business area that may spark some ideas of your own:

Multipurpose Room:

  • Comfortable seating for about 15 people. The chairs were on rollers and could be easily re-arranged or moved entirely out of the way.
  • Not a typical conference table, but two tables that could be set apart for workshops, focus groups, etc. A large whiteboard, flip-chart, a large bulletin type display board. This provided us our own space where we could keep visuals of on-going new business projects.
  • Large flat screen TV, wireless Apple keyboard and presentation remote, Apple Airport, DVD player and sound bar.

Work Room:

  • Equipment and materials to create customized notebooks, presentation-leave behinds, RFP covers and special delivery boxes.
  • A collection of agency work that was well organized, that could be easily gathered and customized for a specific prospect.
  • Storage for agency collateral materials, new business direct mail pieces, printed agency newsletters, prospective client gift items such as hats, shirts, pens, thumb-drives, etc.
  • Files: Hard copies of previous RFPs, new business intel on current prospective clients, materials from prior pitches.

New Business Server:

On our agency’s server, we had a designated area for new business that was password protected. Only a limited number of staff persons had access. It included:

  • RFP resources: to help with new RFP requests, we had all of the previous RFPs broken down into sections such as Experience, Staff, Billings, Case Studies, Processes, Client Lists, Work Samples. This made the RFP process much easier.
  • New business intelligence on prospective clients: current news, press releases, staffing info, current work, agency relationships, etc.
  • Intelligence on competitor agencies: client lists, news updates, press releases, staff changes, etc.
  • Electronic prospective client data base, a collection of prospective client data from sources such as The List.
  • Electronic samples of the agency’s creative work and a system to add new work consistently.
  • Web-based microsites for prospective clients, specific to certain areas such as healthcare and leisure products. Two of the agency’s core strengths.
  • Downloadable Agency Fact Sheet and Agency Brochures that were specific to certain prospective client groups.

Offices:

  • Quiet, comfortable, individual offices, designed for long hours, for the entire new business team.
  • Nice common areas for collaborative discussions.
  • Our own kitchen area with bar seating. A nice plus for prospective client meetings as well as meetings for our our agency staff.
  • Our offices included a large balcony overlooking the city of Nashville, where we also entertained prospective clients, after hour drinks, grilling, etc.

Having our own space on a separate floor of the agency allowed us to stay rifled focused on new business. Making calls, gathering intelligence, cultivating and engaging our prospects. It was amazing the amount of work we were able to do.

Systems were in place to keep us in the loop of the new creative work and we had consistent communications with our staff regarding the efforts of the new business team working on their behalf.  We still participated in the monthly and quarterly meetings but avoided being brought in for a lot of the daily meetings that went on in one of the agency’s other four conference rooms.

I hope this can serve to help spark your own ideas for creating a space for your agency’s new business. Be sure and share some of your best ideas us.

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Add A Fact Sheet for Ad Agency New Business

January 28, 2010

Many agencies trying to impress with a lot of flash they forget that prospective clients need a quick way to be given ” just the facts” about your agency.

I’m amazed at how many agencies make it difficult to get past the hype and provide necessary, evaluative information. Some agency websites don’t even include their location. If a prospective client wants to make contact they are instructed to make a request through info@. Why make finding info about your agency so difficult?

Make it easy for a prospect to obtain the facts about your agency. Provide a link to easily download and print an Agency Fact Sheet from your agency’s website. And while we are on the subject, make it easy for them to make contact, not with the info@ but with a person, preferably the person charged with overseeing your agency’s new business.

Examples of Agency Fact Sheets:

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BrandCottage Ad Agency Blog of the Month for September

October 6, 2009

 

brand cottage

BrandCottage Blog

BrandCottage (62 votes) edged out Michael Flora & Associates (59 votes), DDB (55 votes),  and BOHAN (49 votes) as Fuel Lines’ Ad Agency Blog of the Month for September. Check out the voting results for the 30 agency blogs submitted: Twtpoll results.

Brand Cottage is a media and communications agency with offices in New York, Atlanta and Washington, D.C. with a client roster that includes such brands as Mellow Mushroom, Shoney’s,Ted’s Montana Grill and Wired.

Submit your favorite ad agency blog to be considered for Blog of the Month for September.

Check out these Agency Blog of the Month winners:

August: AgencyNet

July: The Russo Group

June: 919 Marketing

May: SONNHALTER

April: The Creative Department

March: Sapient Interactive

February: Razorfish

January: Zapwater

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