Leo Burnett Still Wins Ad Agency New Business 40 Years After His Death

January 25, 2012

Leo Burnett is one of the most enduring ad industry legends. He broke all the rules. Even after 40 years since his death he is still winning new business for his agency.

“The Burnett agency has accomplished something that has eluded so many other businesses: It has managed to keep the spirit and drive of its founder alive and well almost two decades after the founder himself passed on. Rita Koselka of Forbes

To celebrate Leo Burnett Worldwide’s 75th anniversary, Lobo, an animation and design studio, produced this animated spot. It is based on a speech given by Mr. Burnett announcing his retirement and leaving his staff with enduring principles for creating the fifth largest ad agency in the world.

The original film of Mr. Burnett’s speech is still required viewing for all new Burnett employees as part of their induction.

We chose to create a short film that looked straight from the 50s/60s, the modern age of cartoons, from the graphic style to the slightly worn, flickering picture quality, to the jazzy soundtrack. The main character is a cartoon version of Mr. Burnett himself, who goes through the situations described in the speech, teaching a lesson not only to the advertising world but to every creative activity.” Lobo

Leo Burnett “When to take my name off the door” from Lobo on Vimeo.

Time Magazine included Leo Burnett as one of the most influential people of the 20th century creating some of America’s most memorable ads and advertising icons such as the Jolly Green Giant, Pillsbury Doughboy, Charlie the Tuna, The Marlboro Man, and Tony the Tiger.  His Chicago-based ad agency became the 10th largest agency in the world and was one of the few not headquartered in New York City.

“Almost 40 years after the founder’s death, rival agencies complain that Burnett’s can still swing a pitch by showing a 50-year-old film of the master himself explaining his advertising philosophy” adbrands.net

Burnett revolutionized the advertising industry by developing a creative approach called, ‘The Chicago School of Advertising” as described by American National Business Hall of Fame:

“Leo Burnett had the rare distinction of leaving behind a new approach to the creative side of the advertising business. Burnett had developed a creative approach that many termed ‘The Chicago School of Advertising” It stressed finding the inherent drama in the product and writing the ad out of the drama, rather than using mere cleverness.

Burnett felt that Chicago was the Midwest — the heart and soul of the nation. In addition, he felt that the down to earth, wide-eyed perspective of Midwesterners facilitated their ability to create ads that appealed to the majority of Americans. Thus using his rare ability to see and use the dramatic in products and the acceptable perspective of Midwesterners, Burnett’s philosophy and style spread throughout the advertising industry.”

When television became mainstream in the 1950s, Burnett’s agency boomed because of this visual philosophy. Burnett said that television, “is the strongest drug we’ve ever had to dish out.” 

When Burnett started his business in August 1935 he had one account and a staff of eight. The agency’s only client was a Minnesota canning company which had been a client at his old firm.

Burnett’s widow, Naomi, credited Leo’s hiring of Richard Heath as the turning point for the agency. Heath was responsible for new business. He promoted the agency and created opportunities for bigger accounts such as Campbell Soup, Kellogg, Pillsbury and Proctor & Gamble. As brilliant an ad man as Leo Burnett was, he still needed someone to sell the agency and create new business opportunities.

Here are a few of Leo Burnett’s memorable quotes:

  • Curiosity about life in all of its aspects, I think, is still the secret of great creative people.
  • When you reach for the stars you may not quite get one, but you won’t come up with a handful of mud either.
  • A good ad which is not run never produces sales.
  • Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.
  • I have learned to respect ideas, wherever they come from. Often they come from clients. Account executives often have big creative ideas, regardless of what some writers think.
  • I have learned that you can’t have good advertising without a good client, that you can’t keep a good client without good advertising, and no client will ever buy better advertising than he understands or has an appetite for.
  • I have learned that any fool can write a bad ad, but that it takes a real genius to keep his hands off a good one.
  • Good advertising does not just circulate information. It penetrates the public mind with desires and belief.
  • What helps people, helps business.

Bob Hoffman: 101 Contrarian Ideas About Advertising

January 24, 2012

An ad agency principal who is an example on how to use content marketing and social media to build awareness and new business opportunities for your agency.

I am a Bob Hoffman fan. I have read everything he has written, from his book The Ad Contrarian, to every ADWEEK and blog post article and now his new book, 101 Contrarian Ideas About Advertising.

Bob is the CEO of Hoffman/Lewis advertising located in San Francisco and St. Louis. Bob has created marketing strategies and advertising for some of the world’s most successful companies: McDonald’s, Toyota, Shell, NBC, Pepsico, Bank of America, Nestle, AT&T, Chevrolet, Dole, Blue Cross, Seagrams, Fairmont Hotels, Pebble Beach and others.

I was first introduced to Bob Hoffman through a cbsnews.com article, “Hoffman/Lewis CEO Can’t Stop Cursing and Swearing on His Blog”

Hoffman/Lewis in San Francisco and St. Louis promises on its website to “get beyond the fleeting trends, false goals, and dreadful jargon of contemporary advertising.” But a look at the blog of its CEO, Bob Hoffman(pictured), shows that ‘getting beyond the jargon’ seems to mean dropping the F-bomb as much as possible. The blog is titled “The Ad Contrarian; Cranky opinions and advice from the CEO of a pretty big ad agency.”

Bob has a created a large online following as one fan recently wrote, “Your no b.s., take-no-prisoners approach to our business is entertaining, informative, and spot-on…”

Bob puts a face to the Hoffman/Lewis agency and because he is so transparent and blatantly honest … he is not appealing to everyone. But to those who are  drawn to him, find him a ‘straight-shooter’, a person who will cut through all the agency B.S. and tell you what he really thinks.  

Even though Bob likes to berate social media, he has used it wisely to build awareness for his agency. Bob has recently experimented with self-publishing, taking some of the best of his blog post articles and repurposing them in an eBook, 101 Contrarian Ideas About Advertising: The strange world of advertising in 101 delicious bite-size pieces.

This is very smart of Bob. With just a little bit of work, he gets an even greater return on the time he has invested in generating content for his blog and extending the life and circulation of these articles through an easily created eBook.

Available in a Kindle version, it is not only a great buy at $2.99, but also an excellent, entertaining read.

Bob’s take on the advertising industry is refreshing, insightful, amusing and discerning. He keeps us grounded when our industry is in a state of flux and upheaval. I highly recommend this book. 

Here’s some additional reviews:

“Bob Hoffman’s perspective is terrific because he continually digs into various heaping piles of advertising hype to discover nuggets of truth. And if he doesn’t find any, he’s not afraid to say how bad it stinks.”

“I just love the way Bob thinks and writes about our crazy business and even more crazy world. This is take no prisoners kind of stuff that is just superbly written always.”

“Bob is one of the smartest guys in the business. His thoughts are not obscured by fads, what’s au courant or quotidian bs. He is a straight-shooter. Honest, to the point and fact-based. Qualities sorely missing in the world today.”

“This book is an insightful, hilarious look at what’s wrong with advertising agencies, with marketing in general, and maybe even the world overall. But it isn’t just for people who work in ad agencies. It’s for anybody who ever saw an ad that sucked and wondered how it got that way. It’s for anybody who works in any kind of job involving generation of new ideas. And yes, it’s for anybody who enjoys “Mad Men.” Bob Hoffman is smarter than Don Draper. He’s funnier than Don Draper. And he’s better looking than… Okay, like I said, Bob Hoffman is definitely smarter and funnier than Don Draper.”

“A funny, enlightening, clear-eyed look at advertising and marketing. Pleasantly didactic and cheerfully challenging of the fables and fantasies that pass for advertising principles.”

Bob share insights for the process of writing and promoting his book:

101 contrarian ideas about advertising, Bob Hoffman

Click Here to review on Amazon.


B-2-B Agency Gains New Business from a Narrow Niche and Social Media

January 16, 2012

Social media can end the anxiety of creating a niche and differentiation for ad agency new business.

John Sonnhalter, CEO of Sonnhalter, a B2B ad agency located just outside of Cleveland, OH, shares an example of an agency that found a way to finally “draw a line in the sand” and openly declare his agency’s area of expertise for a particular market.

John was able to first ‘test the waters before jumping in’ by creating a ‘niche blog’ clearly targeted to a very specific audience.

Sonnhalter’s primary ability was knowing how to reach the professional tradesmen better than most. John was able to show that knowledge by creating a blog, Tradesmen Insights.

This was blog is different from most agency blogs. It had its own unique URL and stood alone, apart from the agency’s website. It didn’t include any of the agency’s branding. It was John’s personal blog instead of a team blog approach and allowed him to become the face of the agency.

Here are John’s first steps:

  • Selected a title and subtitle that clearly reflected his intended audience.
  • He wrote a bank of 50 post articles within a few weeks before adopting a more realistic writing schedule of one to two posts per week.
  • He also rapidly grew his Twitter, Facebook and LinkedIn followers from among his target group.
  • He leveraged a database of previously collected email addresses from his target group to share content through an eNewsletter that he sent every other week.
  • By paying attention to his blog’s analytics, John polished the appeal for his blog. He simply wrote more content in the areas his readership liked the best, the post articles that produced the most traffic.
  • Following a number of new business successes, driven by his social media effort, John was then willing to merge this narrower focus into the branding and positioning of his agency.

John Sonnhalter:

“We call our specialty B2T marketing. Business-To-Tradesman. We know the manufacturers that sell to tradesmen. We know their businesses. Their distribution channels. And the media they use to deliver their messages.”

We are in the B-to-B space, and typically, our clients are slower adopters of new technologies and trends. If you think back to 2008, there weren’t many agencies, big or small, that was participating in social media.

Our agency went through a re-branding process three years ago. Social media became an important part of this effort by allowing us to become focused on a specific audience, manufacturers who were trying to reach professional tradesmen. It also helped us sharpen our point of differentiation and appeal.

I can’t tell you how hard it was over the past few years to turn down opportunities because they were outside of our specialty. But it’s beginning to pay off!

Social media became a great way to generate new business opportunities.

It’s been almost three years later and here’s where we stand:

  • 2011 was our biggest year for new business wins in several years thanks primarily to our social presence.
  • Our Blog, Tradesmen Insights,  is the center of our promotions. We’re almost to 500 posts and we generate more page views on it than we do on our website.
  • We’re now recognized as an “Industry Expert” in the field of marketing within our space.
  • We get requests to do interviews, guest posts and take part in industry-related workshops and seminars.
  • Most our agency’s new business leads now come from social media.
  • When someone inquires, now it’s because they have followed our blog and like what they are hearing.
  • We don’t participate in any RFQs from these leads because they have already qualified us as experts.

Social media not only has been a good way to generate new business through thought leadership, it also helps us with current client relationships. It’s difficult to aid a client in the use of social media if you haven’t used it effectively for yourself.

Bottom line is that if your agency isn’t on board with a social program you will be missing many opportunities. We’re all trying to set ourselves apart. Social media, especially a blog, will help you do that.

John Sonnhalter

Check out our agency blog, Tradesmen Insights: Marketing to the professional tradesmen in Construction, Industrial and MRO markets

Have questions? Click here to send me an Email. I also invite you to connect with me on Twitter and Facebook.


It is time for ad agencies to pay attention to Pinterest

January 13, 2012

Pinterest, Michael Gass, Ad Agencies, New Business, social media, advertising

Pinterest has great potential for ad agencies: storyboards, branding strategies, concept ideas, campaign ideas, design ideas, even organizing agency pitches.

Time Magazine named Pinterest one of the top 50 websites for 2011. It is one of the hottest new social media sites with enduring specialties that qualifies it as the next ‘Twitter.’  Its value through venture financing has soared from $40 million to over $200 million in only a few months.

Pinterest (pronounced to rhyme with interest) is a vision board-styled social photo sharing website and app where users can create and manage theme-based image collections. The mission statement of Pinterest is to connect everyone in the world through shared tastes and the “things” they find interesting. Wikipedia

A site like Pinterest helps provide a place for discovery, saving and sharing. 

Pinterest is like a giant scrapbook of ideas. When you find things of interest, this new platform allows you to upload those images as Pins and place them on customized , themed Boards and organize and share them on any topic that you choose. Others can follow your Boards and add comments. You can also allow them to post to your boards.

A ‘Pinterest Picture’ is worth 1000 words.

People tend to be “eye-minded”. I think this is one of the primary reasons this site has become so popular.

Studies by educational researchers suggest that approximately 83% of human learning occurs visually.

There is a soothing quality in using Pinterest.

Once you spend some time understanding how it works you’ll find it fun and very addictive. I’ve personally spent hours on it.

Here is a listing of my boards, which include some that are business related and some that are personal:

Pinterest is still far behind site visitors comparative to Facebook, but it is making up for it in the amount of time spent on the site. An incredible 88.3 minutes was spent in November, according to comScore. This number is third only to Facebook (394 minutes) and Tumblr (141.7 minutes) and is also twice the amount of time that the average user spends on Twitter and 10 times the time spent on Google +.

Here are a some ideas on how to use Pinterest for your agency:

  • Showcase your agency’s brand in a unique way
  • Great potential for internal use with your agency’s creative teams – storyboards, branding strategies, concept ideas, campaign ideas, design ideas, even organizing agency pitches
  • Enhance visual thinking and planning
  • It has important potential for your clients’ social media marketing mix
  • A great way to keep tabs on what is hot
  • Potential for greater SEO (you can embed Pinterest to your agency’s website or blog)
  • Organize areas of focus of the agency – keep up and share what is hot within your agency niche or industry focus
  • Interact with your audience by testing campaign ideas and concepts

To help you get started I recommend Rob Lammie’s a Pinterest: A Beginner’s Guide to the Hot New Social Network

Please email me if you need an invitation to Pinterest or would like to submit your agency’s photo to the Advertising Agencies’ Offices Board.

Michael Gass Pinterest Ad Agency New Business


How to Qualify Leads for Ad Agency New Business

January 11, 2012

To begin a successful agency new business program one of the first steps is to identify and qualify your best prospects.

A business development person without leads is like a fish out of water. Neither can survive very long. Yet …

Only 30% of B2B marketers know the names of decision makers in the companies they are targeting. The RAIN Group

It is imperative that you know who your prospects are or you are wasting time, energy and valuable agency resources. Here are a few things you should know:

  • Your agency’s best target market (industry, geography, size, etc.).
  • Specific names of companies that are the best targets for your agency.
  • Titles of decision makers in your target industries.
  • The names of specific decision makers among your target companies along with their basic contact information and any social media accounts they use.

To be successful in new business development you must first name  your prospects. Then its important to qualify them. Unqualified prospective client meetings are as bad as no meetings at all. It is a waste of agency time and resources.

There are 3 steps in qualifying a lead or prospect:

  1. Find the companies that need your agency’s service.
  2. Establishing that the prospect has a large enough budget to pay for your agency’s services.
  3. Make sure that the company contact person has the authority to select an agency partner.

It also isn’t a bad idea to check out a prospective client’s credit rating and overall reputation.

An important lesson that I’ve learned in qualifying prospects is that people will tell you anything you want to know. Most people love to talk about their company and are willing to share information about their current situation, their challenges or problems. They just need prompting by being asked the right questions.

Ad agency new business directors spend lots of time locating and pre-qualify prospective clients for their agency. There are a lot of companies available to help with the qualifying data and contact information. Here’s a list of some of the most popular:

  • Access Confidential: Putting Science Behind The Art Of New Business.
  • Hoovers: Hoover’s provides the comprehensive information and powerful tools you need to gain new customers and penetrate new markets-directly from your workflow.
  • Redbooks (LexisNexis): Advertising Redbooks.com delivers the quality and depth of information necessary for in-depth research on agencies and advertisers worldwide.
  • The List: My personal recommendation, The List Online, the largest relational database of marketing and advertising decision makers in North America.

From most of these services you will find useful detail information such as direct dial numbers, email addresses, titles, personal notes, company news, company financial information, etc.

Photo Credit: ktgeek


19 Tips for Building an SEO Strategy for Ad Agency New Business

January 4, 2012
SEO, ad agency blogs, agency new business

Photo credit: marciookabe

Having a search engine optimization strategy, or SEO, is important to support lead generation for ad agency new business.

Most agency business development directors have a marketing strategy and are becoming competent with an inbound lead generation strategy that has as its centerpiece – content marketing. Understanding search engines is an important part to content marketing and blogging. Therefore, it is important for business development directors to become familiar with how search engines work and keep up with what is going on.

Recent changes to Google’s search engine ranking algorithms are already having an impact. Google’s own site, www.blogger.com, has seen a 20% drop in search traffic. 

How do you become more knowledgeable, reduce the impact of these inevitable changes and create an SEO strategy for new business? 

1. By understanding Google’s bottom line. It is important that you be natural and authentic so you will be less likely affected by Google’s ongoing improvements to its algorithms.

Over 90 % of all Internet users are using search engines and they are the main sources of online traffic. The primary search engine is Google. Google’s goal is, they want their users to find specifically what they are looking for because if they don’t, they will be looking for alternatives.

“The perfect search engine would understand exactly what you mean and give back exactly what you want,”  Google’s cofounder and CEO, Larry Page

2. You can also decrease the impact of these inevitable changes, as Google strives to get better, by focusing your content marketing efforts on the basic elements of SEO. These are the key elements of SEO that also will be less likely affected by Google’s changes.

Here are some basic blog SEO tips to help get you started:

  • Start with a benchmark. Know what your current page rank is and continue to monitor it with tools like Alexa and the Google toolbar.
  • Your blog’s theme/template can help or hurt your SEO, so review and choose carefully. Most designers are more concerned with good design and less concerned about SEO. The navigation structure of your blog’s template plays a critical role in how it is indexed and crawled by the search engines. Use a navigation structure that enables every page reached within three clicks.
  • Check your blog’s referer log regularly to track where your visitors are coming from and the search terms they are using to find your site.
  • Find your ‘niche’ key words. Choosing the most popular search terms will make it nearly impossible to get to the top spot in search. Instead use niche key words that are relevant to your target audience. Place these keywords throughout your blog site: your titles, content, URLs, and image names. Note: the title tag and page header are the two most important spots to put keywords. You can use Google keyword tool to find keywords relevant to your blog.  Just be sure not to overdo by stuffing key words, a Black Hat SEO technique that search engines do not approve and will get your site penalized.
  • You should make it standard to build internal links back to your archives when creating new content. I invite readers to check other articles that might be of interest, at the bottom of almost every post article that I write. Also remember to always link back to sources cited in your post articles as it is bad etiquette not to do so. You will build quality ‘back-links’ by creating link-worthy content.
  • Choose a meaningful title and add a descriptor statement that is included in the metadata and under the description title. Mine is “Fueling ad agency new business through social media.”
  • Pick the right domain name. Try to pick a domain name that says something about your blog site’s content.
  • The single most important thing you can do is to consistently provide high-quality content on your blog. Google has become good at weeding out poor quality web pages.
  • Add URL to Google. Improve your site’s visibility in Google search results. It’s free. To get started, simply add and verify your site and you’ll start to see information right away.
  • Be sure and send a Sitemap using Google Webmaster Tools. A site map is a page listing and linking to all the other major pages on your site and makes it easier for spiders to search your site.
  • Make your URLs more search-engine friendly by naming them with clear keywords.
  • Be sure to include the alternative text descriptions for all photos, images and videos. Spiders can only search text, not text in your images. Start with your image names: adding an “ALT” tag allows you to include a keyword-rich description for every image on your site.
  • Take the time to include blog post tags. Tags are one or two words that briefly describe what your article is all about. I also include any person, entity or publication mentioned in a post. Search engines use tags to index and find your posts faster.
  • SEO and social media marketing have become intrinsically intertwined so be sure you are utilizing social media. You should grow your social media community and using social media platforms and tools to ‘push-out’ new content and pull-in website traffic.
  • Your content should be fresh. Updating your content regularly and often is crucial for increasing traffic. The more recent Google update, dubbed the “Freshness” update, designed to rank newer content higher in search results.
  • Google has started adding Google+ brand pages in search results and some predict that Google will make it harder to do SEO without Google + . I would recommend that you get started by setting up your Google + account and take part.

It would be helpful for you to know how Google finds web pages matching a search query and determines the order of the results.

How does Google find web pages matching your query, and decides the order of search results? Check out this helpful summary of Google Basics. Another helpful resource is Google’s Webmaster Guidelines to help Google find, index, and rank your site. Here’s also a handy, downloadable Search Engine Optimization Startet Guide. Look up unfamiliar SEO terms using the  Search Engine Marketing Glossary

This is an excellent guide for WordPress bloggers: Must See SEO Guide for All WordPress Bloggers

Additional articles that might be of interest:

Photo credit: marclookabe


The Top 10 Articles of 2011 for Ad Agency New Business

December 29, 2011

www.funphotobox.com

How new business is being acquired for ad agencies is currently undergoing a paradigm shift; instead of pursuing clients, it’s now more important for your prospective clients to find your agency. 

I’m sure that you are well aware of the changing marketing landscape and the need to make fundamental changes to the traditional methods for business development.

  1. Data Explosion - 90% of the world’s data was created in just the past two years. Content marketing has become a key element in building awareness for agencies.
  2. Social Media Eruption - social media is now mainstream and is as a key engagement channel for prospects.
  3. Channel and Device Boom - The growing number of new marketing channels and devices, such as smart phones and tablets, are quickly becoming a priority for reaching prospective clients.
  4. Expanding Markets - Small to midsize agencies have a new window of opportunity to reach a larger market than ever before through new media. There are even international opportunities for agencies.
  5. New business Professionals Struggle - Those who were once good at acquiring new business are finding it to be more complex and changing rapidly. Many are struggling. The interruption type tactics, which were successful in the past, are becoming less and less effective.

Unconventional times call for unconventional methods for ad agency new business.

For those charged with developing a new business program for a small to midsize ad agency, PR firm or digital shop, the following resources are for you. I’ve pulled together a list of the “best of” FUEL LINES agency new business articles based upon analytics of site visitors and their comments. These articles include some of the latest trends, tactics and tips for business development as well as articles that hopefully will give you inspiration.

The Top 10 New Business Articles of 2011:

#1 Steve Jobs: 10 Presentation Tactics for Ad Agency New  Business

#2 Steve Jobs’s 10 Best Quotes for Advertising Agencies

#3 Forbes: 20 Best-Ever Social Media Campaigns

#4 Top 10 Benefits of Social Media for Ad Agency New Business

#5 The Top 14 List of Advertising Agency Networks for New Business

#6 New Roper Study: 9 in 10 CMOs See Value in Content Marketing

#7 2011 Forecast: 100 Global Trends That Will Drive Consumer Behavior

#8 28 Stimulating Digital and Social Media Marketing Quotes

#9 16 of the Top Quotes from Fast Company’s The Future of Advertising

#10 The 10-20-30 Rule for Keynote Presentations for Ad Agency New  Business

Here are some additional new business resources by category:


Content Marketing is Hard Work: 4 Tips to Make it Easier

December 15, 2011

Content marketing is the wave of the future for ad agency new business, but to have success you will need to make advance preparations to consistently deliver quality content.  

I’ve recently written my 650th blog post article. I have a sense of jubilation mainly because I had been battling one of the most serious bouts of “writers block” since starting my blog. I had dealt with this dreaded writers malady in the past but I have never had this much trouble overcoming it.

Writer’s block is a condition, primarily associated with writing as a profession, in which an author loses the ability to produce new work. The condition varies widely in intensity. It can be trivial, a temporary difficulty in dealing with the task at hand. At the other extreme, some “blocked” writers have been unable to work for years on end, and some have even abandoned their careers. Wikepedia

If you are discovering just how difficult it is to write and create quality content, you aren’t alone. Here’s a collection of notable quotes on the challenges of writing:

  • “There is nothing to writing. All you do is sit down at a typewriter and bleed.” Red Smith
  • “I’m writing a book. I’ve got the page numbers done.” Steven Wright
  • “Writing is easy: All you do is sit staring at a blank sheet of paper until drops of blood form on your forehead.” Gene Fowler
  • “I’m not a very good writer, but I’m an excellent rewriter.” James Michener
  • “Every writer I know has trouble writing.” Joseph Heller
  • “When something can be read without effort, great effort has gone into its writing.” Enrique Jardiel Poncela
  • “I do not like to write – I like to have written.” Gloria Steinem
  • “Writing is the flip side of sex – it’s good only when it’s over.” Hunter S. Thompson
  • “Being a good writer is 3% talent, 97% not being distracted by the Internet.” Anonymous
  • “Easy reading is damn hard writing.” Nathaniel Hawthorne

There is nothing mystical about writing, it is simply hard work. It begins with deciding on the purpose of your writing and who you are writing for. What is the benefit to your readers? What is the benefit to you?  It’s also about making a serious time commitment and then grunting the work out until you get it done.

Here are some tips that I would suggest to make content creation easier:

  1. Know your audience: One of the first things you MUST do is to identify who your audience is. Then you must focus your content toward their marketing challenges and needs. Use your analytics for instant feed back to know what content is appealing and what isn’t. Your audience will become the guide for your writing.
  2. Keep your objective top-of-mind: You are writing with a purpose. Use content marketing to generate new business opportunities for the agency by building awareness, lead generation, referrals and positioning as a thought leader. If you don’t have a clear objective you will be wasting your time.
  3. Commit to create original content: Many agencies are trying to take the easy way out by only curating the content of others. There is a place for curating content, but note that original content is in great demand. You will get the best return of your time investment if you are the one that is creating the content that others are curating. That’s where the gold is.
  4. Develop a process for delivering content consistently: Small to midsize agencies should develop a content marketing team, but be sure to name the team leader. If everyone is responsible then no one is. A designated person should be responsible for setting up and managing the editorial calendar and edits as well as managing the content delivery process. I’m hearing from many agencies that have recently created a position of Content Director who oversees the creation of content on behalf of the agency as well as agency clients. I think this is a smart move. Agencies can also hire a freelancer to oversee and manage the process remotely.

Here are some additional articles to help with your agency’s content creation:


A Not To-Do List for Ad Agency New Business

December 13, 2011

Not To Do List Ad Agency New Business

If you want to have a productive new business program, you must decide what you are not going to do.

Most everyone has a “To-Do List.”  But it can be helpful to periodically create a “Not To-Do List.” Simply make an assessment of all of the non-productive things you are currently doing that need to be eliminated.

“Deciding what not to do can be crucial to getting things done.”

Here are some things that I have found helpful creating my own Not-To-Do List:

  1. Review the previous year’s calendar of activities and evaluate which of your activities produced the best results for new business and which didn’t. I’d suggest making a list of your activities and create a ranking system.
  2. Create a list of agency activities you are involved in that have nothing to do with new business.
  3. Evaluate your current To Do List. Ask yourself this question, “Are these tasks going to produce the best results for my time  and energy and help in my position of generating new business opportunities for the agency?” Make note of tasks that you deem to be less productive.
  4. You should then have enough information to begin to add to your “Not To-Do List.”

It would be important to review and discuss your Not To-Do List with the agency principal(s). Everyone has a limited amount of time and energy and hopefully your boss will see the value in making the most of your time.  For instance, it may not be the best use of your time to be involved in meetings that are not directly related to the agency’s new business.

 Items on my “Not-To Do List” for the new year:

  • Don’t make my own travel arrangements. I waste far to much important time doing this on my own.
  • Don’t obligate myself to review the blogs of other bloggers. I constantly get requests from others to review and provide input on their site. While I was happy to do this in the beginning there are just to more requests than I can handle. Plus its a part of my services that clients are paying for.
  • Don’t read and respond to emails throughout the day. I strive to keep my Inbox clean. I’ve had the habit of reading and responding as emails are received but it has become a huge disruption to my focus. I hope to be responding to emails at set periods where I can respond to these in blocks of time.
  • Don’t accept “pick my brain” phone calls. Almost daily I’m getting requests for these type calls. I’m reserving my time for paying clients instead of giving my services away for free.
  • Don’t schedule appointments with vendors wanting to pitch their products. Most of these type pitches are for products and services that are totally unrelated to my audience. If it is related I have vendors to email a “brief” overview.
  • Don’t accept writing invitations for guest posts on other blogs. Creating content for my own blog is difficult enough without adding to additional writing assignments to it and most of these requests are from blogs that are not specifically related to my audience.
  • Don’t personally respond to every blogger wanting to submit a guest post – automate responses. I have created email templates to auto respond to these type requests.
  • Don’t accept all phone calls from unrecognized numbers. Its by far better to let these calls go to voice mail and review.
  • Don’t repeat the same instructions over and over – create tutorials. I want to do a better job of creating video and written tutorials to help clients and others with specific instructions on using various tools that I help clients with such as TweetAdder, SocialOomph, WordPress.com, etc. There are specific ways these tools need to be used for new business. I also provide the same kind of instruction for things such as how to write a blog post or how to embed video into a WordPress blog and need to be better at taking the time to create tutorials for these tasks as well. I will ultimately save lots of time.
  • Don’t watch TV programs during the week.I’ve read more books this past year than ever and I want to increase my reading and view less television. Reading fuels my writing.
  • Don’t skip breakfast. I’m not much of a breakfast eater and tend to skip it. But I know its important and plan to do better.

These are the additions to my Not To-Do List for the new year. Have a Not To-Do List of your own? Feel free to share it in the comment section below.

Additional articles that may be of interest:


Think Multiscreen for Ad Agency New Business

November 11, 2011

Photo Credit: mbiebusch

Keeping up with mobile technology and how it impacts consumer behavior is important because it inevitably effects how ad agencies will be reaching prospects in the near future. 

“Most marketers are still struggling to figure out how to truly capitalize on the opportunities represented by long-form video and — more recently — social content. Now, a new imperative is clear, especially for those spending heavily on TV. Content and experiences that move seamlessly from one screen to another are an absolute must.”  Jeremy Lockhorn, VP Emerging Media, Razorfish

Consumers’ use of emerging media driven by new technologies is moving at such a lightning pace that it’s difficult for agencies and the brands they represent to keep up. There is also the tendency for marketers to “over-focus” on things like television, mobile and social media as stand alone mediums rather than fully comprehending consumer behavior and creating a multiscreen strategy.

Emerging  media and new technology also impacts business development for ad agencies. There is a need to understand how prospects are using new technology such as mobile and web-enabled devices. Plus there is a paradigm shift in business development for agencies from outbound new business tactics to inbound marketing.  Agencies will need to be able to effectively reach prospective clients through a multiscreen new business strategy.

To better understand the impact of new technology and its rapidly evolving use of consumers here in the U.S., digital agency giant, Razorfish, partnered with Yahoo Mobile to conduct a study of mobile habits.

Here are some of the highlights from this study:

  • 80% of respondents are mobile multitasking while watching TV.
  • 70% of respondents who multitask do so at least once a week, with nearly half (49%) reporting everyday multitasking.
  • 60% check their phones at least “once or twice” during the course of a TV show, and 15% stay on the mobile Web for the full duration of the show.
  • The top 5 categories for multitasking: 1. Reality 2. News 3. Comedy 4. Sports 5. Food
  • 94% of multitaskers engage in some kind of mobile communication. In order — They are text, talking, email, social networking and IM.
  • 60% of multitaskers are accessing additional content of some type.
  • 44% is unrelated to what’s on TV versus only 38% related to TV.
  • Survey respondents were more likely to state that they frequently engaged in multitasking during TV ad breaks.
  • 36% of multitaskers use their connected devices for looking up information on a commercial they just saw.

Click on the following link to read Jeremy’s article and additional information regarding the Razorfish and Yahoo Mobile Study: ”Forget Mobile – Think Multiscreen”

Additional articles that may be of interest:

Photo Credit: mbiebusch


20 Top Inbound Marketing Resources for the Paradigm Shift in Ad Agency New Business

November 9, 2011

Intersection Consulting

Advertising agencies, PR firms and digital shops should reverse their new business efforts from “Outbound Marketing” techniques to “Inbound Marketing.”

There is a dramatic paradigm shift for acquiring new business opportunities for advertising agencies, digital shops and PR firms. Agencies need to rethink their approach to new business and intensify their focus on inbound tactics, such as creating magnetic content that will attract prospective clients, rather than relying on the traditional interruption model which consumers are responding to less and less.

MarketingSherpa reported in a CMO Study, 80 percent of decision makers said they FOUND their vendors (not the other way around). Inbound Marketing is marketing focused on getting found by customers.

Most agencies are spending the majority of their new business efforts on “Outbound Marketing” tactics such as direct mail, cold calling, email blasts and other efforts that push their message out to a wide, diverse prospective client audience.  Their prospects are already inundated with over 2000 interruptions per day.  They are becoming experts at blocking out those unsolicited outbound tactics.

It is much more effective and efficient to follow the paradigm shift to “Inbound Marketing” techniques where 100% of your potential clients will begin an agency search by using Google.  The internet, coupled with social media marketing and inbound marketing techniques, takes the ability to network and gain referral business to a whole new level. It allows agencies to maintain a top of mind awareness without using interruption tactics and helps to build relationships quickly.

If an agency has been 90% focused on outbound marketing tactics and only 10% on inbound marketing, I recommend that they do just the opposite. 

To make this shift effective, the most successful Inbound Marketing programs will have three key parts:

  1. Content – Content is the fuel for this new business engine. It is what attracts potential clients to your site.
  2. Search Engine Optimization – 90% of new business begins with online search.
  3. Social Media – This will amplify the impact of your content.

Those agencies that adapt to this new business paradigm shift from “outbound marketing” methods to “inbound marketing” will have a distinct advantage over their competition.  Some are already seeing results.

In a recent 2011 HubSpot ROI Study,  69% of businesses surveyed said that inbound marketing attributed to their lead generation success. 

With help from American Business Media and the Business Marketing AssociationJunta42 and MarketingProfs surveyed over 1,100 North American B2B marketers from diverse industries and a wide range of company sizes. The survey revealed that inbound marketing was a key lead generation source for 63% of the respondents:

  • Brand Awareness – 78%
  • Customer Attention/Loyalty – 69%
  • Lead Generation – 63%
  • Website Traffic – 55%
  • Thought Leadership – 52%
  • Sales – 51%
  • Lead Nurturing – 37%

The internet and the rise of social media has changed the nature of ad agency new business and subsequently changed the shape of the sales funnel. That initial client conversation today is much different from the one a decade ago because the prospect often knows as much about your agency as the new business director does and the prospect is already much more “qualified.”

Here are 20 of Fuel Lines’s most popular resources for helping agencies make the shift from outbound marketing to inbound marketing for new business: 

  1. Ten Toughest Content Marketing Challenges for Ad Agency New Business
  2. The 2011 State of Inbound Marketing for Ad Agency New Business
  3. Report: Inbound Marketing Channels More Cost-Effective for Ad Agency New Business
  4. 10 Idea Starters to Keep Fresh Content Churning
  5. 2011 Trends: Content Marketing Is Critical to Ad Agency New Business
  6. 10 Ways to Create An Ad Agency Blog That is Reader-Centric
  7. 6 Simple Steps for Using Content Marketing to Attract Ad Agency New Business
  8. 6 Writing Tips to Make Your Ad Agency’s Blog Effective for New Business
  9. 21 Blog Post Writing Tips for Ad Agency New Business
  10. The Four Great Laws of Copywriting for Ad Agency New Business
  11. New Roper Study: 9 in 10 CMOs See Value in Content Marketing
  12. How to launch a blog for ad agency for new business — fast!
  13. 8 SEO Writing Tips to Help Prospects Find Your Ad Agency
  14. 40 Ways to Take Your Ad Agency’s Blog to the Next Level
  15. 50 Blog Post Ideas to Fuel Your Ad Agency’s Blog
  16. How to Write Your Ad Agency’s Blog
  17. A 70 Point Checklist for Jump-Starting or Tuning-Up Your Blog for New Business
  18. Study: 69% of Businesses Increased New Business Leads Through Blogging
  19. 10 Prime Time Benefits of Blogging for New Business
  20. Ernest Hemingway’s Top 5 Tips For Writing Well

Image Credit: Intersection Consulting


12 Initial Steps for Ad Agency New Business Directors

November 3, 2011

Photo Credit dennis.vetu

If you are charged with developing a new business program for a small to midsize ad agency, PR firm or digital shop, then this article is for you.

I’ve often found that new business development people often lack experience. They also usually have responsibilities other than new business development.

If this is your situation,  I’ve pulled together a list of brief steps to help you to get a jump-start for your new position.

1. Develop a SWOT analysis and conduct staff interviews.

SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats.

I recently wrote an article about creating a SWOT analysis that you may want to review as a resource to help you get started. A SWOT analysis was also a part of Steve Jobs’ 12 Rules of Success.

Conducting a SWOT analysis is a very straightforward, non-complicated process for gathering agency information quickly around 4 key categories: Strengths, Weaknesses, Opportunities and Threats.

A SWOT analysis also provides you with a focus for conducting internal staff interviews which will give you some helpful insights into your agency.

2. Review creative and case studies.

Most of the agencies that I work for have a samples room. We always make sure there were samples of creative work to share with prospective clients. If your agency has such a resource, spend time reviewing each piece of creative and creative campaigns.

I would suggest reviewing all of the current creative campaigns. Spend some time with the creative staff and ask them to take you through the process of how each of the campaigns were developed and the results.

Most agencies will have case studies written that you can review. If your agency lacks the case studies, now would be a good time to get these done. This would be helpful to have, even if you have to be the one who gathers the information and writes the studies.

3. Review past RFPs.

This is another way to utilize the information that has been developed for various RFPs and will help you to get up to speed about your agency quickly. From billings, agency experience, past and current clients along with staff profiles. These responses are filled with rich information and will highlight agency experience across a variety of industries and disciplines.

4. Identify and profile your agency’s top 5 competitors.

This information will come together in the development of your SWOT analysis. I would suggest learning as much as you can about your agency’s top competitors.

  • What accounts were lost to your agency’s competition and why?
  • How does the competition compare with your agency? Look at staff size, billings, client roster, category experience, location, agency networks, awards, etc.
  • What are your competitor’s weaknesses?

5. Identify and profile your agency’s best target audience.

Your target audience will become clearer as you progress through these steps. This is a vital step for new business success. Most small to midsize agencies refuse to identify who their target is because of the fear of missing a new business opportunity that won’t be reflective of your target audience. But that doesn’t have to be the case.

No agency can be everything to everybody. If you try to appeal to everyone your agency won’t appeal to anyone.

Agencies may have spent lots of money for someone to tell them who their target is but they lack the will power to publicly state it.

For your purpose as the new business director, you need to know who the target is. I wouldn’t waste time trying to build internal consensus – just go through the process and do it on your own. If you don’t, you won’t be able to successfully go beyond this step to create a new business program that has focus.

6. Identify the best positioning for your agency and create a strong point of differentiation.

Again, you don’t have to have buy-in internally for this to work. You should be able to easily create a positioning and point of differentiation having completed the earlier steps. You will waste a lot of time if you try to reach this decision collectively.

It’s important for you to conduct this step expeditiously to be able to move on to creating a new business plan. Most agencies get stuck in a rut at this step. That’s why they are in a perpetual state branding their agency and can never quite get there. But it’s new business development purgatory so just do it!

7. Create the parameters for qualifying agency prospects.

You can burn up a lot of your energy, along with the energy, good will, creative and financial resources if you aren’t focused on the right prospective clients. You are not charged with mere new business activities, but on the activities that will generate the best return on investment to get your agency the “at-bats” with qualified prospects.

There are a number of tools to assist you in evaluating potential clients and creating a set of parameters for prospects. The List, Hoovers Online and Redbooks to name a few. You can develop parameters by marketing budget, company size, location, etc.

The establishment of parameters for prospective clients will also help with new business focus and eliminate chasing after and wasting resources on the wrong prospects.

8. Set REALISTIC goals and objectives.

There’s a tendency with a lot of agencies to set unrealistic goals when they want to reach the elusive “next level.” You’ll need to be able to accurately describe what the next level looks like and create a realistic, measurable plan on how to get there. Unrealistic goals and objectives will turn into meaningless activities that carry no weight.

9. Create a simple New Business plan built around your agency’s culture and resources.

The plan doesn’t need to be beyond 2 to 3 pages. It should be a realistic plan that takes into consideration the current agency culture and resources available to implement the plan.

I would suggest creating a budget for new business. Taking into consideration both the finances and time investment that it will take to consistently implement.

10. Implement the plan.

Remember, a plan is just a plan until it is implemented. Plan your work and work your plan. This step is that simple.

Remember that consistency is a key component to success. Without consistency the plan is doomed for mediocre success or complete failure. This is also a time for evaluation and adjustments.

11. Evaluate your program monthly and create 1 page report of the measurable results.

I am against a lot of reporting on new business activities. It will bleed valuable time and energy from implementing your new business plan. Bottom line, in the end, you are going to be judged on the qualified “at-bats” you generate rather on the amount of new business activities. You can showcase lots of activities, but if those don’t turn into new business opportunities, your position will be in jeopardy.

That isn’t to say there shouldn’t be any reports on what you’re doing. I would suggest limiting the reporting to a 1 page monthly update that includes measurements against your agency’s new business goals and objectives.

12. Be prepared to make adjustments

Following the monthly evaluation of your program, you should be ready to make any necessary adjustments to your plan. Adjustments are always necessary and an important part of the process.

Additional articles that may be of interest:


A 7 Step Guide to Successful Infographic Production for Ad Agency New Business

October 31, 2011

An infographic can be a great way for small to midsize ad agencies to communicate their unique position in the marketplace. 

Infographics is derived from two words: ‘information’ and ‘graphics’, and stands for the graphical representation of data and information.

Why infographics for ad agency new business?

  • Visually create a positioning for your agency - “A picture is worth a thousand words.”
  • Gain a positioning of expertise within a particular industry or discipline.
  • If you include an  “embed code” for your infographic, it can help your agency’s website or blog site gain rankings for a particular niche. l
  • Infographics are easily shared and become viral that will also increase online traffic and build awareness for your agency.

Voltier Digital agency located in Delray Beach, FL, is a content marketing agency that has been creating lots of buzz for themselves through the use of Infographics. One of their newest inforgraphics was recently highlighted in this Mashable article, Inbound Marketing vs. Outbound Marketing [INFOGRAPHIC] building a great deal of exposure for the agency.

“At Voltier Digital, we aim to stay on top of new inbound marketing tactics. Infographics have become super hot over the past 24 months and we are excited to share our experience and to give you a little direction on how to execute world-class infographics for your brand.”

Voltier Digital shares some helpful tips on how to create your own infographic in 7 simple steps: 

Additional articles that may be of interest:


Ad Agency New Business 101: Conduct a SWOT Analysis

October 20, 2011

Photo Credit Pshegubj

A SWOT analysis is a good starting point for someone who is charged with creating new business opportunities for a small to midsize advertising agency, PR firm or digital shop.  

Part of Steve Jobs’ 12 Rules of Success: Perform SWOT analysis. As soon as you join/start a company, make a list of strengths and weaknesses of yourself and your company on a piece of paper.

This strategic planning method, when used properly, can be  a valuable tool for making decisions, setting strategy, and evaluating courses of action. You should use it as an initial step for defining your agency’s new business objectives. It is a helpful tool for reviewing your agency’s current focus and positioning.

SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats. Strengths and weaknesses are internal factors. Opportunities and threats are external factors. Internal factors are ones that you have control over. External factors are ones you don’t have much control over.

  • Strengths: internal characteristics of the agency that gives it an advantage over the competition. What does your agency do well? What resources are available? List your agency’s attributes: people, expertise, credentials, etc.
  • Weaknesses: internal limitations that are a liability and create a disadvantage relative to the competitor. They are things that detract an agency from its ability to obtain new business. It could be a lack of expertise or resources, location, positioning, training, etc.
  • Opportunities: the external competitive advantages that are helpful to you achieving your new business objectives.
  • Threats: external factors that are potential threats to your agency’s new business. These are challenges that are created by an unfavorable trend or development that may lead to deteriorating revenues or profits. Proactively plan for and respond to them.

Ask yourself the following questions from a new business perspective:

  • How can we leverage our strengths?
  • How can we improve upon our weaknesses?
  • How we can capitalize on our opportunities?
  • How can we minimize our threats?

The true value of the SWOT analysis is in bringing this information together, to assess the most promising opportunities, and the most crucial issues.

Before you begin, review the following 3 steps and keep them in mind to avoid the danger of it becoming a meaningless exercise.

Step 1 – Collect the Information

Conducting a SWOT exercise for your agency is a straight forward exercise. Begin the SWOT analysis by conducting an inventory of internal strengths and weaknesses within your agency.  This shouldn’t be only one person’s perspective. You will need to include others in this process. Plan to interview your agency’s key executives and possibly your entire staff. Use open-ended questions built around these four areas. Keep your SWOT short and simple with a bullet point list. The analysis should become an executive summary.

Step 2 – Prepare a Plan of Action

Unbelievably, 62% of agencies don’t have a planned new business effort.

You should review your SWOT summary with a view of creating a plan that addresses each of the four areas. It serves as a basis for the development of a new business plan that will be your guide for implementing a successful new business program.

The SWOT analysis will act as a filter for lots of information and will allow you to  better interpret and identify the primary keys for your new business plan.

Follow the KISS (keep-it-simple-stupid) method. Keep everything as simple as possible including the plan. A one page plan will easily suffice.

Step 3 – Benchmarks for Measurement

Set goals that are realistically achievable within the culture and resources of the agency.

There is a lot of truth to the old cliché, “If you can’t measure it, you can’t improve it.” Conducting a SWOT analysis will allow you to know what agency data needs to be collected to use as a benchmark for key objectives for the future.

The SWOT exercise will provide a clearer direction for new business and will allow you to easily set new business goals that stretch your agency while being realistically attainable.

For instance, a lot of agencies will say, “we want to double the size of our agency over the next year.”  Your SWOT analysis provides the kind of information that helps determine if that goal is attainable.  It may be more realistic to state the objective as: “We want to increase the agency’s new business by 25% over the next three years.”  

You want to set goals that are realistic given the agency’s strengths, weaknesses, opportunities and threats.

Additional articles that may be of interest:


IBM Study: The 4 key challenges that CMOs everywhere are confronting

October 13, 2011

As CMOs struggle there is a window of opportunity for ad agency new business. 

A new IBM study of more than 1,700 chief marketing officers reveals that most CMOs are well aware of the changing marketing landscape and the need to make fundamental changes to traditional marketing methods of brand and product marketing.  But they are struggling to respond. Their unpreparedness to manage these key changes in the marketing arena presents a great opportunity for advertising agencies, PR firms and digital shops. But, only if they are prepared to lead.

The study’s findings point to four key challenges that CMOs everywhere are confronting: 

  1. The explosion of data - 90% of the world’s data today has been created in the last two years alone.
  2. The rise of social media - 56% of CMOs view social media as a key engagement channel
  3. Channel and device choices - The growing number of new marketing channels and devices, from smart phones to tablets, is quickly becoming a priority for CMOs.
  4. Shifting demographics - New global markets and the influx of younger generations with different patterns of information access and consumption, are changing the face of the marketplace.

The Importance of Social Media

This study reiterates the importance of social media and the need for agencies to be better positioned as leaders in this evolving consumer engagement channel. Currently very few of the global or regional advertising agencies can claim a leadership position within this space.

Carolyn Heller Baird, CRM research lead for the IBM Institute for Business Value and the global director of the study, likens marketers who underestimate the impact of social media to those who were slow to view the internet as a new and powerful platform for commerce.

The inflection point, created by social media, represents a permanent change in the nature of customer relationships … Like the rise of e-business more than a decade ago, the radical embrace of social media by all customer demographic categories represents an opportunity for marketers to drive increased revenue, brand value and to reinvent the nature of the relationship between enterprises and the buyers of their offerings.”

CMOs identify customer relationships as one of their top priorities. They recognize the impact of real-time data and social media supplementing traditional methods of marketing and gathering market feedback, but they remain stuck in traditional approaches. Missing another opportunity to lead, agencies haven’t been receptive to social media and slow to understand its relevance.

“Marketers who are receptive to social media and the insight it provides will be far better prepared to anticipate future shifts in markets and technology.”

Additional insights from this study:

  • 78% of CMOs expect more complexity over the next five years, but only 48% are prepared to deal with it.
  • 82% of CMOs say they plan to increase their use of social media over the next three to five years, only 26 % are currently tracking blogs, 42 percent are tracking third-party reviews and 48 % are tracking consumer reviews to help shape their marketing strategies.
  • 63% of CMOs believe return on investment (ROI) on marketing dollars spent will be the most important measure of their success by 2015. However, only 44 % feel fully prepared to be held accountable for marketing ROI. 
  • Less than half of the CMOs surveyed have much sway over key parts of the pricing process and less than half have much impact on new product development or channel selection. 
  • 56% of CMOs view social media as a key engagement channel, but they still struggle with capturing valuable customer insight from the unstructured data that customers and potential customers produce.
  • CMOs still focus primarily on traditional sources of information such as market research and competitive benchmarking and 68% rely on sales campaign analysis to make strategic decisions.
  • Four-fifths of respondents plan to use customer analytics, customer relationship management (CRM), social media and mobile applications more extensively over the next three to five years.
  • 75% of CMOs believe marketing must manage brand reputation within and beyond the enterprise.

The IBM 2011 CMO Study Video News Release:

To access the full 2011 IBM Global CMO Study, visit http://ibm.com/cmostudy


The All Business “No Bull Crap” Guide to Social Media Marketing

October 11, 2011

Turning social media into social media marketing for ad agency new business.

No Bullshit Social Media is a new book that I highly recommend for ad agencies. It is hype-free advice on how to use social media marketing for business and contains a wealth of statistics, illustrations and case studies. The books insights will be of practical help to your agency and clients.

The reason your agency needs social media is that it can drive real new business opportunities and will provide a serious step up on your competitors. 

The book is co-written by Jason Falls and Erik Deckers.

I’ve known Jason since starting my own consultancy back in 2007. He understands ad agencies having previously worked for Doe Anderson, a regional agency in Louisville, KY. Jason has built a successful and highly regarded digital and social media consulting service, the Social Media Explorer. He also authors one of the most widely read and well-respected blogs in the industry where he shares his insight at ExploringSocialMedia.com.

Erik was an early adopter of social media and has been blogging since 1997.  He is the co-owner and VP of Creative Services for Professional Blog Service in Indianapolis. He has been a newspaper humor columnist for 17 years, and is published in 10 newspapers around Indiana. Erik co-authored Branding Yourself: How to Use Social Media to Invent or Reinvent Yourself (Pearson, 2010). He also helped write Twitter Marketing For Dummies.

I love the following quote taken from the first chapter of the book. It sets the tone for the practical no-nonsense advice you are going to find in this book.

“Social Media Is for Hippies. Social Media Marketing Is for Business.”

That is exactly the mindset needed if you are going to generate new business through the use of social media. Jason and Erik, unapologetically, break from the way early adopters of social were using it. Their philosophy is more pragmatic by taking social media from the playground to the office suite to market your business.

“… the social media marketing world now knows that companies need business outcomes from their social media efforts, namely increased sales, profits, and market share.

A lot of preparation went into writing this book. Erik shared with me that he and Jason spent over 5 months on just the research for the statistics and illustrations on how businesses are finding success with social media marketing. These case studies makes a persuasive argument for social media’s potential as it continues to evolve and mature.

“If social media can help overthrow a government, what will it do for your company.”

Most agencies are accustomed to gaining new business through networks and referrals. Social media has the potential to take your personal networks to a whole new level. Jason and Erik provide you with rich insights on why and how you should do it.

The book addresses 7 major benefits social media marketing has for businesses and agencies.

Social media marketing can:

  1. Aid in branding and awareness
  2. Protect your reputation
  3. Extend public relations
  4. Build community
  5. Drive customer service
  6. Funnel research and development
  7. Drive sales and leads

A reminder that you can’t measure your progress until you first define success. This book gives you a strategic blueprint to get your agency focused for new business success with social media marketing and some great ideas to help your agency become more of a social business.

PEOPLE want to work with other PEOPLE that they KNOW, TRUST and LIKE.

Order the book now at NoBullshitSocialMedia.com. I purchased the Kindle version from Amazon but you can also order it from B&N, Borders, Books-A-Million and Que.


The Single Most Important Twitter Tool for Ad Agency New Business

October 7, 2011

TweetAdder is one of the most important tools you can use to build a targeted following on Twitter. 

There are hundreds of 3rd party tools for Twitter, but one stands out above the rest as the most productive for using Twitter for new business.

You don’t want followers just to have followers. Inbound lead generation will only happen if the bulk of your followers are your agency’s best prospects.

TweetAdder is a software program that charges a one-time fee to download and use this tool to build a Twitter database of people to follow.

The program allows you to search by profile data, such as searching for  a companies CMOs. Anyone with that title in their Twitter profile you can add to your database of people to follow.

Another important feature of TweetAdder allows you to follow everyone that follows a particular Twitter account. For example, you can follow everyone that follows the AdAge’s Twitter account and also follow everyone that AdAge follows.

It would be best to find and follow the Twitter accounts that have an appeal primarily to your target audience such as a Twitter account for an association or tradeshow. You will get more people to follow that are your true targets.

Here’s an example: The Littlefield agency in Tulsa, Oklahoma, has Casino marketers as a primary target audience. They wouldn’t want to follow everyone that follows the Isle of Capris Casinos, the better choice would be to follow everyone that follows the American Gaming Association’s Twitter account and all those that the American Gaming follows.

Another great benefit for using TweetAdder is you can follow all who follow your competition’s Twitter account and everyone your competitor follows.

TweetAdder also has filters to help eliminate Twitter accounts that are least likely to be true prospects, such as those which have no profile photo. No profile photo is an indication that a Twitter account isn’t very active.

TweetAdder also allows you to automatically Follow, Unfollow and Followback Twitter accounts.  Doing this manually requires a great amount of time. TweetAdder simplifies these processes.

Once it is set-up, TweetAdder is easy to maintain. All you need to do is open the program each day and let it run in the background on the computer. To add additional prospectives to your database, when it runs low, is easily done.

This program is very simple to use, an intern or a college student could be trained to use it.  This task could also be added to the responsibilities of your agency’s receptionist and would require mere minutes of time each day.

Click on the following link to review TweetAdder with a Free Trial Demo

Additional Twitter tools that I recommend for your review:


8 Reasons Why This Is Such An Exciting Time for the Smaller Ad Agencies

October 5, 2011

Big Fuel

Unconventional times call for unconventional methods for ad agency new business.

These are certainly unconventional times that we live in. A recent IBM study states that we will see more change in the next 5 years than in the previous fifty.

We are still in the midst of the greatest economic downturn since the Great Depression. The recession that began in 2008 still isn’t over and economists are forewarning the possibility that this could be a double-dip recession.

The rise of social media as another communication’s channel, has impacted our society and the way we do business. Social media marketing best practices are quickly evolving. But as soon as you start to get comfortable using Twitter, Facebook and LinkedIn, a new social media platform is introduced, such as Google Plus, and it’s back to school all over again.

Smart phones and tablets further impact our culture and how we communicate.

New business professionals for ad agencies and PR firms, who were once good at what they did are now struggling.  The way new business is acquired is changing rapidly. The interruption type tactics, which were successful in the past, are becoming less and less effective.

With all of the upheaval and uncertainty for our industry, this is certainly an exciting, revolutionary time to be in advertising. Particularly for the small-to-midsize advertising or public relations agency.

8 reasons why this is such an exciting time to be in advertising, particularly for the smaller agencies:

  1. They have the opportunity to build awareness well beyond their local markets.
  2. A real opportunity exists to work with bigger clients and nationally known brands.
  3. Agencies can generate more appeal by creating a narrower niche. They can hyper-focus on a specific target audience, category or discipline or a combination of these.
  4. Increased revenue by being better positioned for their advertising and marketing expertise through category or target audience experience or through a particular discipline.
  5. Network and referral business becomes more efficient.
  6. Inbound lead generation is proving to be less expensive than traditional outbound leads.
  7. Allows agencies to work with the clients that match up well with its core strengths.
  8. More new client accounts can be won without pitching.

5 Tips for Using Direct Mail for Ad Agency New Business

October 4, 2011

Photo Credit Ian Broyles

Direct mail isn’t dead as a tactic for ad agency new business.

When everyone Zigs, maybe you should Zag. So much attention is being given to online tactics, it may be a good time to do the opposite and utilize some offline tactics such as direct mail to raise awareness for your agency and stay top-of-mind with prospects.

A lot of small to midsize advertising agencies fail at their own direct mail efforts because they give up after only a couple of mailings when there is little or no results. Direct mail isn’t dead. But it’s not very effective unless it is used consistently and that is usually a problem for most agencies. We are always our own worst client. 

Your agency is probably like most. When things get busy with client work, work for the agency is often neglected.  Here are 5 tips to keep your direct mail project moving: 

1. Keep the creative process simple.

I’ve seen a number of agencies attempt to design some very elaborate mailers, one-at a time. This isn’t good use of your agency’s creative energy. Have your creative department design an entire campaign, 12 mail pieces, an oversized postcard would suffice.  Have them printed an on the shelf read to mail each month.

You can also mix in other types of mailings such as personal letters, hand written notes, self mailers. You can also send work in expensive boxes to high target prospects.

Locomotion Creative printed a case study and creative sample on post cards that could also be sent as an entire collection in an elegant box.

When it was learned that search consultants often complained about the size of mailings received from agencies and one search consultant said, “Whatever you send me, make sure it can fit in a standard file folder.” So the Lewis Communications created a unique folder just for search consultants.

2. Treat this project  like a project for your agency’s most important client. 

Open a job, develop a creative brief and have a start date and hard deadline for delivery so that it gets done.

3. Use a direct mail service. 

Let them print, pre-sort and stamp for efficiency and savings. I’ve learned that the more things you can outsource, the more consistent your efforts will be. You not only save time, but you can save money.

4. Purchase a mailing list.

Most agencies don’t have the time and resources to develop and maintain their own database. Executive positions change often. Shop around and purchase a targeted list of companies. Purchase a list for 1 to 2 years and multi-use. Names, titles and addresses plus phone numbers that you can use for your “warm call” program.

5. Have a strong call to action.

Here’s an example: What is the first step that you “normally” take with a new client? Perhaps this exploratory session, market audit or brand audit could be something that you could carve out as a “first step” for prospective clients. A good value that would at least pay for your time and also eliminate the “tire kickers.”  You have personal face-time with a qualified prospect.

Additional articles that may be of interest:


Advertising Week: Resources for Daily Reports, Live Updates and Videos

October 3, 2011

If you can’t attend Advertising Week here are some good resources to follow the events, capture insights and even participate in the dialogue through Twitter, Facebook, LinkedIn and Google +.

Oct. 3 kicks off Advertising Week, New York’s premier annual gathering of marketing and communications leaders from around the world.

Begun in 2004, Advertising Week now draws over 70,000 people who will attend some 200 events featuring the industry’s best and brightest thought leaders. The panels, programs and parties during Advertising Week are divided among multiple locations.

In honor of the week, The Huffington Post has dedicated a new site to cover the events, news, people, articles, blogs and buzz for the week: The Huffington Post Advertising Week 2011. This is a helpful resource.

Here are a few of the articles and insights from Day 1:

Google and Facebook to Take Advantage of Advertising Week

Both Google and Facebook are announcing new ad formats that each hopes will increase engagement between consumers and brands. According to Bloomberg, Google is launching Web-based circular ads that will “make Internet advertising look more like the Sunday paper.” Facebook is also planning to announce its own new crop of “expandable” ads, Mashable reported.  Read more

For additional updates from Advertising Week:


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