How to Consistently Create Great Content for Ad Agency New Business

February 22, 2012

Creating original content is a powerful tool to differentiate your agency and create new business opportunities but it is also a big challenge.

Content marketing will provide a foundation for generating leads and turning those leads into new business opportunities as well as build an awareness and positioning for your agency. The biggest challenge will be in finding the time to create the content. But this doesn’t have to be such a daunting task.

The following infographic demonstrates how you can easily create great content if you will remember that writing compelling content isn’t about coming up with something completely original.

The graphic is based on 21 Ways to Create Compelling Content When You Don’t Have a Clue by Copyblogger guest writer Danny Iny.

22 Ways to Create Compelling Content - Infographic

Like this infographic? Get more content marketing tips from Copyblogger.

Additional content marketing articles that may be of interest:


Bob Hoffman’s 101 Contrarian Ideas About Advertising

January 24, 2012

An ad agency principal who is an example on how to use content marketing and social media to build awareness and new business opportunities for your agency.

I am a Bob Hoffman fan. I have read everything he has written, from his book The Ad Contrarian, to every ADWEEK and blog post article and now his new book, 101 Contrarian Ideas About Advertising.

Bob is the CEO of Hoffman/Lewis advertising located in San Francisco and St. Louis. He has created marketing strategies and advertising for some of the world’s most successful companies: McDonald’s, Toyota, Shell, NBC, Pepsico, Bank of America, Nestle, AT&T, Chevrolet, Dole, Blue Cross, Seagrams, Fairmont Hotels, Pebble Beach and others.

I was first introduced to Bob Hoffman through a cbsnews.com article, “Hoffman/Lewis CEO Can’t Stop Cursing and Swearing on His Blog”

Hoffman/Lewis in San Francisco and St. Louis promises on its website to “get beyond the fleeting trends, false goals, and dreadful jargon of contemporary advertising.” But a look at the blog of its CEO, Bob Hoffman(pictured), shows that ‘getting beyond the jargon’ seems to mean dropping the F-bomb as much as possible. The blog is titled “The Ad Contrarian; Cranky opinions and advice from the CEO of a pretty big ad agency.”

Hoffman has a created a large online following as one fan recently wrote, “Your no b.s., take-no-prisoners approach to our business is entertaining, informative, and spot-on…”

Bob’s blog puts a face to the Hoffman/Lewis agency. He comes across as being transparent and blatantly honest. He’s not going to appeal to everyone but those who find him appealing they become ardent fans. They know that Bob will tell it like it is and cut through all the agency B.S. He’s not afraid to tell his readers what he really thinks. 

Even though Hoffman often berates social media, he has wisely used it to build awareness for his agency.  He has experimented again with a self-published book, 101 Contrarian Ideas About Advertising: The strange world of advertising in 101 delicious bite-size pieces. This is a collection of some of his best blog post articles that have been repurposed in a convenient Kindle eBook.

This was very smart of Bob. With a little bit of work, he gets an even greater return on the time he originally invested in writing these blog post articles. His new book is already a best seller within its category.  

The Kindle version is a great buy. Only $2.99, You will also find it to be an excellent, entertaining read.

Hoffman’s take on the advertising industry is refreshing, insightful, amusing and discerning. With the advertising industry in such a state of flux and upheaval, he will keep you grounded. I highly recommend it. 

Here’s some additional reviews:

“Bob Hoffman’s perspective is terrific because he continually digs into various heaping piles of advertising hype to discover nuggets of truth. And if he doesn’t find any, he’s not afraid to say how bad it stinks.”

“I just love the way Bob thinks and writes about our crazy business and even more crazy world. This is take no prisoners kind of stuff that is just superbly written always.”

“Bob is one of the smartest guys in the business. His thoughts are not obscured by fads, what’s au courant or quotidian bs. He is a straight-shooter. Honest, to the point and fact-based. Qualities sorely missing in the world today.”

“This book is an insightful, hilarious look at what’s wrong with advertising agencies, with marketing in general, and maybe even the world overall. But it isn’t just for people who work in ad agencies. It’s for anybody who ever saw an ad that sucked and wondered how it got that way. It’s for anybody who works in any kind of job involving generation of new ideas. And yes, it’s for anybody who enjoys “Mad Men.” Bob Hoffman is smarter than Don Draper. He’s funnier than Don Draper. And he’s better looking than… Okay, like I said, Bob Hoffman is definitely smarter and funnier than Don Draper.”

“A funny, enlightening, clear-eyed look at advertising and marketing. Pleasantly didactic and cheerfully challenging of the fables and fantasies that pass for advertising principles.”

Bob shares some insights on the process of writing and promoting his book that I think you will find helpful:

101 contrarian ideas about advertising, Bob Hoffman

Click Here to review on Amazon.


B-2-B Agency Gains New Business from a Narrow Niche and Social Media

January 16, 2012

Social media can end the anxiety of creating a niche and differentiation for ad agency new business.

John Sonnhalter, CEO of Sonnhalter, a B2B ad agency located just outside of Cleveland, OH, shares an example of an agency that found a way to finally “draw a line in the sand” and openly declare his agency’s area of expertise for a particular market.

John was able to first ‘test the waters before jumping in’ by creating a ‘niche blog’ clearly targeted to a very specific audience.

Sonnhalter’s primary ability was knowing how to reach the professional tradesmen better than most. John was able to show that knowledge by creating a blog, Tradesmen Insights.

This was blog is different from most agency blogs. It had its own unique URL and stood alone, apart from the agency’s website. It didn’t include any of the agency’s branding. It was John’s personal blog instead of a team blog approach and allowed him to become the face of the agency.

Here are John’s first steps:

  • Selected a title and subtitle that clearly reflected his intended audience.
  • He wrote a bank of 50 post articles within a few weeks before adopting a more realistic writing schedule of one to two posts per week.
  • He also rapidly grew his Twitter, Facebook and LinkedIn followers from among his target group.
  • He leveraged a database of previously collected email addresses from his target group to share content through an eNewsletter that he sent every other week.
  • By paying attention to his blog’s analytics, John polished the appeal for his blog. He simply wrote more content in the areas his readership liked the best, the post articles that produced the most traffic.
  • Following a number of new business successes, driven by his social media effort, John was then willing to merge this narrower focus into the branding and positioning of his agency.

John Sonnhalter:

“We call our specialty B2T marketing. Business-To-Tradesman. We know the manufacturers that sell to tradesmen. We know their businesses. Their distribution channels. And the media they use to deliver their messages.”

We are in the B-to-B space, and typically, our clients are slower adopters of new technologies and trends. If you think back to 2008, there weren’t many agencies, big or small, that was participating in social media.

Our agency went through a re-branding process three years ago. Social media became an important part of this effort by allowing us to become focused on a specific audience, manufacturers who were trying to reach professional tradesmen. It also helped us sharpen our point of differentiation and appeal.

I can’t tell you how hard it was over the past few years to turn down opportunities because they were outside of our specialty. But it’s beginning to pay off!

Social media became a great way to generate new business opportunities.

It’s been almost three years later and here’s where we stand:

  • 2011 was our biggest year for new business wins in several years thanks primarily to our social presence.
  • Our Blog, Tradesmen Insights,  is the center of our promotions. We’re almost to 500 posts and we generate more page views on it than we do on our website.
  • We’re now recognized as an “Industry Expert” in the field of marketing within our space.
  • We get requests to do interviews, guest posts and take part in industry-related workshops and seminars.
  • Most our agency’s new business leads now come from social media.
  • When someone inquires, now it’s because they have followed our blog and like what they are hearing.
  • We don’t participate in any RFQs from these leads because they have already qualified us as experts.

Social media not only has been a good way to generate new business through thought leadership, it also helps us with current client relationships. It’s difficult to aid a client in the use of social media if you haven’t used it effectively for yourself.

Bottom line is that if your agency isn’t on board with a social program you will be missing many opportunities. We’re all trying to set ourselves apart. Social media, especially a blog, will help you do that.

John Sonnhalter

Check out our agency blog, Tradesmen Insights: Marketing to the professional tradesmen in Construction, Industrial and MRO markets

Have questions? Click here to send me an Email. I also invite you to connect with me on Twitter and Facebook.


It is time for ad agencies to pay attention to Pinterest

January 13, 2012

Pinterest, Michael Gass, Ad Agencies, New Business, social media, advertising

Pinterest has great potential for ad agencies: storyboards, branding strategies, concept ideas, campaign ideas, design ideas, even organizing agency pitches.

Time Magazine named Pinterest one of the top 50 websites for 2011. It is one of the hottest new social media sites with enduring specialties that qualifies it as the next ‘Twitter.’  Its value through venture financing has soared from $40 million to over $200 million in only a few months.

Pinterest (pronounced to rhyme with interest) is a vision board-styled social photo sharing website and app where users can create and manage theme-based image collections. The mission statement of Pinterest is to connect everyone in the world through shared tastes and the “things” they find interesting. Wikipedia

A site like Pinterest helps provide a place for discovery, saving and sharing. 

Pinterest is like a giant scrapbook of ideas. When you find things of interest, this new platform allows you to upload those images as Pins and place them on customized , themed Boards and organize and share them on any topic that you choose. Others can follow your Boards and add comments. You can also allow them to post to your boards.

A ‘Pinterest Picture’ is worth 1000 words.

People tend to be “eye-minded”. I think this is one of the primary reasons this site has become so popular.

Studies by educational researchers suggest that approximately 83% of human learning occurs visually.

There is a soothing quality in using Pinterest.

Once you spend some time understanding how it works you’ll find it fun and very addictive. I’ve personally spent hours on it.

Here is a listing of my boards, which include some that are business related and some that are personal:

Pinterest is still far behind site visitors comparative to Facebook, but it is making up for it in the amount of time spent on the site. An incredible 88.3 minutes was spent in November, according to comScore. This number is third only to Facebook (394 minutes) and Tumblr (141.7 minutes) and is also twice the amount of time that the average user spends on Twitter and 10 times the time spent on Google +.

Here are a some ideas on how to use Pinterest for your agency:

  • Showcase your agency’s brand in a unique way
  • Great potential for internal use with your agency’s creative teams – storyboards, branding strategies, concept ideas, campaign ideas, design ideas, even organizing agency pitches
  • Enhance visual thinking and planning
  • It has important potential for your clients’ social media marketing mix
  • A great way to keep tabs on what is hot
  • Potential for greater SEO (you can embed Pinterest to your agency’s website or blog)
  • Organize areas of focus of the agency – keep up and share what is hot within your agency niche or industry focus
  • Interact with your audience by testing campaign ideas and concepts

To help you get started I recommend Rob Lammie’s a Pinterest: A Beginner’s Guide to the Hot New Social Network

Please email me if you need an invitation to Pinterest or would like to submit your agency’s photo to the Advertising Agencies’ Offices Board.

Michael Gass Pinterest Ad Agency New Business


The Top 10 Articles of 2011 for Ad Agency New Business

December 29, 2011

www.funphotobox.com

How new business is being acquired for ad agencies is currently undergoing a paradigm shift; instead of pursuing clients, it’s now more important for your prospective clients to find your agency. 

I’m sure that you are well aware of the changing marketing landscape and the need to make fundamental changes to the traditional methods for business development.

  1. Data Explosion - 90% of the world’s data was created in just the past two years. Content marketing has become a key element in building awareness for agencies.
  2. Social Media Eruption - social media is now mainstream and is as a key engagement channel for prospects.
  3. Channel and Device Boom - The growing number of new marketing channels and devices, such as smart phones and tablets, are quickly becoming a priority for reaching prospective clients.
  4. Expanding Markets - Small to midsize agencies have a new window of opportunity to reach a larger market than ever before through new media. There are even international opportunities for agencies.
  5. New business Professionals Struggle - Those who were once good at acquiring new business are finding it to be more complex and changing rapidly. Many are struggling. The interruption type tactics, which were successful in the past, are becoming less and less effective.

Unconventional times call for unconventional methods for ad agency new business.

For those charged with developing a new business program for a small to midsize ad agency, PR firm or digital shop, the following resources are for you. I’ve pulled together a list of the “best of” FUEL LINES agency new business articles based upon analytics of site visitors and their comments. These articles include some of the latest trends, tactics and tips for business development as well as articles that hopefully will give you inspiration.

The Top 10 New Business Articles of 2011:

#1 Steve Jobs: 10 Presentation Tactics for Ad Agency New  Business

#2 Steve Jobs’s 10 Best Quotes for Advertising Agencies

#3 Forbes: 20 Best-Ever Social Media Campaigns

#4 Top 10 Benefits of Social Media for Ad Agency New Business

#5 The Top 14 List of Advertising Agency Networks for New Business

#6 New Roper Study: 9 in 10 CMOs See Value in Content Marketing

#7 2011 Forecast: 100 Global Trends That Will Drive Consumer Behavior

#8 28 Stimulating Digital and Social Media Marketing Quotes

#9 16 of the Top Quotes from Fast Company’s The Future of Advertising

#10 The 10-20-30 Rule for Keynote Presentations for Ad Agency New  Business

Here are some additional new business resources by category:


Think Multiscreen for Ad Agency New Business

November 11, 2011

Photo Credit: mbiebusch

Keeping up with mobile technology and how it impacts consumer behavior is important because it inevitably effects how ad agencies will be reaching prospects in the near future. 

“Most marketers are still struggling to figure out how to truly capitalize on the opportunities represented by long-form video and — more recently — social content. Now, a new imperative is clear, especially for those spending heavily on TV. Content and experiences that move seamlessly from one screen to another are an absolute must.”  Jeremy Lockhorn, VP Emerging Media, Razorfish

Consumers’ use of emerging media driven by new technologies is moving at such a lightning pace that it’s difficult for agencies and the brands they represent to keep up. There is also the tendency for marketers to “over-focus” on things like television, mobile and social media as stand alone mediums rather than fully comprehending consumer behavior and creating a multiscreen strategy.

Emerging  media and new technology also impacts business development for ad agencies. There is a need to understand how prospects are using new technology such as mobile and web-enabled devices. Plus there is a paradigm shift in business development for agencies from outbound new business tactics to inbound marketing.  Agencies will need to be able to effectively reach prospective clients through a multiscreen new business strategy.

To better understand the impact of new technology and its rapidly evolving use of consumers here in the U.S., digital agency giant, Razorfish, partnered with Yahoo Mobile to conduct a study of mobile habits.

Here are some of the highlights from this study:

  • 80% of respondents are mobile multitasking while watching TV.
  • 70% of respondents who multitask do so at least once a week, with nearly half (49%) reporting everyday multitasking.
  • 60% check their phones at least “once or twice” during the course of a TV show, and 15% stay on the mobile Web for the full duration of the show.
  • The top 5 categories for multitasking: 1. Reality 2. News 3. Comedy 4. Sports 5. Food
  • 94% of multitaskers engage in some kind of mobile communication. In order — They are text, talking, email, social networking and IM.
  • 60% of multitaskers are accessing additional content of some type.
  • 44% is unrelated to what’s on TV versus only 38% related to TV.
  • Survey respondents were more likely to state that they frequently engaged in multitasking during TV ad breaks.
  • 36% of multitaskers use their connected devices for looking up information on a commercial they just saw.

Click on the following link to read Jeremy’s article and additional information regarding the Razorfish and Yahoo Mobile Study: ”Forget Mobile – Think Multiscreen”

Additional articles that may be of interest:

Photo Credit: mbiebusch


20 Top Inbound Marketing Resources for the Paradigm Shift in Ad Agency New Business

November 9, 2011

Intersection Consulting

Advertising agencies, PR firms and digital shops should reverse their new business efforts from “Outbound Marketing” techniques to “Inbound Marketing.”

There is a dramatic paradigm shift for acquiring new business opportunities for advertising agencies, digital shops and PR firms. Agencies need to rethink their approach to new business and intensify their focus on inbound tactics, such as creating magnetic content that will attract prospective clients, rather than relying on the traditional interruption model which consumers are responding to less and less.

MarketingSherpa reported in a CMO Study, 80 percent of decision makers said they FOUND their vendors (not the other way around). Inbound Marketing is marketing focused on getting found by customers.

Most agencies are spending the majority of their new business efforts on “Outbound Marketing” tactics such as direct mail, cold calling, email blasts and other efforts that push their message out to a wide, diverse prospective client audience.  Their prospects are already inundated with over 2000 interruptions per day.  They are becoming experts at blocking out those unsolicited outbound tactics.

It is much more effective and efficient to follow the paradigm shift to “Inbound Marketing” techniques where 100% of your potential clients will begin an agency search by using Google.  The internet, coupled with social media marketing and inbound marketing techniques, takes the ability to network and gain referral business to a whole new level. It allows agencies to maintain a top of mind awareness without using interruption tactics and helps to build relationships quickly.

If an agency has been 90% focused on outbound marketing tactics and only 10% on inbound marketing, I recommend that they do just the opposite. 

To make this shift effective, the most successful Inbound Marketing programs will have three key parts:

  1. Content – Content is the fuel for this new business engine. It is what attracts potential clients to your site.
  2. Search Engine Optimization – 90% of new business begins with online search.
  3. Social Media – This will amplify the impact of your content.

Those agencies that adapt to this new business paradigm shift from “outbound marketing” methods to “inbound marketing” will have a distinct advantage over their competition.  Some are already seeing results.

In a recent 2011 HubSpot ROI Study,  69% of businesses surveyed said that inbound marketing attributed to their lead generation success. 

With help from American Business Media and the Business Marketing AssociationJunta42 and MarketingProfs surveyed over 1,100 North American B2B marketers from diverse industries and a wide range of company sizes. The survey revealed that inbound marketing was a key lead generation source for 63% of the respondents:

  • Brand Awareness – 78%
  • Customer Attention/Loyalty – 69%
  • Lead Generation – 63%
  • Website Traffic – 55%
  • Thought Leadership – 52%
  • Sales – 51%
  • Lead Nurturing – 37%

The internet and the rise of social media has changed the nature of ad agency new business and subsequently changed the shape of the sales funnel. That initial client conversation today is much different from the one a decade ago because the prospect often knows as much about your agency as the new business director does and the prospect is already much more “qualified.”

Here are 20 of Fuel Lines’s most popular resources for helping agencies make the shift from outbound marketing to inbound marketing for new business: 

  1. Ten Toughest Content Marketing Challenges for Ad Agency New Business
  2. The 2011 State of Inbound Marketing for Ad Agency New Business
  3. Report: Inbound Marketing Channels More Cost-Effective for Ad Agency New Business
  4. 10 Idea Starters to Keep Fresh Content Churning
  5. 2011 Trends: Content Marketing Is Critical to Ad Agency New Business
  6. 10 Ways to Create An Ad Agency Blog That is Reader-Centric
  7. 6 Simple Steps for Using Content Marketing to Attract Ad Agency New Business
  8. 6 Writing Tips to Make Your Ad Agency’s Blog Effective for New Business
  9. 21 Blog Post Writing Tips for Ad Agency New Business
  10. The Four Great Laws of Copywriting for Ad Agency New Business
  11. New Roper Study: 9 in 10 CMOs See Value in Content Marketing
  12. How to launch a blog for ad agency for new business — fast!
  13. 8 SEO Writing Tips to Help Prospects Find Your Ad Agency
  14. 40 Ways to Take Your Ad Agency’s Blog to the Next Level
  15. 50 Blog Post Ideas to Fuel Your Ad Agency’s Blog
  16. How to Write Your Ad Agency’s Blog
  17. A 70 Point Checklist for Jump-Starting or Tuning-Up Your Blog for New Business
  18. Study: 69% of Businesses Increased New Business Leads Through Blogging
  19. 10 Prime Time Benefits of Blogging for New Business
  20. Ernest Hemingway’s Top 5 Tips For Writing Well

Image Credit: Intersection Consulting


A 7 Step Guide to Successful Infographic Production for Ad Agency New Business

October 31, 2011

An infographic can be a great way for small to midsize ad agencies to communicate their unique position in the marketplace. 

Infographics is derived from two words: ‘information’ and ‘graphics’, and stands for the graphical representation of data and information.

Why infographics for ad agency new business?

  • Visually create a positioning for your agency - “A picture is worth a thousand words.”
  • Gain a positioning of expertise within a particular industry or discipline.
  • If you include an  “embed code” for your infographic, it can help your agency’s website or blog site gain rankings for a particular niche. l
  • Infographics are easily shared and become viral that will also increase online traffic and build awareness for your agency.

Voltier Digital agency located in Delray Beach, FL, is a content marketing agency that has been creating lots of buzz for themselves through the use of Infographics. One of their newest inforgraphics was recently highlighted in this Mashable article, Inbound Marketing vs. Outbound Marketing [INFOGRAPHIC] building a great deal of exposure for the agency.

“At Voltier Digital, we aim to stay on top of new inbound marketing tactics. Infographics have become super hot over the past 24 months and we are excited to share our experience and to give you a little direction on how to execute world-class infographics for your brand.”

Voltier Digital shares some helpful tips on how to create your own infographic in 7 simple steps: 

Additional articles that may be of interest:


The Single Most Important Twitter Tool for Ad Agency New Business

October 7, 2011

TweetAdder is one of the most important tools you can use to build a targeted following on Twitter. 

There are hundreds of 3rd party tools for Twitter, but one stands out above the rest as the most productive for using Twitter for new business.

You don’t want followers just to have followers. Inbound lead generation will only happen if the bulk of your followers are your agency’s best prospects.

TweetAdder is a software program that charges a one-time fee to download and use this tool to build a Twitter database of people to follow.

The program allows you to search by profile data, such as searching for  a companies CMOs. Anyone with that title in their Twitter profile you can add to your database of people to follow.

Another important feature of TweetAdder allows you to follow everyone that follows a particular Twitter account. For example, you can follow everyone that follows the AdAge’s Twitter account and also follow everyone that AdAge follows.

It would be best to find and follow the Twitter accounts that have an appeal primarily to your target audience such as a Twitter account for an association or tradeshow. You will get more people to follow that are your true targets.

Here’s an example: The Littlefield agency in Tulsa, Oklahoma, has Casino marketers as a primary target audience. They wouldn’t want to follow everyone that follows the Isle of Capris Casinos, the better choice would be to follow everyone that follows the American Gaming Association’s Twitter account and all those that the American Gaming follows.

Another great benefit for using TweetAdder is you can follow all who follow your competition’s Twitter account and everyone your competitor follows.

TweetAdder also has filters to help eliminate Twitter accounts that are least likely to be true prospects, such as those which have no profile photo. No profile photo is an indication that a Twitter account isn’t very active.

TweetAdder also allows you to automatically Follow, Unfollow and Followback Twitter accounts.  Doing this manually requires a great amount of time. TweetAdder simplifies these processes.

Once it is set-up, TweetAdder is easy to maintain. All you need to do is open the program each day and let it run in the background on the computer. To add additional prospectives to your database, when it runs low, is easily done.

This program is very simple to use, an intern or a college student could be trained to use it.  This task could also be added to the responsibilities of your agency’s receptionist and would require mere minutes of time each day.

Click on the following link to review TweetAdder with a Free Trial Demo

Additional Twitter tools that I recommend for your review:


8 Reasons Why This Is Such An Exciting Time for the Smaller Ad Agencies

October 5, 2011

Big Fuel

Unconventional times call for unconventional methods for ad agency new business.

These are certainly unconventional times that we live in. A recent IBM study states that we will see more change in the next 5 years than in the previous fifty.

We are still in the midst of the greatest economic downturn since the Great Depression. The recession that began in 2008 still isn’t over and economists are forewarning the possibility that this could be a double-dip recession.

The rise of social media as another communication’s channel, has impacted our society and the way we do business. Social media marketing best practices are quickly evolving. But as soon as you start to get comfortable using Twitter, Facebook and LinkedIn, a new social media platform is introduced, such as Google Plus, and it’s back to school all over again.

Smart phones and tablets further impact our culture and how we communicate.

New business professionals for ad agencies and PR firms, who were once good at what they did are now struggling.  The way new business is acquired is changing rapidly. The interruption type tactics, which were successful in the past, are becoming less and less effective.

With all of the upheaval and uncertainty for our industry, this is certainly an exciting, revolutionary time to be in advertising. Particularly for the small-to-midsize advertising or public relations agency.

8 reasons why this is such an exciting time to be in advertising, particularly for the smaller agencies:

  1. They have the opportunity to build awareness well beyond their local markets.
  2. A real opportunity exists to work with bigger clients and nationally known brands.
  3. Agencies can generate more appeal by creating a narrower niche. They can hyper-focus on a specific target audience, category or discipline or a combination of these.
  4. Increased revenue by being better positioned for their advertising and marketing expertise through category or target audience experience or through a particular discipline.
  5. Network and referral business becomes more efficient.
  6. Inbound lead generation is proving to be less expensive than traditional outbound leads.
  7. Allows agencies to work with the clients that match up well with its core strengths.
  8. More new client accounts can be won without pitching.

Study: 69% of Businesses Increased New Business Leads Through Blogging

September 30, 2011

Blogging greatly improves search engine optimization, which has proven to be a key lead generating factor for new business.

How new business is being acquired for ad agencies is currently undergoing a paradigm shift; instead of pursuing clients, it’s now more important for your prospective clients to find your agency. Blogs make their search easier.

2011 HubSpot ROI Study

In a recent 2011 HubSpot ROI Study,  69% of businesses surveyed said that blogging attributed their lead generation success. The study also found that 75% of businesses believed SEO was a primary factor. The study shows companies that blog attract 55% more website visitors than non-blogging companies.

Blogs generate far more visitors by:

  • Search visibility – blogs are organized to be search engine friendly. Plus the more content you have (well-linked) the more chances there are of attracting search traffic.
  • Click-through traffic - through posting interesting articles a blog gives a reason for other people to link to you.
  • Repeat traffic – regularly updated content and comments bring visitors back … and back … and back. Most agency websites are not conducive to repeat traffic, particularly if your website hasn’t been updated in 5 years.
  • Personality - create a blog around your agency’s culture and let your personality shine through. People will be attracted to you. People like to associate with people they like. It’s hard to make friends with a business, but easy to warm to an individual with a welcoming personality.
  • Viral effects – you create something cool and visitors tell their friends, who tell their friends … and so on.
  • Authority/credibility – blogging allows you to become an expert in the minds of your prospective clients.

Ad Agency Website | Blog

Your agency’s website functions well as an online brochure, a place for agency credentials and credibility. A website doesn’t have the potential that an agency blog has for significant online traffic and provide prospects a reason to visit often. A blog can be the gateway to your agency. Through content marketing, focused toward a specific target audience, an agency’s blog can become a great lead generation tool for new business.

Your agency’s website is about YOU but your blog should be about THEM. Blogging keeps your agency focused on what is important to your prospective clients. It forces you speak to their benefit instead of agency credentials and capabilities. Blog content, if developed correctly, will have more appeal to your prospective client audience because it is focused on their marketing needs and challenges.


A 70 Point Checklist for Jump-Starting or Tuning-Up Your Blog for New Business

September 29, 2011

You should evaluate your agency’s blog to optimize its potential as a tool for lead generation, referrals and networking.

There is a dramatic paradigm shift for acquiring new business opportunities for small to midsize ad agencies. Agencies need to rethink their approach to new business and intensify their focus for creating magnetic content that will attract prospective clients, rather than relying primarily on the interruption model of cold calls and unsolicited direct mail, which consumers are responding to less and less.

Creating new business opportunities through social media is growing. In a recent Ad Agency New Business Survey that I conducted, 64% of the 430 responding ad agencies said they now have a blog. Unfortunately, a number of these blogs are not optimized for new business.

I’ve compiled the following 70 point check-list to help “jump-start” or “tune-up”agency blogs for new business:

  1. Identify your audience. This will help to make your writing easier and more focused.
  2. State the purpose of  your blog. Create a descriptor statement in the blog’s Header. A one sentence summation of the purpose for your blog. Expand upon the descriptor statement in a “Welcome” section in your blog’s sidebar.
  3. Make sure that your blog’s benefit to your visitors is crystal clear.
  4. Reading fuels your writing. You need a good strategic reading program with a clear focus that is centered upon your audience’s interest and needs.
  5. Have calls-to-action that are clear. What do you want your audience to do? They can subscribe to your newsletter, inquire about your services, download a white-paper or eBook, email you their questions, etc.
  6. Create each post title with the keywords you want to dominate through search (i.e. “ad agency new business”). It is also helpful to flag a targeted audience through Twitter and let them know the content is specific to their needs.
  7. The first sentence of your post should be the “takeaway or benefit statement”. Just simply answer the question, what will be my takeaway or benefit if I commit to read this post?  Lead with the conclusion.
  8. Have a distinct point-of-differentiation.
  9. Remember that online readers prefer writing that is concise, easy to scan, and objective (rather than promotional) in style.
  10. Focus on providing quality information over the quantity of posts being generated.
  11. Build relationships with your readers by integrating your blog with Facebook, Google +, Twitter and LinkedIn.
  12. Your blog should become a repository of valued information for your audience. This means that it’s not all original content. I recommend writing 1 original post for every 4 or 5 resource posts.
  13. Use bulleted or numbered lists often. Readers love them.
  14. Highlighted keywords (hypertext links serve as one form of highlighting; typeface variations and color are others).
  15. Publish on a regular schedule. Be consistent in delivering at least 3 to 5 posts per week. This will keep your readers coming back for more. Also, frequently updated content makes search engines happy.
  16. Build credibility and authority for your niche.
  17. Highlight your successes through a featured page such as Press, Awards or your Profile page.
  18. Write headlines that are benefit driven.
  19. Evaluate and improve your writing so that it stands out among the crowd.
  20. Make your posts easy to find and your blog simple to navigate.
  21. Highlight popular posts.
  22. Provide links to additional resources. I almost always provide “Additional articles that may be of interest” at the end of most of my post, linking to similar content from my blog and other sources. It also will keep your visitors on your site longer and improve their experience.
  23. Half the word count (or less) than conventional writing. Usually 350 to 450 words.
  24. Demonstrate how you stand out in your niche. Provide testimonials, comments, featured articles, endorsements, and statistics—in text, audio, and video format through additional linked blog pages or specialty pages.
  25. Provide one call-to-action with clear instructions above the fold.
  26. Avoid jargon and agency speak.
  27. Provide headlines and sub headlines that make it easy for readers to skim your piece before reading the entire article.
  28. Don’t use white writing on black or colored background that makes it hard for people to read.
  29. Create or choose a blog layout that isn’t cluttered or confusing.
  30. Provide captions (where appropriate) on photos that are keyword rich and benefit-driven.
  31. Don’t use too many fonts, colors, and sizes.
  32. Check to see that  your blog is quick to load.
  33. Have a clean, simple, banner at the top of your blog that creates the right feeling on your site. A personal rather than corporate feel.
  34. Break-up long text with sub-headings, bullet points, italics, indention, photos and graphics.
  35. Your opt-in should be above the fold.
  36. Provide an incentive for visitors to give you their name and email.
  37. Only ask for opt-in information that you intend to utilize.
  38. Don’t adhere to the belief that if you “build it and they will come”.
  39. Test, monitor and fine tune your blog regularly.
  40. Use offline-to-online marketing to further promote your blog.
  41. Collect blog stats on results weekly, or per campaign.
  42. In the early phase of promoting your blog, consider paid traffic, Facebook PPC and banner ads.
  43. Build or buy email lists as you build your opt-in list for your niche. A good resource would be The List out of Atlanta, GA.
  44. Write guest articles for other blogs in your niche and even other niches.
  45. Submit your blog post to online directories.
  46. Facilitate referral opportunities through your blog.
  47. Interact regularly through social media—Facebook, Google +, Twitter and LinkedIn.
  48. Run competitions. I’ve generated a lot of traffic to my blog through an “Agency Blog of the Month” contest that culminated into an “Agency Blog of the Year”.
  49. Conduct online surveys and polls through your blog at least quarterly and share results in a post article, PRWeb or PR Newswire.
  50. Create partnering and promotional opportunities with online thought leaders in your niche.
  51. Find ways, through your blog, to help your readers engage with one another.
  52. Write with an “evergreen” style that allows your blog posts to have a long shelf-life and provide a greater return on your time investment.
  53. Write for fast comprehension.
  54. Be sure to include a photo or graphic for each post to add some additional flavor. Use only images that you have rights to or  Creative Commons-licensed content that you can find through photo sharing service such as Flicker.com.
  55. Repurpose content. Someone that finds one of your blog post through search might click-through to another post because you have repurposed it through an email newsletter, Twitter, Facebook, LinkedIn or Google +.
  56. Carefully think through your blog’s heading. A “heading” is a stand-alone phrase that describes your blogs content that appear below it. I usually advise clients to create a blog descriptor statement for the header that lets a reader and search engines know the purpose and intent of the content such as “Fueling Ad Agency New Business Through Social Media.”
  57. Write consistently: This is important to creating regular readership. Write at least 3 to 5 posts per week.
  58. Make sure that your blog’s content stays focused and relevant to your target audience. Especially when developing curated content.  Curation is essentially the organizing and sharing (some might even say “repackaging”) of content in ways that are meaningful to a specific target audience. There is a lot of great information you can glean from online that is not related to your readership, but you can easily make them relevant.
  59. Be sure you own your domain name. A person that still has “wordpress or blogspot” in their domain won’t be able to change blogging platforms without losing traffic. This is a huge mistake.
  60. Be sure your site is indexed with Google. If your pages are not indexed, then Google is not crawling them.
  61. Build quality inbound links.There are many online business directories where you can just submit your URL, agency’s name and a description of your services.
  62. Make sure your content can be easily shared on Facebook, Twitter, Linked, as well as social bookmarking sites such as Digg, dell.icio.us and StumbleUpon with Share buttons.
  63. Jump-start traffic by repurposing your blog’s content through an email newsletter that is sent every-other-week. Don’t assume that because you’ve written a post, everyone has read it. You should always assume just the opposite.
  64. Build a sizable Twitter following that is targeted using TweetAdder and repurpose your blog content to your Twitter account using a program such as Social Oomph. Twitter can become your blog’s number one tool for generating targeted traffic.
  65. Invite others to guest post for your blog but be selective.
  66. Be proactive in facilitating speaking opportunities by creating a “Speakers Page” for your blog, list the topics and titles that you can speak to.
  67. Place your RSS Subscription Feed button above the fold, near the top of you blog’s homepage.
  68. Also place a subscription for your email newsletter within your blog’s sidebar to create Opt-Ins from site visitors.
  69. Review your blog site’s analytics daily to see what posts are generating the most traffic, what search terms are being used, where traffic is coming from, who is linking to you, links readers clicked on, page views, etc.
  70. Create a first-step call-to-action for your readers to know how to initially engage with your services. This could be a market or brand audit, or a workshop. Whatever it is, make it something simple and of good value . Price it low so that it doesn’t require a lot of time to consider. It will at least pay for your time in front of a prospect and lead to more new business opportunities.  A call-to-action will also help separate your qualified prospects from those that just want to pick your brain for free.

Some additional agency blogging resources:


4A’s New Business | Social Media Workshop

September 22, 2011

A Formula for Fueling Ad Agency New Business Through Social Media

Nov. 3 , New York, NY

This is a rare, one-day workshop sponsored by the 4A’s. I usually conduct these workshops on-site, at individual agencies, and only do one or two of these open full-day workshop all year.

Registration is open to both 4A’s members and non 4A’s members.

CMO Study: 80% of decision makers said they found their vendors not the other way around.

Social media has already impacted advertising as we know it. It also impacts new business development. It’s more important to strategically place your agency in front of your best prospects online than to continually chase new business by interruption tactics such as cold calling.

This practical seminar is designed to “focus and kick-start” your agency’s understanding, participation, credibility and leadership in social media with less expense, time and frustration. Simultaneously, you will create a new business pipeline and lead generation network that can be maintained when your agency is at its busiest.

You will learn:

  • What a major shift in the advertising business means for agency new business practices
  • How to make sense of social media from a new business perspective
  • New methods for inbound lead generation
  • How to greatly accelerate your personal networks and referrals for new business beyond your local market
  • How to create online content that generates online traffic
  • How to use social media to get your agency out of a “perpetual state” of rebranding itself and provide an appealing and differentiating position for your new business

Who Should Attend
This agency seminar is created for “C” level and senior executives charged with the responsibility of new business development.

Event Location
Draftfcb New York, 100 West 33rd Street, New York, (212) 885-3000

Schedule
8:30 AM     Registration and Continental Breakfast (included in registration fee)
9:00 AM     Workshop begins
12-1 PM     Lunch (included in registration fee)
4:30 PM     Workshop adjourns

Registration Fees
$295 per person, 4A’s members
$395 per person, non 4A’s members

Click on the following link to download more information/program agenda

Logistics/Registration:  Contact Cecilia Graham at 212-850-0756 or cecilia@aaaa.org
Programming:  Contact Bob Linden at 212-850-0750 or bobl@aaaa.org

About the 4A’s
The 4A’s (American Association of Advertising Agencies) is the national trade association of the advertising agency business and provides leadership, advocacy and guidance to the industry. The management-oriented association founded in 1917 helps its members build their businesses, and acts as the industry’s spokesperson with government, media, and the public sector. Its membership comprises virtually all of the large, multinational agencies and hundreds of small and mid-sized agencies across the country. More than 1,200 member agency offices served by the 4A’s employ 65,000 people, offer a wide range of marketing communications services, and place 80 percent of all national advertising. For more information, visit the 4A’s Web site at

 

 


10 Prime Time Benefits of Blogging for New Business

September 22, 2011

Prime Time for New Business

Photo Credit zoutedrop

The majority of ad agencies have yet to comprehend what huge benefits a blog can make and why it deserves to be “prime time” for new business.

With help from American Business Media and the Business Marketing AssociationJunta42 and MarketingProfs surveyed over 1,100 North American B2B marketers from diverse industries and a wide range of company sizes. The survey revealed that content marketing, including blogs, is a key lead generation source for 63% of the respondents.

  • Brand Awareness – 78%
  • Customer Attention/Loyalty – 69%
  • Lead Generation – 63%
  • Website Traffic – 55%
  • Though Leadership – 52%
  • Sales – 51%
  • Lead Nurturing – 37%

Here’s the story of how my blog helped launch my business

I started my consulting business just prior to The Great Recession. We had three kids in college at the time. I didn’t have a lot of funds to promote my services nor the time to play around with social media. But, I sensed the potential of social media for building awareness quickly and creating new business opportunities. So I jumped in, immersing myself in it as if I were back in grad school. From early mornings until late at night and even weekends, I spent time trying to get my head around this new communication channel but always from a new business perspective.

From the start I was compelled to monetize social media, forced to press the envelope beyond the way the early adopters of social media had intended for it to be used. Within a short three months I was already securing new clients as well as an income that matched my previous salary.

From the beginning, the centerpiece of my social media strategy was my blog

My blog, Fuel Lines, literally launched my consultancy. If I had promoted my business using traditional methods, there is no doubt in my mind that I would have spent a substantial amount of money and it would have taken much longer for my consultancy business to be where it is today.

Once I created my blog it became a never-ending cycle of content development and learning curves based on the fast progression of social media. It has been a process of “learn as you go”. I came upon an old adage in the early days of my writing, “you don’t know what you know until you write it down”. This is so true. My blog has served as a key tool for my personal continuing education program. It brought focus to my reading and writing along with the discovery enriching online resources that fuel both content created from other sources and original content.

Content marketing, through my blog, quickly became one of my most effective marketing tools. Instead of the typical “once and done” traffic of a website, my blog has provided a much better platform for repeat traffic and search visibility.

Here are the benefits that I hope will give you reason to devote Prime Time to your agency’s blog: 

1. Generate more online traffic

“Businesses (agencies) that blog, get 55% more website traffic than those that don’t,” According to a social media study by King Fish Media, HubSpot and Junta42

Your blog has the potential to create more web traffic than your agency’s website ever could. Your blog can attract a high volume of quality traffic from the pool of prospective clients you are trying to reach.

Blogs develop more visitors by:

  • Search visibility – blogs are organized to be search engine friendly. Plus the more content you have (well-linked), the more chances there are of attracting search traffic.
  • Click-through traffic - by posting interesting articles, a blog gives a reason for other people to link to you.
  • Repeat traffic – regularly updated content and comments bring visitors back … and back … and back. Most agency websites are not conducive to repeat traffic, particularly if your website hasn’t been updated in 5 years.
  • Personality - Put a face with your agency. Create a blog around a person(s) and let your personality shine through. People will be attracted to you. People like to associate and work with people they know, trust and like. It’s hard to make friends with a business, but easy to warm to an individual with a welcoming personality.
  • Viral effects – you create something cool and visitors share it with their friends, who share with their friends … and so on.

2.  A blog is a great place for your best prospects to easily find you

MarketingSherpa reported that a CMO Study, 80 percent of decision makers said they FOUND their vendors (not the other way around).

New business for ad agencies has been going through a paradigm shift; instead of chasing after prospective clients, it’s now more important for your prospective clients to find you. Blogs allows you to take full advantage of this paradigm shift for new business, shifting a good portion of your time and energy from outbound lead generation to implementing an inbound lead generation strategy.

A content marketing strategy is a major feature for inbound lead generation and a blog is a central component.

3. A positioning tool

Most ad agencies struggle with narrowing their target audience and thus have great difficulty in positioning and differentiating themselves. A blog is a tool that allows agencies to more easily define and adopt a differentiating new business strategy. Agencies are more comfortable with a narrower niche through a blog than they ever would be with their website.

Here are some examples of agency blogs with a strong target focus and differentiated positioning:

4. Your own focus group for new business

I have been enriched by having this online, ongoing, personal “focus group” that has provided real-time feedback and insights. My blog readers provide me with an ongoing education. They help me to help them. They let me know whether or not I’m clearly communicating with them.  They help me to take my experience and expertise with agency new business and social media and become better at meeting their specific needs.

5. The recycling of older content for a greater ROI

You will continue to generate a great return on your time investment, writing for your agency’s blog, by recycling older content. As you write your posts, learn to write “ever-green” to give the content a long shelf life.

Here are some ways to repurpose your blog content:

  • Twitter: This isn’t like your email inbox. People are on and off Twitter rather quickly. Often they are scanning for helpful resources to their advertising/marketing challenges. The odds that the majority of your followers would see a post that you published at 11 am on a Thursday is remote. It’s about reach and frequency. SocialOomph is a great program to assist with repurposing content through your Twitter account and allows you to control your publishing schedule knowing what post is being published when.
  • Email Newsletters: Posts from your archive will find new life by way of your newsletter. You can group older posts around a particular category or theme. Highlight the “best of” your online content. Here are a couple of examples: Fuel LinesConvince and Convert’s Vault
  • Facebook and LinkedIn: Another way to repurpose content is through other social media platforms such as Facebook and LinkedIn. These are not with the same frequency of posting as you would with Twitter.

6. A pipeline for consistent lead generation

You can keep your prospective pipeline full even when your agency is busy with client work or you are away.

At the beginning of the summer, while my wife and I were vacationing in Key West, I wrote a post and published it along with a photo while on the beach. I wrote,“Vacationing with Social Media and Still Generating Ad Agency New Business,” to illustrate how content marketing through a blog can keep your new business pipeline full even when you are away.

7.  Leading with client benefits instead of agency capabilities

Blogging keeps your agency focused on what is important to your prospective clients. It’s not about YOU it’s all about THEM. It forces you speak to their benefit instead of talking about your agency.

If you don’t have a passion to help your audience succeed, you wont success with blogging. As soon as you start to “sell” your agency or brag about your credentials and awards, you will lose your credibility along with your audience. Instead, provide content that helps your prospects with their marketing challenges and build trust. Then new business will come.

8. A professional enrichment tool

Blogging will enrich your professional life, keep you up to date with the freshest thinking and help you to be acquainted with the newest and best trends. Writing to a specific audience to help them with their needs will focus your reading and your writing. You have direction to begin each day and that makes blogging easier.

9. Enhances Network and Referrals

A survey of advertising agencies conducted by Fuel Lines, reveals that 50% of the 430 responding agencies generated new business from two primary sources last year: referrals and networking.

Agencies have long understood the importance of individual connections to generate new business. It has always been the lifeblood of small to midsize agencies. Thankfully, albeit slowly, agencies are starting to understand the potential of social media to enhance networks and referral opportunities.

A blog, as the centerpiece of your social media strategy, will greatly enhance your capabilities of networking within your local market plus far beyond it.

Over the summer, I wrote a post from my hotel room in London, England. I was reflecting on how far I’ve come since I created my blog. I have worked with new clients all across the United States from Costa Mesa, CA to Port Clyde, Maine and this year had my first overseas client in the UK. I’ve recently been invited to speak to agencies across South Africa in the cities of Cape Town, Durban and Johannesburg.

I’ve generated these personal networks and referrals by blogging from my home office which is located above my garage in Alabaster, Alabama. It’s absolutely amazing.

10. A Call-to-Action converting blog visitors into new business opportunities

A strong call to action is a clear, simple and compelling offer that persuades your readers to take the action you want. Just having a “Contact Us” form on your blog site is not very appealing to your blog’s visitors. It doesn’t count as your call to action.

I would suggest creating an offer for a particular service, usually a first-step that you normally conduct with every new client, like a brand or marketing audit. Price it in lower than normal, a clear value to the prospect. This will do 3 things:

  1. Render a quicker decision from your prospects. They are not having to make a major financial commitment at this point. They’re just committing to take a small initial step.
  2. Identify the true prospect from those that just want to pick your brain for free and will never pay for your services.
  3. Pay you, at least for a portion of your time, for important face time with your prospective clients.

The 2011 State of Inbound Marketing for Ad Agency New Business

September 19, 2011

Photo Credit Hubspot

Inbound marketing techniques are rapidly becoming more important for agency new business.  

Over the past four years I’ve seen a steady progression of agencies embracing social media as part of their new business program. Primarily because of the way their prospective clients are making decisions on how they are finding their agency partner. Traditional, “outbound marketing” methods are getting less and less effective.

CMO Survey: 80 percent of decision makers said they found there vendors, not the other way around. MarketingSherpa

Social media is now mainstream and has greatly advanced the importance of “inbound marketing” techniques. Your agency’s prospects are more in control of what information they receive and how they receive it. They are able to get a considerable amount of information about your agency without ever interacting with you directly.

Those agencies that have adapted to this new business paradigm shift from “outbound marketing” methods to “inbound marketing” have an distinct advantage over their competition.

A helpful resource on how companies are generating business through inbound marketing is the “2011 State of Inbound Marketing” report. This is a study, conducted by  Hubspot., and is based on responses from 644 marketing professionals.

Here are the reports top 10 key takeaways:

  1. Inbound consistently delivers a dramatically lower cost per lead than outbound. In 2011, the average cost per lead for outbound-dominated businesses was $373, while inbound businesses reported their leads cost on average $143.
  2. The gap between spending on inbound v. outbound continues to widen: In 2009, inbound marketing had a 9% greater share of the lead generation budget; in 2011 inbound’s share was 17% greater.
  3. Blogs and social media channels are generating real customers: 57% of companies using blogs reported that they acquired customers from leads generated directly from their blog.
  4. More and more business are blogging: Businesses are now in the minority if they do not blog.  From 2009 to 2011 the percentage of businesses with a blog grew from 48% to 65%.
  5. Three out of four Inbound Channels cost less than any Outbound Channel: In 2011, the average cost per lead for outbound-dominated businesses was $373, while inbound businesses reported their leads cost on average $143.
  6. Businesses are increasingly aware their blog is highly valuable: 85% of businesses rated their company blogs as “Useful”, “Important” or “Critical”; a whopping 27% rated their company blog as “Critical” to their business.
  7. The majority of businesses are increasing their Inbound Marketing budgets:54% of those surveyed are increasing their inbound marketing budgets. Among the 54% of respondents with increased inbound marketing budgets, the most commonly cited reason was ―past success with inbound marketing.
  8. Social Media and Blogs generate real customers:57% of those using company blogs have acquired a customer from a blog-generated lead; this is an increase of 11 percentage points since 2010. Facebook and Twitter users reported customer acquisition rates of 48% and 42%, respectively.
  9. Company blogs are increasingly valued. The blog is the channel most frequently reported as critical or important, both in 2009 and 2011. Higher Education, Professional Services & Consulting, and Software & Biotech found blogging was highly effective. All of those industries had over 50% of respondents indicating customer acquisition through their blog.
  10. Most company blogs publish at least weekly. 71% of respondents indicated they blog at least weekly. Despite the evidence showing that increased blogging correlates with increased customer acquisition, blogging frequency remained relatively steady between 2009 and 2011.

HubSpot’s 2011 “State of Inbound Marketing Report” is now available for download.

Additional articles that may be of interest:


Ad Agencies: 7 tips that will prep social media success for new business

September 15, 2011

Photo Credit Maxey

“It’s not the will to succeed, but the will to prepare to succeed that makes the difference.”  Coach Paul “Bear” Bryant

It wasn’t until 2010 that most small to mid-size ad agencies gave up fighting against the social media tide and decided to dive in.

When most agencies finally jumped into social media, they had a check list that merely showcased how they were a bona-fide member of the social media community.  From the get-go they were not prepped for success.

We have an agency blog – check; Twitter account with the agency’s logo – check; Facebook Fan page – check; LinkedIn account for the agency – check!”

No strategy. No specific audience. No positioning and no appeal. Instead of using this new communication channel as an opportunity to showcase how they were different, they ended up looking just the same.

They are positioned online the same way they were offline – as a generalist instead of a specialist and once again following the “safe-way” instead of the “smart-way.” 

Is there any wonder why most agencies are not having much success using social media to create new business opportunities?

As a new business consultant. I understand the need for acquiring new business NOW. But short-term solutions will not provide long-term results. 

To be prepped for success using social media for agency new business, here are 7 tips that I hope you find helpful:

  1. Identify and connect with a specific target audience. Face it, most agencies are afraid to put their stake in the ground and even identify their target audience. You would never recommend a marketing campaign for a client without first identifying who they are trying to reach.
  2. Lead with benefits. Social media helps agencies to talk in a new way from the self promotional agency speak of the past. For success with social media, it’s about them not you. Your communication and content should be focused on your prospective client audience and be of benefit too them.
  3. Differentiate from your competitors. You wont win any significant business by showcasing how you match up with the rest of the agencies. You must un-level the playing field. Set yourself apart. What would give a company a reason to fly  across a number of states and over hundreds of other agencies, to do business with your agency? Social media provides a great opportunity for your agency to stand out.
  4. Become a specialist instead of a generalist. Our world is becoming more and more specialized and the internet and social media allows you and your agency to become more specialized than you dared offline.
  5. Create chemistry.  Remember that social media is about people. You lead with a person, not the agency. People want to work with other people that they know, trust and like. Social media is the greatest networking tool in my lifetime. I’ve built my consultancy utilizing it; building a network with agencies all across the U.S., Canada, Europe  and South Africa from my home in Alabaster, Alabama. How incredible is that?
  6. Develop appeal. One of the great benefits for using social media for new business is the instant feedback from your audience. It allows you to easily test your message and hone your appeal. It forces you to give up the “agency speak.” Analytics will provide insight into the needs, challenges and objectives of your prospective client audience. Your community of prospects will let you know whether or not what you communicate is of value to them.
  7. Earn positioning as a “thought leader.” Thought leadership is a critical component in using social media for new business.  But you will never attain such status without a platform and focus. Social media provides a great platform. You much choose your area of focus if you are to have success.

Additional articles that may be of interest:


An Important Question is Raised as Social Media Loses Trey Pennington to Suicide

September 6, 2011

The Sunday of Labor Day weekend was a very sad day for the social media community. We lost one of our All-Stars and that raises the question; ” Just how real are online relationships created through social media?”

According to news sources, on Sunday morning, around 11 am, Labor Day weekend, Greenville, S.C. Police received a call that there was a man in possession of a gun at the Second Presbyterian Church on River Street. Police found social media personality, Trey Pennington, in the church’s parking lot. Police repeatedly asked him to put the gun down but Trey  turned the gun on himself and fired a single shot, committing suicide. He was 46 years of age.

Trey Pennington was a Greenville, South Carolina businessman, author, international speaker and a thought leader in social media. He created such an appeal because of his genuine desire to help people.

One of the people he most admired was Zig Ziglar. Last year he shared the stage with Zig and a highlight of his life was conducting an interview with his mentor. Trey’s favorite Ziglar quote was also a summation of his attitude when it came to helping others:

“You will get all you want in life if you help enough other people get what they want.” 

Ironically, I never met Trey in person but he was indeed my friend. 

My first connection with Trey came when he asked to conduct an interview for his Blog Talk Radio program, Social Media Professor.

Later, he was a huge help when I was planning my first business trip to London. He co-founded Like Minds, a social media conference that launched in England. He traveled there on many occasions and was kind enough to share his knowledge of the area and prepared a detailed list of resources and contacts for my trip. He was always glad to be of help, never expecting anything in return.

Trey called me several times. I knew what his personal struggles were. We talked about his ongoing battle with depression and how he was trying to cope. I tried my best to instill hope. Before our conversation ended, he wanted to know if there was anything he could do for me. Typical of Trey.

I received my last correspondence from Trey at 8:46 on Friday evening.  He let me know in his final note that he was still struggling, but was hopeful for the future. Traveling on Sunday, I didn’t learn of his suicide until later that evening. I was stunned to say the least. I immediately checked out Trey’s Twitter account and found this:

Trey posted that message at 10:21 a.m. on Sunday, just minutes before ending his life. Trey had a Twitter following of over 111,000 people, but no one could help him at his greatest time of need.

When I checked Trey’s Facebook page, I saw where he had posted more than  70 photos before taking his own life. Photos of happier times spent with his family and friends. He shared some of his most treasured  memories with us.

Trey’s suicide raises many questions. Among them, just how real are the relationships created through social media?

I know personally that Trey drew strength from his social media community.  Many responded with support and expressions of genuine affection for him. Willing to do whatever they could to be of help. Just as did his family, friends and church community.

At Trey’s memorial service, his pastor shared that Trey’s problems weren’t from lack of support or that people were not aware that he was having difficulties. Trey reached out and many of us were aware and there for him, but in the end, powerless to help him.

We probably won’t ever know what was going through Trey’s mind on that Sunday morning for him to commit the ultimate act of letting go of life. But I think that we know that the many relationships that he established through social media are real. He had friends throughout the world that he most likely wouldn’t have made had it not been for social media. We are all grieving for a friend that we lost, someone special, that always showed that he cared.

My heart goes out to Trey’s family. He leaves behind a wife, six wonderful kids, two grandchildren, mother and brother.  I know they will draw strength from the rich memories Trey leaves with them.

My hope, in the coming days and weeks is that his family will be able to draw real strength and support from his online family of friends. 

Donate with WePay

Here are some additional special tributes to Trey:


Vacationing for Ad Agency New Business

July 18, 2011

Hopefully my personal experience can provide you with some ideas for you can keep your social media | new business program churning even while on vacation.

As I was preparing to write this post, I noticed that Edward Boches, Mullen’s Chief Creative Office,  had disconnected for a short period from his social media activity and described his experience in this blog article, “Random Thoughts from a Summer Vacation.”

Edward writes, “Ironically while social media connects us to strangers it isolates us from the people we’re closest to. I got a taste of my own medicine last week as I watched my daughter disappear into her Facebook and YouTube communities, half unaware of my presence. Now I know what my family feels like when I’m saying “uh huh,” but staring at one of my screens.”

New business is tough, especially in this economy plus the acceleration of communication’s technology, just keeping up can be exhausting. Life in the trenches for your agency’s new business is nonstop, hard work. For your family and your personal well-being, it is important to take some personal time off from the rigors of new business as well as a refreshing break from social media.

Recharging your batteries with personal time away is always good and often needed to avoid burn-out. But just because you are taking some much needed time off doesn’t mean your agency’s new business has to suffer. Utilizing social media, with a few select tools and tactics can keep your new business pipeline full even when you are away.

For the past couple of weeks, I’ve cut back on my social media engagement, unplugged myself for a period to reflect, rewind and redirect my energies. I’ve spent less time online over the past couple of weeks than anytime over the past 4 years. But, even while I’m off unwinding and off the grid my social media program continues to churn out new business opportunities.

Here’s are a few tactics that I employ to keep my social media | new business program working for me while I’m away:

  • My blog continues to generate traffic throughout my off period because it is highly optimized for search. I was also able to repurpose my blog’s content through multiple tools through other social media channels such as Twitter and Facebook.
  • Schedule Guest Post for content creation for your blog while you are away. John Sharpe, CMO of the BOHAN agency, created this post that was used for FUEL LINES while I was on sabbatical: How did YOU get into ad agency business development?
  • I created my  email newsletter in advance and preset it to publish during my break time.
  • I use a variety of social media apps to add some personal touches to my social media stream using my iPhone and iPad. It only a few minutes of my time per day while vacationing. Most of my followers wouldn’t even know that I’m mostly off the grid during this time.

Additional articles that may be of interest:


Cause Branding: It is Now B-2-WE for Ad Agency New Business

June 8, 2011

WE -habilitating Capitalism – How valuable your agency will Be to ME no longer depends on b2c or b2b but on b2we

Simon Mainwaring is founder of We First, a social branding consulting firm that helps companies use social media to build communities, profits and positive social impact. A highly recognized creative director, he has worked at many of the world’s top creative advertising agencies in Asia, Europe and the U.S. including Wieden & Kennedy, Portland, on Nike and as Worldwide Creative Director for Motorola at Ogilvy, Los Angeles.

Simon’s first book, entitled We First, presents a new vision for business. An answer to Bill Gate’s “Creative Capitalism” challenge,  a practical and actionable plan for how brands and consumers use social media to create a partnership that provides sustained prosperity for business and our world.

Ad agencies could learn much from Simon’s approach where clients are expecting their agency partners … to contribute to the social good, where the future of profit is purpose and agencies that thrive … will be will be those that put the well-being of their brand community and the world at large first.

Enjoy the We First video, how brands and consumers use social media to build communities, profits and positive impact. WE-defining Me written and performed by Sekou Andrews (sekouworld.com). Design and animation by Troika (troika.tv). Original music and sound design by Machine Head (machinehead.com).

Edelman Goodpurpose Survey measures consumer attitudes about corporate responsibility. The survey was conducted in 13 countries among more than 7,000 adults. It is the only global study of its kind. Here are some highlights from that report:

  • 71% believe “brands and consumers could do more to support good causes by working together”
  • 65% say they “have more trust in a brand that is ethically and socially responsible.”
  • 73% agree government and business need to work together more closely to ensure the environment is protected
  • 62% would “help a brand to promote their products or services if there is a good cause behind them. (compared to 53% in 2008 and 59% in 2009)
  • 62% of global consumers “would switch brands if a different brand of similar quality supported a good cause”
  • 64% believe it is no longer enough for corporations to give money; they must integrate good causes into their everyday business

Use Social Media to Build Relationships Before the Pitch for Ad Agency New Business

May 20, 2011

Social media allows you to achieve a high level of familiarity and validation before your agency’s next new business pitch.

Prospective clients are looking for chemistry and likability in their ad agency partners as part of the pitch process. Chemistry doesn’t have to be a crap shoot.

One of the great things about the internet is that you can develop relationships with people without ever meeting them. Use this to your agency’s advantage to build relationships prior to your new business pitch.

You can get on a prospective client’s radar by commenting thoughtfully on their posts, retweeting and replying to them on Twitter, and submitting helpful tips to them for articles that have nothing to do with your agency.

Don’t promote, engage by being client centric in your conversations. Focus your attention on them, not your agency. well in advance of the pitch.

Here are some 10 quick tips to implement prior to your agency’s next pitch opportunity:

  1. Ask for a list of the pitch attendees from the client’s side, along with their titles.
  2. Do some intel ahead of the pitch on the various pitch participants and make a list of each person’s social media accounts in LinkedIn, Facebook, Twitter, 4 Square, etc. and engage them.
  3. LinkedIn: look for connections from the client side with your agency’s pitch team such as previous employment, college, friends that are in their network. Your searching for the kind of information that will help build chemistry.
  4. Twitter: follow and engage each person who has an account. Let them know you look forward to meeting them. Tweet the kind of content that would be of interest to the prospective client.
  5. Monitor the Twitter hashtags within their community.
  6. Facebook: You could Friend select members from the client side’s personal accounts and ‘Like’ their companies Facebook page.
  7. Blog: If the company or individual members of their pitch review team has a blog, subscribe to its RSS feed for regular updates to keep up with what is being shared.
  8. Read and research before you pitch. Conduct a search for any writing, press releases or other intelligence their team members may have shared through online publications.
  9. Be sure to share intelligence with other members of your pitch team and help them form relationships with the client’s agency review team prior to the pitch.
  10. Focus on benefits. Your audience only care about how your service will improve their lives. Make the connection for your prospective clients. Don’t leave it to your audience to figure it out for themselves.

Additional articles that may be of interest: